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Top positive review
6 Aug 2023
Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
try contacting customers and explaining why their order was cancelled before just issuing a refund with no explanation as to why and no reply to customers queries i have spent £100s on you fishing stuff but i can safely say i will not be spending an other penny on your website
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Answer by fishdeal.co.uk
26 Jul 2023
Hi,
Thank you for your review.
We sorry to hear you have had a bad experience with us.
We have reviewed this situation and we see that our team contacted you on July 13th informing you about the reason why the order was cancelled and refunded.
We also see that you contacted them asking about the order on the 14th and they replied to your email on the 17th explaining that they sent you the email on the 13 and added the explanation once again.
Until now, those emails have not received any reply from your side.
Can you tell us if you received any of our team's emails?
Kind regards,
Team Fishdeal
7 Jun 2023
Verified review
very poor dispatch time , tell lies about orders stating its been despatch even stating a tracking number . when it was still in there wearhouse.
then giving an excuss about the Rod being to big to ship to the UK, unbelieveable statement.
Will never use this company ever again .
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
11 Jun 2023
Verified review
dissapointing
ordered items on buy one get one free promotion, 3 days later got an email theyre out of stock, unable to contact them for another week, after this the advisor was unable to offer me any solution other than wait 2-3 weeks or get a refund.
Really dissapointing
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
29 May 2023
Verified review
Still waiting for item's that should have arrived over a week ago...postage paid not happy... item's needed for 24/5 /23 ... won't order anything else picture shows nothing as its what I have received
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
31 Jul 2023
Verified review
Very slow delivery
I can't really say alot because after 2weeks of waiting for my delivery I cancelled it and got my money back, at fishdeal.co.uk, but the delivery was coming on a very slow boat from Netherlands,
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21 Jun 2023
Verified review
Poor shipping and complications
I’m still waiting for my rod to turn up after 3 weeks and find it very difficult to get a response from the company about where my order is or why it hasn’t turned up yet!
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
6 Jun 2023
Verified review
Answer the bloody phone.. waited almost 2hrs…
Reply to emails.. that would be good
You said max 2-5 days.. mine took nearly ten..
No more of my custom
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. Due to this, we also experienced delays in answering emails and phones were ringing non stop which was not possible to attend all the calls.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
We apologise for the stressing and annoying time you experienced.
Kind regards,
Team Fishdeal.
14 Jan 2024
Verified review
Don’t trust your reputation to a delivery company like DPD.
My order has still not arrived ,having ordered before xmas
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Answer by fishdeal.co.uk
23 Jan 2024
Good afternoon,
You have ordered a so-called Crossdock product. This means that you could buy the product cheaper than anywhere else because it comes directly from the supplier's warehouse. This results in a delivery time of 6 to 10 working days. This was indicated when the order was placed.
Therefore, the order was shipped later. We see in the tracking that your product has been delivered in the meantime. Our apologies for the inconvenience. We hope it will be clearer in the future.
16 Jun 2023
Verified review
Goods never arrived and poor communication.
At least refund promised quickly, although still waiting….
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
14 Jul 2023
Verified review
Shocking service
State 2-5 days delivery, but state delays when order placed, and it was much longer, and missed a birthday because of this; customer service defended timing because "I'd been informed with the order acknowledgement' - no apology though. Site gives the impression they're in based UK but are actually based in Holland. Packaging literally 3 times bigger than it needed to be. Very poor
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Our apologies for the stressing and annoying time you have experienced as consequence of this inconvenient.
Kind regards,
Team Fishdeal.
14 Aug 2023
Verified review
ordered ultimate 3 rod pod, didn't come with back rests, so ordered them. as it was a 3 rod pod, seem to me the back rest to accompany the rodpod would also come in 3's. had many discussions with one staff member who fin ally came up with I only ordered 1, why would I do that for 3 rods. No common sense, if they came singly that should have been made clear.
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18 Jul 2023
Verified review
Unhappy
Order took to long. No communication unless I followed up. Package came and rod wasnt even properly packaged against breakage. Reel box was so damaged from improper packaging i had to throw it away. Fishdeal also stick with Evri couriers which is a total disaster. Again my package was delivered to the wrong address and I had to go look for it
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for you review.
We are sorry you have had a bad experience with us.
From our side we do our best to ensure parcels are delivered on time and undamaged. However, we also depend on the couriers and when they have problems, then that affects our parcels as well.
When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible.
Of course we will always find a solution for you as we want our customers to be happy with their order and us.
If you decide to give us a new opportunity in the future, please contact our team and they will fix something for you for the inconvenience.
Kind regards,
Team Fishdeal
8 Oct 2023
Verified review
Undelivered
I do understand that this is not the issue of the supplier and more the delivery company but the parcel was never attempted to be delivered as it was too big to fit in the delivery vehicle, now to be more specific I’m not too sure how a rod bag wouldn’t fit in the back of a car or van as I’ve travelled with rods and cases much larger
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16 Jun 2023
Verified review
Ordered and payd for a fishing rod needed for an upcoming trip, then after 4 days I contacted customer service to ask when is going to be posted, and assured will be done soon. Hour later got money refunded as my address is on Isle of man, even though the postage charge was different from UK mainland. Disappointed
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear you have had a bad experience with us.
Unfortunately, it is true that we can only send orders to mainland UK. On top of that, we only receive the notification of the address problem when we are about to print the shipping label.
Normally, you get a notification before you place the order, however, it seems that your postcode was not known by our system and therefore it created a problem.
We keep working hard to one day be able to deliver to your postcode.
Our apologies for the inconvenience.
Kind regards,
Team Fishdeal.
17 Jul 2023
Verified review
Still waiting…
Ordered from them online specifically as stated fast shipment 3 to 5 days. Still haven't received items even after chase up and a second promise of items being with me by end of week (last week!) Evri still saying they haven't even received them yet.
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
27 Jun 2023
Verified review
The worst service, avoid at all cost
The worst service,
I was lied to about my order I was told I would get it within 2/7 days which never happened and it never left there country as they are not in the uk the staff are so rude and petty and think they can treat you like a child
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
9 Jan 2024
Verified review
Scam
My equipment got to the local DPD delivery depot then on tracking just was marked as returning to Fishdeal.
I have emailed but nobody has replied.
Nothing was delivered and no delivery attempted. They have my money and I have no equipment
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
We are sorry to hear the parcel has not been delivered.
We have looked into our inboxes and we have not received any email from you regarding this situation.
Please contact our team via info@fishdeal.co.uk wiht your order number and they will fix this for you.
Kind regards,
Team Fishdeal.
3 Jul 2023
Verified review
never actually received the net bag i ordered well disappointed so who was at fault fishdeal or the courier company so in my opinion i am very concerned as to weather to purchase future gear will i ever receive the items
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
20 Jun 2023
Verified review
Very slow delivery
I ordered a fishing box and it took ages to arrive. After 5 days of waiting I ordered a similar box from another supplier and it arrived the day after I ordered it and one day before the box from Fishdeal finally turned up.
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
4 Sept 2023
Verified review
Very poor service. Item was apparently shipped 16 days ago. I've checked with the courier and they haven't even received the item yet. I've had no update to explain why there is a delay in this transaction.
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