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Top positive review
6 Aug 2023
Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
Emailed fishdeal 10 days after I placed the order, to say the parcel had been sitting in Evri's depot for 6 days and hadn't been scanned or moved since,fishdeals response was that they needed to leave it another 2 days to contact evri ,emailed fishdeal after 2 days to say it still hadn't arrived and still hadn't been scanned,since then ive had no response from fishdeal or parcel received ,I have emailed fishdeal everyday for the last 3 days asking for them to respond but I've had nothing .I would not recommend buying from this company and I would have never placed the order if I knew they used Evri,as they are by far the worst courier in th UK.
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Answer by fishdeal.co.uk
15 May 2023
Hi,
Thank you for you review.
We are sorry you have had a bad experience with us.
From our side we do our best to ensure parcels are delivered on time and undamaged. However, we also depend on the couriers and when they have problems, then that affects our parcels as well.
When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible.
Part of the process, is to contact the couriers and get more information regarding the parcel so then we can find the best solution. This sometimes take between 10-14 working days depending in the courier.
Of course we will always find a solution for you as we want our customers to be happy with their order and us.
If you decide to give us a new opportunity in the future, please contact our team and they will fix something for you for the inconvenience.
Kind regards,
Team Fishdeal
13 May 2023
Verified review
No delivery
No deliver, then delayed delivery, still no delivery.
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Answer by fishdeal.co.uk
15 May 2023
Hi,
Thank you for your review.
We are sorry to hear the parcel ha snot been delivered yet.
When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible.
If the parcel is not with you after 14 working days from the date you place the order, pleas contact our team to start an enquire with the courier and look for a solution.
Kind regards,
Team Fishdeal.
13 May 2023
Verified review
Ordered item on the 5th May still no delivery and they don't know where item is ????? .so if your ordering items be prepared for a long wait
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Answer by fishdeal.co.uk
15 May 2023
Hi,
Thank you for your review.
We are sorry to hear the parcel ha snot been delivered yet.
When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible.
If the parcel is not with you after 14 working days from the date you place the order, pleas contact our team to start an enquire with the courier and look for a solution.
Kind regards,
Team Fishdeal.
13 May 2023
Verified review
No Problems here, If I had known Fishdeal was based in Holland I wouldn't have ordered, but glad I did.
Great Communication and delivered on time , would recommend.
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12 May 2023
Verified review
Lots of choice .
Fishdeal has a vast selection of fishing equipment to choose from .
Delivery was a little bit slow but not the end of the world .
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12 May 2023
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First class company with anglers who know there business.
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12 May 2023
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12 May 2023
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Easy to purchase, good quality of equipment offered
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12 May 2023
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12 May 2023
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11 May 2023
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Excellent service well in formed on delivery
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9 May 2023
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9 May 2023
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Always good prices and good quality items, delivery is also very fast
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9 May 2023
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9 May 2023
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9 May 2023
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Nothing
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8 May 2023
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Top job !
Luv it when an online order exceeds expectations.
I wouldn't hesitate to use these guys again.
thank you
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8 May 2023
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8 May 2023
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Shipment not delivered
I want a refund to my paypal. I bought a few times on your site but waiting three weeks for a stroller is too much.
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Answer by fishdeal.co.uk
9 May 2023
Hi,
Thank you for you review.
We are sorry you have had a bad experience with us.
From our side we do our best to ensure parcels are delivered on time and undamaged. However, we also depend on the couriers and when they have problems, then that affects our parcels as well.
When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible.
If you have mot yet connected our team, we invite you to send an email to our customer service team to fix this for you.
Kind regards,
Team Fishdeal
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