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Top positive review
6 Aug 2023
Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
My order was lost by Evri but not fishdeall's fault, they dealt with it in a helpful and professional manner.
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17 Apr 2024
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Different delivery address to ordering address?
I ordered a fishing rod and accessories for my grandsons birthday. It all arrived in a timely manner.
My only critism is that I wanted the order to go directly to my grandson and not to me. There is no option to do this on the website.
I telephoned, and spoke to Steph who was very helpful. Apparently you have to pay for your order first and then when you receive your order number, email the company with the delivery address.
Not great, but it did work.
Would be so much easier to have this option when ordering though.
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16 Apr 2024
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16 Apr 2024
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16 Apr 2024
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16 Apr 2024
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Excellent service fast delivery
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15 Apr 2024
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15 Apr 2024
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good service
had a problem with order which they sorted very promptly
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15 Apr 2024
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15 Apr 2024
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15 Apr 2024
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15 Apr 2024
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14 Apr 2024
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14 Apr 2024
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It is an issue with customer service. In particular beware if you need to return an item as it costs £6.95.
I hit the wrong button when ordering and realised I had ordered the wrong item - immediately I emailed customer service to ask if my order could be amended. I heard nothing other than an automated reply with a 'ticket number'. The next day I received an email saying my order had been shipped so I again attempted to contact customer service. I finally received a reply at around 11.30am confirming my order had been shipped so it was not possible to amend, despite the fact I had originally made contact nearly 24 hours previously. I was told I could return the item but this would have cost £6.95. Not impressed.
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14 Apr 2024
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Purchased my item at a great price which I couldn’t be more happier. Great fast delivery
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