FixPart.co.uk- Logo - reviews

FixPart.co.uk
Reviews:

3,829 reviews in the last 12 months6,401 total reviews  

4.47
Good

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Top positive review

11 Aug 2023
 Verified review
Hi I was very impressed with the speed of service and also the regular updates informing me of the status of my order. But the main thing that swung it for me was the fact that your were actually able to source and deliver the product where as another company has kept me waiting saying the product was out of stock, then saying it was out for delivery and then to follow up with sorry no the product is actually obsolete and not manufactured anymore - I got a full refund -but NB the price they were charging was almost double what you charged me.

Top negative review

2 Feb 2024
 Verified review
Because FixPart is a .co.uk website, I assumed any returns would be to a UK address, especially considering how prominently they advertise their green credentials. I had a shock when they instructed me to return the part to Italy. I sent the parcel back via Evri 4 weeks ago, but FixPart have since ignored all of my emails requesting an update on this return. I feel completely ripped off.
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Reviews for FixPart.co.uk

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2 Apr 2024
 Verified review
The part that was sent it absolutely useless for what was required. I had checked that the ring was appropriate for the Krups model. However, it is far too small to replace the gasket ring. I total waste of £15
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23 Mar 2024
 Verified review

In my view, extortion.

Whilst your delivery was speedy, £22.02 Inc p.p for ONE tiny 10x3.5 mm. 0 ring seal was extortionate. Please can you explain how you can justify this cost for something t hat cost you less than 5p? !!!!!
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Answer by FixPart.co.uk
25 Mar 2024
Good day, for all our shipments we charge the same amount for shipping costs. In return, you get that the parcel is delivered in good condition, adequately protected and also you get a tracking link that allows you to follow the shipment. If you have any further questions, please let us know. Bram, FixPart customer service
13 Apr 2024
 Verified review
Delay when ordered as it came from another supplier I was told and then FedEx failed to deliver 6 weeks from ordering to delivery What do you think??
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3 Apr 2024
 Verified review
No Parts ever received. You have asked for a rating, but no part has ever arrived. Actually send the parts then your rating might improve.
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4 Apr 2024
 Verified review
Product was very fake and fragile already came bent dented no way to make pipe smaller
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11 Apr 2024
 Verified review

Need more photographs and description…

More photographs and description details for products on the website.
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9 Apr 2024
 Verified review
Have not received the item yet so hard to give feed back
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Answer by FixPart.co.uk
12 Apr 2024
Good day, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Bram, FixPart customer service
25 Mar 2024
 Verified review
Item still not delivered
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Answer by FixPart.co.uk
27 Mar 2024
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
22 Mar 2024
 Verified review
Still waiting for my part
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10 Apr 2024
 Verified review
Not satisfied
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17 Apr 2024
 Verified review
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7 Apr 2024
 Verified review
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22 Mar 2024
 Verified review
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4 Mar 2024
 Verified review

Avoid! Poor service and products that don't fit

I ordered a new glass turntable for my Sharp microwave. Their website said it was a 'guaranteed fit' for my model. However, when it arrived, the turntable didn't fit. When I asked to return it, the company told me I had to cover the hefty return shipping fee of £6.95. (The box they shipped it in was large enough to fit at least ten turntables inside, which presumably explains the expense - and you are not allowed to use a smaller box to return your item). When I sent screenshots of their website to show that they had guaranteed the fit, they ignored this and simply reiterated that I had to pay the shipping cost. Very poor service. Won't be using again.
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23 Feb 2024
 Verified review
Misleading description on website. I ordered a non return / check valve for a kitchen hood extractor. I received the part after several weeks of waiting only to discover that it was only 1 half of the part and that two need to be purchased to make it functional. This was not mentioned anywhere in the description or details of the item on the webpage. It seems disingenuous to sell only half of a part and the cost is disproportionate at £22 for a small piece of plastic that is completely useless unless there are two of them. Very disappointed. I have asked for the other part to be sent out or a refund to be issued as this item has been mis-sold.
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19 Feb 2024
 Verified review

Wrong part recieved they wont accept returns angry…

I got in contact with Fixpart providing them with a photo of my fridge number to ensure I recieved a compatible part. I was sent a link bought the item, when I received it I took it out to fit and it was way too big. I tried to fill out a return label and it says I can't return it, I also haven't recieved a message I sent them last week. Useless part, nearly £30 down and still haven't been able to resolve the issue. I'm really not happy. As you can see clearly the model I gave and what they sent are not compatible. Don't use.
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Answer by FixPart.co.uk
20 Feb 2024
Good day, I am sorry to hear that the product you ordered does not fit. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
20 Mar 2024
 Verified review
I haven't received the order i have paid for. I haven't received any form of notification as to the where abouts. Yet have taken the money. I knew there was a waiting time for the product. However, i am out of pocket and becoming very frustrated as the lead time is now well overdue. So either a product or a full refund.
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23 Feb 2024
 Verified review
Bad quality drawer. Threw out with trash as broke within a week. Now have to buy another. Contacted customer services and requested discount on another one and was refused. Nearly 25 quid for a fridge milk drawer drawer which is now going to cost me nearer 50 quid. Might as well get a new fridge!
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6 Mar 2024
 Verified review
Awful. Never received what I ordered and when I contacted customer service they were not at all helpful. Had to go back to my credit card company to get my money back in the end after weeks of emailing them and getting no where. I would never order anything from them again
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20 Feb 2024
 Verified review
I bought a MOSFET transistor, SHOULD be put in a ANTISTATIC BAG, as very prone to static damage! Just put in a ordinary plastic bag! Not really good enough when they are charging £18 plus for one transistor, but only place that had a genuine one in stock!!
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