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Top positive review
6 Aug 2023
Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
Good service just that the item did not arrive as it got lost in the post, I had a full refund ASAP
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16 Jul 2023
Verified review
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
We have noticed that you given us a low score.
We would like to know the reason of this so that we can work on improving for the future.
Kind regards,
Team Fishdeal
16 Jul 2023
Verified review
Delivery took so long even though it say fishdealuk ,my order came from the Netherlands?
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Since we are based in the Netherlands, all orders are shipped from our warehouse in Vianen, UT.
Kind regards,
Team Fishdeal.
15 Jul 2023
Verified review
Item took far to long to arrive
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
10 Jul 2023
Verified review
Don’t advertise products you don’t have
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. As consequence, this has caused a lot of stock errors in our system.
From our side we try to notify you of the stock error as soon as possible. If this took too long we apologise.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
9 Jul 2023
Verified review
Very good product and service but postage expensive and packaging completely excessive for size of item. NOT ENVIRONMENTALLY friendly.
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3 Jul 2023
Verified review
never actually received the net bag i ordered well disappointed so who was at fault fishdeal or the courier company so in my opinion i am very concerned as to weather to purchase future gear will i ever receive the items
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
28 Jun 2023
Verified review
Waited for the 5 working days before i had to call them to find out where my parcel is. They then told me it wasnt in stock any more but never informed me of anything no tracking info no sorry we dont have in stock anymore. Inwas then offered a refund and within 2 mins of that call ending I received tracking info for the parcel which i was just told was being refunded. Now another week later and ive had to contact them again and im now being told its been stopped since the 22nd at some port! Which means they never had it in stock to begin with absolute jokers they are
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. As consequence, this caused stock errors and failed notifications from our part and we apologise for that. However, we can assure you that none of the information provided at the time was a lie nor intended to be rude towards you.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
27 Jun 2023
Verified review
The worst service, avoid at all cost
The worst service,
I was lied to about my order I was told I would get it within 2/7 days which never happened and it never left there country as they are not in the uk the staff are so rude and petty and think they can treat you like a child
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
26 Jun 2023
Verified review
Advised on 13th June order was dispatched. As of today, 26th June. Nothing received. Emailed company twice, still awaiting to be advised as to what has happened to my order.
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
24 Jun 2023
Verified review
Still waiting for my order
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
21 Jun 2023
Verified review
Poor shipping and complications
I’m still waiting for my rod to turn up after 3 weeks and find it very difficult to get a response from the company about where my order is or why it hasn’t turned up yet!
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
16 Jun 2023
Verified review
Goods never arrived and poor communication.
At least refund promised quickly, although still waiting….
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
15 Jun 2023
Verified review
Fishing gear
Ok got the goods but thought the postage was too much.
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
From our side we try our best to keep shipping costs as low as possible. However, after Brexit, transport prices have increased and therefore our prices are affected by this.
We keep working hard to try to get this costs lower and hopefully w can achieve this in the future.
Kind regards,
Team Fishdeal.
15 Jun 2023
Verified review
AVOID AVOID AVOID
Avoid at all cost, items returned to sender on 2 occasions, I thought that Co.uk would be UK based, how wrong was I, based in the Netherlands, sent from the Netherlands, items didn't even reach the UK, phone lines only open about an hour each day, and only on about 3 days each week, I did manage to get through, after phoning every hour on the hour, not even an apology from customer service, buy whatever you want elsewhere, then you might actually receive your goods
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. This has caused our inboxes and phones lines to be extremely busy and has taken us longer than usual to attend this situations.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
We would like to help you in your next order in case you decide to give us another opportunity.
Our apologies for the stressing and annoying time you have experienced.
Kind regards,
Team Fishdeal.
14 Jun 2023
Verified review
I purchased an telescopic rod to take on holiday, it turned up damaged, it then took 2 days to get returns paperwork from Fish Deal, since returning, I have not heard anything!, VERY DISSAPOINTED!!!!!
I purchased an extendable rod
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear you have had a bad experience with us.
Has this already been fixed for you? If not, please contact our customer service team by e-mail and they will solve this as soon as possible. They will also offer you some compensation for the inconvenience.
Kind regards,
Team Fishdeal.
13 Jun 2023
Verified review
Pack your goods better please.
Don't use Evri ... they are awful. They leave your goods on the doorstep. I'm lucky it wasn't stolen.
Try replying to these comments.
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear you have had a bad experience with the delivery of the parcel.
From our side we are ins constant communication with the couriers to avoid any issues during deliveries. Unfortunately it also depends on each delivery man/women to deliver correctly.
If you happened to have any issues in the future, please contact our team and they will find a solution for you.
Kind regards,
Team Fishdeal.
12 Jun 2023
Verified review
Been waiting for notification of when my order will be delivered for over two weeks
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
11 Jun 2023
Verified review
dissapointing
ordered items on buy one get one free promotion, 3 days later got an email theyre out of stock, unable to contact them for another week, after this the advisor was unable to offer me any solution other than wait 2-3 weeks or get a refund.
Really dissapointing
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
8 Jun 2023
Verified review
Didn’t have the item I had purchased in stock despite showing in stock on the website. They didn’t inform me of this until a few days later when I emailed them to ask where my order was. Also very slow to respond to emails. You get one reply a day. And don’t bother trying to call them, I was waiting for them to answer 45 min and no response.
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. Due to this, we also experienced delays in answering emails and phones were ringing non stop which made not possible to attend all the calls.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
We apologise for the stressing and annoying time you experienced.
Kind regards,
Team Fishdeal.
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