fishdeal.co.uk
Reviews:

1,251 reviews in the last 12 months6,276 total reviews  

4.53
Excellent
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

6 Aug 2023
 Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like. Despite all the negative feedback from other customers, I would buy from them again, without hesitation

Top negative review

25 Mar 2024
 Verified review
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for fishdeal.co.uk

 Sort by  
Relevance
(112)
(41)
(73)
Reset
29 Feb 2024
 Verified review
Report review
26 Feb 2024
 Verified review
Report review
5 Mar 2024
 Verified review
Everything you need to improve!!! Every second order which i do was problematic. Always Missing some products, then you must refund. Or you just forgot to pack some of the items. Like last time. The very special was when they send me empty box from NED to UK. They send netherlands air to england. Do you need more?
Report review
Answer by fishdeal.co.uk
14 Mar 2024
Hi, Thank you for your review. We are sorry to hear you have had a bad experience with our shop. From our side we do our best to ensure the parcels to be delivered in good form and with all the products ordered. In some cases, parcels might be opened during transport and loose products on the way. We are already taking action to fix this situations in our warehouse and with our couriers to avoid from happening in the future. Our apologies for the inconvenience this has caused you. Kind regards, Team Fishdeal.
28 Feb 2024
 Verified review

Good shop,good products.late delivery

Good shop with good products,just a bit disappointing as a uk customer for delivering. Always delayed doesn't matter if it shows 3 days. Get it like after 10. Once ordered a product which was showing max 7 to 10 days but after 14 days wasn't even dispatched so had to cancel my order.
Report review
7 Mar 2024
 Verified review
Ordering was very easy and delivery was excellent, but when I opened the packets, it looked like somebody wearing the closing as it was dirty
Report review
27 Feb 2024
 Verified review
Have not received my order yet
Report review
Answer by fishdeal.co.uk
14 Mar 2024
Hi, Thank you for your review. We are sorry to hear you have had a bad experience with us. We looked into this case and we see the parcel was delivered to you on the 29th of February. If this is not correct, we suggest to contact our customer service team as soon as possible. Kind regards, Team Fishdeal.
6 Feb 2024
 Verified review

Good except for delivery time

Was really good quality everything as described however delivery took 3 weeks apparently with them moving locations but oh well
Report review
14 Feb 2024
 Verified review
Goods a good price ,need to change the couriers Evri and hermes are useless
Report review
11 Feb 2024
 Verified review
Very prompt service and goods arrived before the advised date great stuff
Report review
12 Feb 2024
 Verified review
Report review
3 Feb 2024
 Verified review
Report review
28 Jan 2024
 Verified review
Report review
9 Feb 2024
 Verified review
It been 2 weeks since I placed my order and I still don't know when it will be delivered as all I've had so far is an email confirming the order. Would not recommend and will never use again
Report review
Answer by fishdeal.co.uk
15 Feb 2024
Hi, Thank you for your review. We have looked into your order and see that it was placed on the 29th of January and delivered on February 10th. During the time you place the order the delivery times were 8-10 working days due to our company moving to a new working space and warehouse. By the end of last week, our services went back to normal and now delivery times are 2-5 working days if couriers do not suffer delays. Kind regards, Tem Fishdeal.
9 Feb 2024
 Verified review
Im waiting more than 2 weeks for my parcel. Evri driver not even tried to deliver this package for me. Now its on the way to sender.....
Report review
Answer by fishdeal.co.uk
15 Feb 2024
Hi, Thank you for your review. We have looked into your order and found that the courier returned the parcel to us due to incorrect address. We also see that our customer service team has already fixed this for you by refunding the order. If you decide to place a new order with us, we suggest to contact our team and confer the address is correct. Kind regards, Team Fishdeal
12 Feb 2024
 Verified review
Not turned up yet
Report review
Answer by fishdeal.co.uk
15 Feb 2024
Hi, Thank you for your review. We are sorry to hear the parcel was not delivered on time. We see the you have already contacted our team and they have solved this for you in the best way possible. Please concat our team once again if you happen to have any issues in the future. Kind regards, Team Fishdeal.
20 Nov 2023
 Verified review

OK - but delivery times are unreliable!

I've ordered two items from Fishdeal and neither orders went well. I first ordered two Umbrellas which were a very good price and a good quality, but instead of the 2 to 5 days delivery promised, it took two weeks to get to me. Fishdeal did say that it was down to the courier DPD who were having delivery problems so I gave Fishdeal the benefit of the doubt. My second order was for a Landing Net Pole. The stock level showed one in stock which I ordered immediately. Expecting it to be delivered again with 2 to 5 days I then received an e-mail 4 days after I ordered it saying that due to a stock error it was no longer in stock. Fishdeal offered a similar replacement Pole or a refund which I accepted which was deposited into my bank within 24 hours which was good. So, whilst I have been a bit unlucky with my orders, Fishdeal's prices seem to be very competitive and I would still consider buying from them again, but don't expect any order to be received within the 2 to 5 days as they promise!
Report review
6 Dec 2023
 Verified review
Packaging, having purchased some 55kg of ground bait for my 2024 fishing campaign. this came in 3 separate boxes delivered in 2 separate consignments. Therefore the carrier had to deliver twice (false economy). a further issue was the second delivery had 2 of the bags of ground bait inside burst one was a 6.5kg bag and a 4kg bag. we estimate some 1.5 to 2,5 kg of ground bait was lost in transit. Furthermore, a flimsy cardboard box with a few sheets of crumbled-up paper dropped in does not support as packaging and the minimum usage of sellotape to close the boxes was absolutely pathetic.
Report review
14 Jul 2023
 Verified review
Good value, goods delivered relatively quickly, I've had friends who ordered good rods and tackle, from a well known delivery company, that have had their deliverys ruined during transit on numerous occasions. I have ordered a few times from fishdeal now and have never had an issue with goods damaged during transit. Would definitely recommend and will be using again.
Report review
3 Nov 2023
 Verified review

Poor packaging!

Goods were sent from abroad, so, not from the UK. The fishing rod arrived in a mangled box, and I was most concerned that the rod may have been damaged in the long transit - fortunately it was not. A sturdy tube would have been a far better package option, and I would be concerned about buying any delicate items from this company again.
Report review
28 Oct 2023
 Verified review
A UK based website is a bit misleading as they are in fact in Holland. But that said the delivered on price. And communication with them wasn’t all bad. I will shop there again in the future. But will order well in advance of when I need/want my items.
Report review