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Top positive review
6 Aug 2023
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My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
Easy to purchase, good quality of equipment offered
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12 May 2023
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12 May 2023
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11 May 2023
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Excellent service well in formed on delivery
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9 May 2023
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9 May 2023
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Always good prices and good quality items, delivery is also very fast
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9 May 2023
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9 May 2023
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9 May 2023
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Nothing
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8 May 2023
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Top job !
Luv it when an online order exceeds expectations.
I wouldn't hesitate to use these guys again.
thank you
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8 May 2023
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8 May 2023
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Shipment not delivered
I want a refund to my paypal. I bought a few times on your site but waiting three weeks for a stroller is too much.
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Answer by fishdeal.co.uk
9 May 2023
Hi,
Thank you for you review.
We are sorry you have had a bad experience with us.
From our side we do our best to ensure parcels are delivered on time and undamaged. However, we also depend on the couriers and when they have problems, then that affects our parcels as well.
When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible.
If you have mot yet connected our team, we invite you to send an email to our customer service team to fix this for you.
Kind regards,
Team Fishdeal
7 May 2023
Verified review
Maybe try lower p&p
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7 May 2023
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Fish deal are a great company to deal with I just wish they didn't use Evri to deliver in UK they are a terrible company
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7 May 2023
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Weatherproof jacket
Speed of order. Updates were good. Delivery was quick
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6 May 2023
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everything ok
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6 May 2023
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Fishing tackle trolly
Absolute first class piece of kit ordered on saturday afternoon not knowing it was coming from holland. It arrivedon the following friday morning first class effort chaps. Especially as you didnt open till 11.00 on the monday i was well impressed will definately be usin again
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6 May 2023
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Quick delivery and good price's.
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5 May 2023
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Built and marketed on a subterfuge.
They use an English name and have a .uk website but they are based in The Netherlands. Delivery times to the U.K. are derisory I ordered on the 22nd of April and am still waiting! (05/05/2023). If they were honest I might not be so scathing but they are not.
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Answer by fishdeal.co.uk
5 May 2023
Hi,
Thank you for you review.
We are sorry you have had a bad experience with us.
From our side we do our best to ensure parcels are delivered on time and undamaged. However, we also depend on the couriers and when they have problems, then that affects our parcels as well.
When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible.
Part of the process, is to contact the couriers and get more information regarding the parcel so then we can find the best solution. This sometimes take between 10-14 working days depending in the courier.
Of course we will always find a solution for you as we want our customers to be happy with their order and us.
If you have not already contacted our team, please do so so that they can start enquiring with the courier about your shipment.
You can also find all our information regarding where are we based in our terms that you read and accept before placing the order.
We apologise for any misunderstanding regarding our location.
Kind regards,
Team Fishdeal
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