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Top positive review
6 Aug 2023
Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
Took multiple working days to get item to courier despite customer service insisting it was already with the courier I have the PostNL tracking to show this. Package was damaged in transit no communication from the company left to investigate myself. Lost two and a bit weeks in the end didn’t get my item they were unable to ship a replacement. I have given 2 stars since at least the refund processed quickly after.
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Answer by fishdeal.co.uk
14 Mar 2024
Hi,
Thank you for your review.
We are sorry to hear you have had a bad experience with us.
Since we are based in the Netherlands, some of our couriers work with third parties in the UK to deliver the parcels and their tracking informations might not be updated correctly.
When a parcel is damaged, the courier will not let us know of this, leaving us with the idea that the parcel is on the way correctly and, unfortunately, the only way for us to know of this is when the customer contacts us about it.
Most of the time we offer to send a product in case the parcel was damaged and returned to us, however, in some cases it is not possible due to unavailability.
Our apologies for the inconvenience this has caused you.
Kind regards,
Team Fishdeal.
7 Mar 2024
Verified review
Ordering was very easy and delivery was excellent, but when I opened the packets, it looked like somebody wearing the closing as it was dirty
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6 Mar 2024
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Good range of products and fairly easy to order and purchase.
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4 Mar 2024
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Ordered a boilie throwing stick weeks ago.
Still hasn’t been delivered.
Very disappointed as this was a birthday present for my grandson.
Ordered lots of things from fishdeal.
Never had problem before.
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Answer by fishdeal.co.uk
14 Mar 2024
Hi,
Thank you for your review.
We are sorry to hear you have not received the order. We have checked our system and see that our team already started an investigation with the courier. Unfortunately, this investigation can take some time to have an update.
We also see that our team has offered an alternative solution for you. If you no longer want to wait, please contact our customer service team as soon as possible to solve this for you.
Our apologies for the inconvenience.
Kind regards,
Team Fishdeal.
3 Mar 2024
Verified review
I hadn't factored in the delay with nlpost and customs so the order took a bit longer to get to me, but it was all as described and happy with that
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3 Mar 2024
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Great bivvy I bought but hard to set up but great service
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29 Feb 2024
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28 Feb 2024
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Good shop,good products.late delivery
Good shop with good products,just a bit disappointing as a uk customer for delivering. Always delayed doesn't matter if it shows 3 days. Get it like after 10. Once ordered a product which was showing max 7 to 10 days but after 14 days wasn't even dispatched so had to cancel my order.
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26 Feb 2024
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26 Feb 2024
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Very impressed with service and delivery, but one box was split open and items missing
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20 Feb 2024
Verified review
Two poor experiences in two orders.
Sorry to give a mean score, but two times out of two I have had rather disappointing experiences.
The first time, I had specifically ordered (and even paid for) a chair, only to be told this wasn't actually in stock. Another item in the same order was also very low quality and broke right away.
More recently, I decided to give another chance (I like the products and prices) but again there was an issue. I was surprised at how weak the packaging was- or the couriers had been very rough! The box was broken and some items had fallen out- and while they were replaced, this meant I got my goods very late. I am amazed the rod survived, given that the box was very badly damaged! I really hope there is no hidden damage because I don't want to have to ask for a replacement.
Again, I like the products and prices, but from my experience the packaging is suspect and some of the items have either not been offered as shown.
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Answer by fishdeal.co.uk
14 Mar 2024
Hi,
Thank you for your review.
We are sorry to hear you have had bad experiences in our shop.
From our side we do or best to ensure orders are fulfilled and delivered correctly. However, sometimes we run into stock errors causing products not being in stock in the location of our warehouse but in stock in the system.
Regarding the damaged parcel, we are now taking this directly to the couriers we work with. Normally if you receive a damaged parcel, we suggest to contact us right away with pictures so that we can log it into the system and place the correct claim. Also, if needed, we will solve any problem of missing or damaged products the best way possible.
Once again, our apologies for the inconvenience.
Kind regards,
Team Fishdeal.
17 Feb 2024
Verified review
Good communication, reasonable prices.
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14 Feb 2024
Verified review
Goods a good price ,need to change the couriers Evri and hermes are useless
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12 Feb 2024
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11 Feb 2024
Verified review
Very prompt service and goods arrived before the advised date great stuff
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9 Feb 2024
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Never on time.
I have had a couple of items from here and they have never been within the timeframe they state for delivery. I am actually looking to buy my items from elsewhere moving forward as the discount doesn’t outweigh bad delivery service.
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Answer by fishdeal.co.uk
15 Feb 2024
Hi,
Thank you for your review.
We have taken a look into your past orders and we see that not all you orders have arrived late. Our delivery time is 2 -5 working days if unexpected delays with the couriers do not occur.
The order you placed at the end of January was delayed due to our moving to a new warehouse, which is now completed.
From our side we do our best to send the orders as soon as possible and we hope the couriers have no delays. Your last order paced on February 13th was shipped early morning on the 14th and should be with you early next week.
Kind regards,
Team Fishdeal
7 Feb 2024
Verified review
Only given 2 stars as I'm still awaiting delivery of my order🤔
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Answer by fishdeal.co.uk
8 Feb 2024
Hi,
Thank you for your review. We are sorry to hear the order has not been delivered yet.
We suggest to contact our customer service team via email to info@fishdeal.co.uk so that they can check this for you.
Kind regards,
Team Fishdeal.
6 Feb 2024
Verified review
Good except for delivery time
Was really good quality everything as described however delivery took 3 weeks apparently with them moving locations but oh well
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