fishdeal.co.uk

Reviews:

Hi, Thank you for your review. We are sorry to hear that you have a had a bad experience with us. The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. We ask you to please contact our customer service team to get a possible compensation for the inconvenience. Kind regards, Team Fishdeal.

Hi, Thank you for your review. We are sorry to hear that you have a had a bad experience with us. The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. We ask you to please contact our customer service team to get a possible compensation for the inconvenience. Kind regards, Team Fishdeal.

Hi, Thank you for your review. We are sorry to hear that you have a had a bad experience with us. The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. We ask you to please contact our customer service team to get a possible compensation for the inconvenience. Kind regards, Team Fishdeal.

Hi, Thank you for your review. We are sorry to hear you have had a bad experience with us. Has this already been fixed for you? If not, please contact our customer service team by e-mail and they will solve this as soon as possible. They will also offer you some compensation for the inconvenience. Kind regards, Team Fishdeal.

Hi, Thank you for you review. We are sorry you have had a bad experience with us. From our side we do our best to ensure parcels are delivered on time and undamaged. However, we also depend on the couriers and when they have problems, then that affects our parcels as well. When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible. Part of the process, is to contact the couriers and get more information regarding the parcel so then we can find the best solution. This sometimes take between 10-14 working days depending in the courier. Of course we will always find a solution for you as we want our customers to be happy with their order and us. If you decide to give us a new opportunity in the future, please contact our team and they will fix something for you for the inconvenience. Kind regards, Team Fishdeal

Hi, Thank you for your review. We have looked into this case and we see that your order was delayed by the courier due to the Black Friday season. While our delivery times are 2-5 working days, unfortunately we also depend on the courier to deliver on time and if they have unexpected delays, then this affects the delivery times. Sadly the couriers do not contact us t let us know of these delays and therefore w e cannot contact our customers with this information. We of course will keep working on finding a solution to this and try to avoid in the future. Kind regards, Team Fishdeal.

Hi, Thank you for your review. We are sorry to hear that you have a had a bad experience with us. The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. We ask you to please contact our customer service team to get a possible compensation for the inconvenience. Kind regards, Team Fishdeal.

Hi, Thank you for your review. When an order cannot be shipped in 1 parcel, we split the order in 2 or more orders. Then you receive two different messages with the corresponding tracking. Did you not receive the 2 emails with the tracking information? Kind regards, Team Fishdeal.

Hi, Thank you for your review. We are sorry to hear that you have had a bad experience with us. The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. However, we are doing our best to fix these situations. We see that so far our customer service team has helped in good you inform. We will keep working hard to clear all the delays and be able to go back to normality. Kind regards, Team Fishdeal Kind regards, Team Fishdeal.

Hi, We have noticed that you given us a low score. We would like to know more about the reason of this so that we can work on improving for the future. We would also like you to contact our team to possibly get some compensation for the inconvenience. Kind regards, Team Fishdeal

Hi, We are sorry to hear you had problems with the delivery of the parcel. We see that you placed your order on the 7th and we gave to the courier on the 8th. Until that moment we did everything we could to ship the parcel for the delivery on time. Sadly, the courier was dealing with delays consequence of the Black Friday season and the parcel was tock at their depo. When you contacted and started an investigation with the courier to find the best solution for you. However, this investigation is still open and the courier has not to given a solution yet. We see that our customer service has helped you with a full refund of the order. We are in constant communication with the courier and further measurements will taken in the future to avoid this from happening. Kind regards, Team Fishdeal.

Hi, We are sorry to hear you have had issues with the delivery. Unfortunately, couriers often send back parcels to us due to damage, missing labels lost in transport and/or other issues with the parcels. Sadly they do not notify us of this and we only know of this when you contact us. We are already in talks with the couriers to find a way of them contacting us about this and clarifying the reasons for returning the parcel so that we can help our customers correctly. Kind regards, Team Fishdeal.