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Top positive review
6 Aug 2023
Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
Original products delivered in very safe conditions and huge range of articles to choose from!
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21 Jun 2023
Verified review
Love every fishing product I buy as there just how they are stated and at an affordable price.
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21 Jun 2023
Verified review
Poor shipping and complications
I’m still waiting for my rod to turn up after 3 weeks and find it very difficult to get a response from the company about where my order is or why it hasn’t turned up yet!
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
20 Jun 2023
Verified review
Fishdeal is an excellent company. Very pleased with the product.
My only gripe
The courier company couldn't give a shit.. shocking.. any door will do.find the photo.. 🆔 the door..find your order..
Lucky I stay in a.small village and we look after ourselves.
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20 Jun 2023
Verified review
Fishdeal equals quality
Been buying from fishdeal for few years now. Never had to send anything back, off brand names have been quality buys and service/communication is brilliant.
The prices are best on market esp for bait,pellets etc
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20 Jun 2023
Verified review
Very slow delivery
I ordered a fishing box and it took ages to arrive. After 5 days of waiting I ordered a similar box from another supplier and it arrived the day after I ordered it and one day before the box from Fishdeal finally turned up.
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
20 Jun 2023
Verified review
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20 Jun 2023
Verified review
groundbait spot on
Don't really know what you could do better as 85/90percent of the products you sell are good value but a lot of chairs need looking at as the new locking systems are very unreliable
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20 Jun 2023
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19 Jun 2023
Verified review
good prices but delivery could be better would buy again
Great service, and very competitive prices. Will definitely use again.
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17 Jun 2023
Verified review
Very good prices and deals
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17 Jun 2023
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17 Jun 2023
Verified review
You could let people know that the seller is not in the UK , because your website misled me to believe I was buying from a uk seller! when in reality it was someone in the EU .Which I would not have bought from normally .
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16 Jun 2023
Verified review
Got my second order a repeat of first order so well done. 50/50
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
We have noticed that you given us a low score. We would like to know more about the reason of this so that we can work on improving for the future.
We would also like you to contact our team to possibly get some compensation for the inconvenience.
Kind regards,
Team Fishdeal
16 Jun 2023
Verified review
Ordered and payd for a fishing rod needed for an upcoming trip, then after 4 days I contacted customer service to ask when is going to be posted, and assured will be done soon. Hour later got money refunded as my address is on Isle of man, even though the postage charge was different from UK mainland. Disappointed
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear you have had a bad experience with us.
Unfortunately, it is true that we can only send orders to mainland UK. On top of that, we only receive the notification of the address problem when we are about to print the shipping label.
Normally, you get a notification before you place the order, however, it seems that your postcode was not known by our system and therefore it created a problem.
We keep working hard to one day be able to deliver to your postcode.
Our apologies for the inconvenience.
Kind regards,
Team Fishdeal.
16 Jun 2023
Verified review
Goods never arrived and poor communication.
At least refund promised quickly, although still waiting….
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
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