FixPart.co.ukReviews:
3,829 reviews in the last 12 months6,401 total reviews
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Top positive review
11 Aug 2023
Verified review
Hi
I was very impressed with the speed of service and also the regular updates informing me of the status of my order.
But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.
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Top negative review
2 Feb 2024
Verified review
Because FixPart is a .co.uk website, I assumed any returns would be to a UK address, especially considering how prominently they advertise their green credentials. I had a shock when they instructed me to return the part to Italy. I sent the parcel back via Evri 4 weeks ago, but FixPart have since ignored all of my emails requesting an update on this return. I feel completely ripped off.
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Reviews for FixPart.co.uk
8 Feb 2024
Verified review
Wrong item supplied
I sent a request to clarify whether the part (fridge shelf) I ordered contained hinges as per the advert.
It took 6 emails to get the answer that yes the part contains the hinges I required.
https://fixpart.co.uk/product/samsung-da67-02303b-insert
I ordered the part and it arrived without the hinges.
I am so frustrated that the help service was difficult to get an answer from and when I did they failed to provide the correct answer.
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6 Feb 2024
Verified review
Bought a replacement shelf for my Samsung fridge freezer door, followed the instructions on the website, using the model number as directed, found the shelf and the website confirmed it was compatible with the model number. When it arrived it was obvious it was NOT compatible with my Samsung. Several emails back and forth only to eventually be told that the part I need is not available!!!
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16 Feb 2024
Verified review
Description of part was wrong and showed a picture of a whole pcb board, advert was changed after I eventually got the part after 2 months it was for a toggle button for a monitor and not a pcb board now will not take back the part despite not being used and against consumer rights to refuse refund.steer clear you may be given the wrong part.
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DT
Dave T.
Gateshead
30 Jan 2024
Verified review
Short Delivery - extremely poor service
Ordered 20 off part , received 5 off , progressed via web shop for the balance of the items which we paid for and still awaiting update 3 days later. also checked the same item on the web-shop and still showing as STOCK -1-3 days delivery!!
We are still waiting a week later and still no update as to when we will receive
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Answer by FixPart.co.uk
31 Jan 2024
Good day, At the time of your order, we unfortunately did not have all products in stock (anymore). The products we did have in stock have already been sent to you, so you don't have to wait for those. The other part of the order will be delivered later. Bram, FixPart customer service
8 Feb 2024
Verified review
Total failure, use E-Spares instead.
Part, supposedly in stock and due to arrive next day or at least within 3 days, listed to be despatched 10 weeks later, without any notification. Customer support only available by email, with at least two-day response delay. In comparison, E-Spares delivered on the dot within 36 hours via DPD's notified one hour slot.
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22 Jan 2024
Verified review
Ordered part on 13/01/24 saying it was in stock 1-3 day delivery and I am still waiting for the part to arrive.22/01/24. Couldn’t wait any longer so had to make other arrangements so if the part does eventually arrive then it will be returned for a full refund.
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9 Feb 2024
Verified review
Don’t give false information. Give honest delivery times. Respond to emails with more than an automated message. Provide a phone number for contact and, if UK is to be part of the name, you should have a UK address included.
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Answer by FixPart.co.uk
12 Feb 2024
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
20 Jan 2024
Verified review
As it has been over a week and I have not received my order I am sure it is applicable. When will my order be dispatched to my address which is by the way No 39. Not 39 39 Sonning Drive.
Mike Langford
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22 Jan 2024
Verified review
Arrived broken
I've ordered water tank when I was on my holidays, after coming back I was excited to replace it and have my coffee again, unfortunately part arrived broken and I'm unable t ok return nor replace it.
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21 Jan 2024
Verified review
wrong part supplied despite correct model number being supplied. have now got to return it for a refund, and i have lost this customer repair as they wil not wait any longer.
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Answer by FixPart.co.uk
23 Jan 2024
Good day, we are sorry to hear that you did not receive the right product. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
30 Jan 2024
Verified review
Only sent me one hinge as opposed to a pair so not much help as you need a pair to fit a door and they didn’t specify that the hinges were sold each and not as a pair
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Answer by FixPart.co.uk
31 Jan 2024
Good day, All our products are delivered as pictured on the website. If you have any questions about the correct product, please let us know. Bram, FixPart customer service
23 Jan 2024
Verified review
How can you rate a produce that hasn’t been arrived? £7 delivery charge with the 1-3 guarantee and it still not here after 8 days. Will not be using you again.
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Answer by FixPart.co.uk
24 Jan 2024
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
26 Jan 2024
Verified review
Your advert said instock 1 to 3 days delivery I received my order 8 days after paying.I am not very impressed
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19 Feb 2024
Verified review
Don't say something will take 3 days for delivery ,take payment then change delivery to 15 weeks
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28 Jan 2024
Verified review
I bought a Samsung power adaptor for a Soundbar and received what seems to be a shevel puller
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Answer by FixPart.co.uk
31 Jan 2024
Good day, I'm sorry to hear that. We have reshipped the product to you free of charge. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
31 Jan 2024
Verified review
Can not rate the part as I still have not received it to date 31 Jan Ordered on 23 Jan.
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Answer by FixPart.co.uk
1 Feb 2024
Good day. I am sorry to hear that you have not yet received your order. I see that it is still on its way. We have sent the tracking that allows you to follow the shipment. Bram, FixPart customer service
22 Jan 2024
Verified review
Put in fridge freezer code and ordered tray didn’t fit told my error not impressed
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Answer by FixPart.co.uk
23 Jan 2024
Good day, I'm sorry to hear that. We have sent the return instructions so you can return the product. It may have ended up in your spam, so please check there too. Bram, FixPart customer service
18 Feb 2024
Verified review
Communication is slow, and the help section is not clear.
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Answer by FixPart.co.uk
19 Feb 2024
Good day, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Bram, FixPart customer service
26 Jan 2024
Verified review
Bad communication and late delivery would not recommend
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22 Jan 2024
Verified review
I’m still waiting for my order. 7 days already.
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