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Top positive review
11 Aug 2023
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Hi
I was very impressed with the speed of service and also the regular updates informing me of the status of my order.
But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.
Unfortunately I needed a part for my tumble drier and FIXPART advertised it as 'in stock' for immediate dispatch with a 1-2 working day delivery period. Once I ordered it and paid for it I got an email from a French courier saying that the item was being prepared for delivery. I contacted the FIXPART and was advised that the part was not in stock in the UK and was dispatched from a warehouse in Europe. I have been following the tracking, and the item has been (and still is) sitting in a depot in England for the past few days, labelled now as 'Parcel in Transit'. I feel I was misled by the 'in stock' status and the website description of '1-2 working days' delivery. I appreciate this is a minor incovenience not having a drier, but it's a hassle with kids and work uniforms to get dried. Cant recommend FIXPART on this basis.
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Reviews for FixPart.co.uk
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8 days ago
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service
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8 days ago
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Fast delivery. Quality part
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8 days ago
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9 days ago
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despite being several years old and a different serial number fitted perfectly and arrived next day excellent service Betty
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9 days ago
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Fitted perfectly
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9 days ago
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Cooker door ordered and received wrong colour after already asking
Ordered the part needed after asking what colour it would be, you were unable to give me a colour or a guaranteed return policy if it was wrong. Item got delivered in the wrong colour which was very poor as I was forced it to ordered on the chance it was correct. After contacting the company about the issue I received the standard return policy which is no good to me as the cooker door is the wrong colour and not really giving me any options to resolve.
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Answer by FixPart.co.uk
8 days ago
Good day, we are sorry to hear that you did not receive the correct product. We have sent the return instructions so you can return the product. It may have ended up in your spam, so please check there too. Bram, FixPart customer service
9 days ago
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9 days ago
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Easy to order.super quick delivery 10 stars!
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9 days ago
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9 days ago
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9 days ago
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Great delivery
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9 days ago
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Got the part that I needed. But faster delivery, photos of the items that are missing them, lower prices would be good (some items are really expensive).
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9 days ago
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Massive delay in delivery. Not a uk company
Be clear that you are not a Uk company despite a misleading web address. It’s not your fault but post brexit any part you ship will get stuck in customs and not be delivered without a big delay
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Answer by FixPart.co.uk
8 days ago
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
10 days ago
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Temp Sensor Did the Trick
The part arrived in a few days fitted and now working
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10 days ago
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10 days ago
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Speed of delivery was great
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10 days ago
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Brilliant service package spot on
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10 days ago
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The part was ordered on 24/04/24 and arrived at my house on 29/04/24.
I consider that to be a very good delivery timeframe. It is yet to be fitted by an engineer but I am confident it will do the job required. Good communication during order and delivery process. The only thing I would question for such a small item is the cost?
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11 days ago
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Bought a complete lamp holder for a amica fridge recieved and no lamp holder !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!’
Wot was the point of that
Bulb melted bulb holder and clear plastic lense so I now have to buy lamp holder and wait prob another week not impressed sorry you have been good in the past .
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Answer by FixPart.co.uk
10 days ago
Good day, we are sorry to hear that you did not receive the right product. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
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