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Top positive review
6 Aug 2023
Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
Still waiting for item's that should have arrived over a week ago...postage paid not happy... item's needed for 24/5 /23 ... won't order anything else picture shows nothing as its what I have received
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
28 May 2023
Verified review
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27 May 2023
Verified review
Ordered some rods still not arrived 2 weeks ago
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
26 May 2023
Verified review
I am still waiting for my order
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
25 May 2023
Verified review
Order was sent back to sender and when I was expecting them to re send it to me I was told all items were out of stock this whole thing took nearly 2 weeks and I still haven’t received my refund not happy
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Answer by fishdeal.co.uk
26 May 2023
Hi,
Thank you for your review.
We are sorry to hear that you have experienced problems with us.
When a parcel is return to sender, the courier does not notify us about this and the only way for us to know is when the customer contacts us about asking for the parcel. Unfortunately, returned parcels can take some time to arrive and be process by our team, therefore shipping the same parcel is not possible.
We are sorry we were not able to send the predicts again, normally refunds take around 48 hours to be back in your account. If you still have not received the refund, please contact our team to solve this asap.
Kind regards,
Team Fishdeal
22 May 2023
Verified review
I order something 3 weeks ago and still did
Not get it , terible
Service the worst i have
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Answer by fishdeal.co.uk
23 May 2023
Hi,
Thank you for you review.
We are sorry you have had a bad experience with us.
From our side we do our best to ensure parcels are delivered on time and undamaged. However, we also depend on the couriers and when they have problems, then that affects our parcels as well.
When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible.
Part of the process, is to contact the couriers and get more information regarding the parcel so then we can find the best solution. This sometimes take between 10-14 working days depending in the courier.
Of course we will always find a solution for you as we want our customers to be happy with their order and us.
If you decide to give us a new opportunity in the future, please contact our team and they will fix something for you for the inconvenience.
Kind regards,
Team Fishdeal
21 May 2023
Verified review
You could give better information when asked where goods are 10 days all you said was its been shipped last purchase from me thats all folks
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Answer by fishdeal.co.uk
22 May 2023
Hi,
Thank you for your review.
We are sorry to hear you have had a problem in your order.
When our customers contact us for information about their parcels, we can only see part of the tracking information of the parcel. Once the parcel has left the courier's depo, w scan no longer see anymore data until it arrives in the destination country. Therefore, if the parcel takes longer than expected, we also do not see the whereabouts of the parcel.
From our side, we do our best to give the best and correct information regarding shipped parcels, however, only the courier has the system to check all this data.
Kind regards,
Team fishdeal.
21 May 2023
Verified review
Worst experience ever...First i got fouled be the name(co.uk) made me think they are based in UK. Placed an order(around £400), didn't arrived after 5 days. I get in touch with them, they said as there is one extra large item(false) and will take longer. After 2 weeks may order was still in courier depot(GLS). According to tracking reference, one of the parcels (they split my order in 3 parcels) was incorrect labeled, and sent back to Fishdeal. After 3 weeks, a second parcel was sent back to them due packing damage.
They refund my money, and offer me a free delivery on my next order(which is free anyway if the order is £90+), i don't know what make them think as i will ever order again from them, after such an experience.
So if you order for your next fishing session, and this is in the next month time, don't bother.
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Answer by fishdeal.co.uk
22 May 2023
Hi,
Thank you for your review.
We are sorry to hear you have had a problem in the order.
In our site, there products that are scanned in the system as extra late products. These products need to be shipped with a special courier that can ship extra large products towards the UK. Normally, orders with extra large products take longer to be ldeivred and this is specified at the meant go checkout before making the payment for the order.
Our company is based in the Netherlands and you can find all our information in the site. We are sorry that the website ending ".co.uk" caused any type of confusion.
Kind regards,
Team Fishdeal
21 May 2023
Verified review
Nie otrzymałam zamówienia
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Answer by fishdeal.co.uk
22 May 2023
Hi,
Thank you for your review.
We are sorry to hear about your order. In this case we suggest to contact our customer service team to find more information about your order.
Kind regards,
Team Fishdeal.
20 May 2023
Verified review
Ordered a boilie table got email saying it was picked ready for dispatch phoned after 2 weeks to find out Dutch courier had lost it now waiting for another to be sent
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Answer by fishdeal.co.uk
22 May 2023
Hi,
Thank you for your review.
We are sorry to hear you have had a bad experience with us.
Unfortunately, after we give the parcel to the courier, we no longer receive information from the courier in case something goes wrong with the parcel. Therefore, the only way for us to know the parcel was not delivered is when our customers contact us asking about thee parcel.
We hope the new parcel to be delivered without a problem.
Kind regards,
Team Fishdeal.
19 May 2023
Verified review
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14 May 2023
Verified review
Fishing suit
Ordered fishing suit 3 weks ago still not received it. Never kept up to date with what is going on very poor.
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Answer by fishdeal.co.uk
15 May 2023
Hi,
Thank you for your review.
We are sorry to hear the parcel ha snot been delivered yet.
When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible.
If the parcel is not with you after 14 working days from the date you place the order, pleas contact our team to start an enquire with the courier and look for a solution.
Kind regards,
Team Fishdeal.
13 May 2023
Verified review
Would have given zero if I could
Emailed fishdeal 10 days after I placed the order, to say the parcel had been sitting in Evri's depot for 6 days and hadn't been scanned or moved since,fishdeals response was that they needed to leave it another 2 days to contact evri ,emailed fishdeal after 2 days to say it still hadn't arrived and still hadn't been scanned,since then ive had no response from fishdeal or parcel received ,I have emailed fishdeal everyday for the last 3 days asking for them to respond but I've had nothing .I would not recommend buying from this company and I would have never placed the order if I knew they used Evri,as they are by far the worst courier in th UK.
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Answer by fishdeal.co.uk
15 May 2023
Hi,
Thank you for you review.
We are sorry you have had a bad experience with us.
From our side we do our best to ensure parcels are delivered on time and undamaged. However, we also depend on the couriers and when they have problems, then that affects our parcels as well.
When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible.
Part of the process, is to contact the couriers and get more information regarding the parcel so then we can find the best solution. This sometimes take between 10-14 working days depending in the courier.
Of course we will always find a solution for you as we want our customers to be happy with their order and us.
If you decide to give us a new opportunity in the future, please contact our team and they will fix something for you for the inconvenience.
Kind regards,
Team Fishdeal
13 May 2023
Verified review
No delivery
No deliver, then delayed delivery, still no delivery.
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Answer by fishdeal.co.uk
15 May 2023
Hi,
Thank you for your review.
We are sorry to hear the parcel ha snot been delivered yet.
When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible.
If the parcel is not with you after 14 working days from the date you place the order, pleas contact our team to start an enquire with the courier and look for a solution.
Kind regards,
Team Fishdeal.
13 May 2023
Verified review
Ordered item on the 5th May still no delivery and they don't know where item is ????? .so if your ordering items be prepared for a long wait
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Answer by fishdeal.co.uk
15 May 2023
Hi,
Thank you for your review.
We are sorry to hear the parcel ha snot been delivered yet.
When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible.
If the parcel is not with you after 14 working days from the date you place the order, pleas contact our team to start an enquire with the courier and look for a solution.
Kind regards,
Team Fishdeal.
12 May 2023
Verified review
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9 May 2023
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9 May 2023
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8 May 2023
Verified review
Shipment not delivered
I want a refund to my paypal. I bought a few times on your site but waiting three weeks for a stroller is too much.
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Answer by fishdeal.co.uk
9 May 2023
Hi,
Thank you for you review.
We are sorry you have had a bad experience with us.
From our side we do our best to ensure parcels are delivered on time and undamaged. However, we also depend on the couriers and when they have problems, then that affects our parcels as well.
When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible.
If you have mot yet connected our team, we invite you to send an email to our customer service team to fix this for you.
Kind regards,
Team Fishdeal
7 May 2023
Verified review
I like everything delivery but long but other than that very happy
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