fishdeal.co.uk

Reviews:

Hi, Thank you for you review. We are sorry you have had a bad experience with us. From our side we do our best to ensure parcels are delivered on time and undamaged. However, we also depend on the couriers and when they have problems, then that affects our parcels as well. When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible. Part of the process, is to contact the couriers and get more information regarding the parcel so then we can find the best solution. This sometimes take between 10-14 working days depending in the courier. Of course we will always find a solution for you as we want our customers to be happy with their order and us. If you decide to give us a new opportunity in the future, please contact our team and they will fix something for you for the inconvenience. Kind regards, Team Fishdeal

Hi, Thank you for your review. We have looked into this case and we see that your order was delayed by the courier due to the Black Friday season. While our delivery times are 2-5 working days, unfortunately we also depend on the courier to deliver on time and if they have unexpected delays, then this affects the delivery times. Sadly the couriers do not contact us t let us know of these delays and therefore w e cannot contact our customers with this information. We of course will keep working on finding a solution to this and try to avoid in the future. Kind regards, Team Fishdeal.

Hi, Thank you for your review. We are sorry to hear that you have a had a bad experience with us. The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. We ask you to please contact our customer service team to get a possible compensation for the inconvenience. Kind regards, Team Fishdeal.

Hi, Thank you for your review. We are sorry to hear that you have had a bad experience with us. The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. However, we are doing our best to fix these situations. We see that so far our customer service team has helped in good you inform. We will keep working hard to clear all the delays and be able to go back to normality. Kind regards, Team Fishdeal Kind regards, Team Fishdeal.

Hi, We are sorry to hear you had problems with the delivery of the parcel. We see that you placed your order on the 7th and we gave to the courier on the 8th. Until that moment we did everything we could to ship the parcel for the delivery on time. Sadly, the courier was dealing with delays consequence of the Black Friday season and the parcel was tock at their depo. When you contacted and started an investigation with the courier to find the best solution for you. However, this investigation is still open and the courier has not to given a solution yet. We see that our customer service has helped you with a full refund of the order. We are in constant communication with the courier and further measurements will taken in the future to avoid this from happening. Kind regards, Team Fishdeal.

Hi, We are sorry to hear you have had issues with the delivery. Unfortunately, couriers often send back parcels to us due to damage, missing labels lost in transport and/or other issues with the parcels. Sadly they do not notify us of this and we only know of this when you contact us. We are already in talks with the couriers to find a way of them contacting us about this and clarifying the reasons for returning the parcel so that we can help our customers correctly. Kind regards, Team Fishdeal.

Hi, Thank you for your review. We are sorry to hear the parcel ha snot been delivered yet. When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible. If the parcel is not with you after 14 working days from the date you place the order, pleas contact our team to start an enquire with the courier and look for a solution. Kind regards, Team Fishdeal.

Hi, Thank you for your review. We have looked into this case and we found that our team placed the refund for the product on the same day you requested it. Normally refunds can take around 24-48 hours to be back in your account, however, if weekends or holidays are in between, then the refund can take a little longer. Kind regards, Team Fishdeal.

Hi, How annoying to hear that your parcel was delivered with a delay. You places the order on the December 2nd and we gave to the courier on the 3rd. Unfortunately, the courier had delays as consequence of the Black Friday season and this affected the delivery times. Sadly we also depend on the couriers to deliver the orders and if they have delays, there is nothing we can do about this. We will keep working to have a better a communication when this cases happen. Kind regards, Team Fishdeal.

Hi, Thank you for your review. We are sorry to hear that you have a had a bad experience with us. The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. As consequence, this has caused a lot of stock errors in our system. From our side we try to notify you of the stock error as soon as possible. If this took too long we apologise. We ask you to please contact our customer service team to get a possible compensation for the inconvenience. Kind regards, Team Fishdeal.

Hi, We are sorry to hear that your delivery was damaged. Sadly, it is well known that couriers are not careful enough with the parcels during transport. We see that you returned the parcel and we gave you a full refund for it. We have also contacted the courier and raise a claim to try to avoid these issues in the future. Kind regards, Team Fishdeal.

Hi, Thank you for your review. We are sorry to hear that you have a had a bad experience with us. The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. We ask you to please contact our customer service team to get a possible compensation for the inconvenience. Kind regards, Team Fishdeal.

Hi, Thank you for your review. We have taken a look into your order and after starting an investigation with the courier, we sent you as second parcel. Did everything went well with the second parcel? Kind regards, Team Fishdeal.