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Top positive review
6 Aug 2023
Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
Change size is difficult.
Not very friendly costumer service.
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16 Jun 2023
Verified review
Got my second order a repeat of first order so well done. 50/50
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
We have noticed that you given us a low score. We would like to know more about the reason of this so that we can work on improving for the future.
We would also like you to contact our team to possibly get some compensation for the inconvenience.
Kind regards,
Team Fishdeal
15 Jun 2023
Verified review
Fishing gear
Ok got the goods but thought the postage was too much.
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
From our side we try our best to keep shipping costs as low as possible. However, after Brexit, transport prices have increased and therefore our prices are affected by this.
We keep working hard to try to get this costs lower and hopefully w can achieve this in the future.
Kind regards,
Team Fishdeal.
29 Dec 2023
Verified review
Delivered to wrong address and too longto wait
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
We are sorry to hear the parcel got delivered to wrong address. While this does not occur often, it is possible the drivers rea the address in wrong way and deliver incorrectly.
If you have not already contacted our customer service, please do so with your order number so that they can start the necessary process to solve this for you.
Kind regards,
Team Fishdeal.
6 Sept 2023
Verified review
Sent completely wrong item to what I ordered
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14 Dec 2023
Verified review
Packaging was terrible when arrived.
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11 Dec 2023
Verified review
Slow response to shipping the order
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24 Sept 2023
Verified review
Well the delivery was a bit false in time scale
Well the delivery was a bit false
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15 Jul 2023
Verified review
Item took far to long to arrive
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
9 Dec 2023
Verified review
Order got it with in a week 🙌
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22 Dec 2023
Verified review
Delivery time takes too long
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25 Oct 2023
Verified review
Slow delivery (2 weeks).
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22 Dec 2023
Verified review
Must be better package
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4 Nov 2023
Verified review
Better delivery
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
Thank you for leaving a review.
We have looked into this situation and we see that our customer service team solve the problem regarding the delivery by sending you a new parcel.
Did everything go well with the second delivery?
Kind regards,
Team Fishdeal.
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