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Top positive review
6 Aug 2023
Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
Ordered from them online specifically as stated fast shipment 3 to 5 days. Still haven't received items even after chase up and a second promise of items being with me by end of week (last week!) Evri still saying they haven't even received them yet.
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
27 Jun 2023
Verified review
The worst service, avoid at all cost
The worst service,
I was lied to about my order I was told I would get it within 2/7 days which never happened and it never left there country as they are not in the uk the staff are so rude and petty and think they can treat you like a child
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
3 Jul 2023
Verified review
never actually received the net bag i ordered well disappointed so who was at fault fishdeal or the courier company so in my opinion i am very concerned as to weather to purchase future gear will i ever receive the items
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
20 Jun 2023
Verified review
Very slow delivery
I ordered a fishing box and it took ages to arrive. After 5 days of waiting I ordered a similar box from another supplier and it arrived the day after I ordered it and one day before the box from Fishdeal finally turned up.
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
4 Sept 2023
Verified review
Very poor service. Item was apparently shipped 16 days ago. I've checked with the courier and they haven't even received the item yet. I've had no update to explain why there is a delay in this transaction.
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25 May 2023
Verified review
Order was sent back to sender and when I was expecting them to re send it to me I was told all items were out of stock this whole thing took nearly 2 weeks and I still haven’t received my refund not happy
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Answer by fishdeal.co.uk
26 May 2023
Hi,
Thank you for your review.
We are sorry to hear that you have experienced problems with us.
When a parcel is return to sender, the courier does not notify us about this and the only way for us to know is when the customer contacts us about asking for the parcel. Unfortunately, returned parcels can take some time to arrive and be process by our team, therefore shipping the same parcel is not possible.
We are sorry we were not able to send the predicts again, normally refunds take around 48 hours to be back in your account. If you still have not received the refund, please contact our team to solve this asap.
Kind regards,
Team Fishdeal
19 Oct 2023
Verified review
I ordered a item on the 04/10 and I am still waiting spoke with customer service they said they would send out another still not received it they say 3/5 days maximum for delivery
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27 Oct 2023
Verified review
My order didn’t arrive even though according to DPD it was delivered to my address, it wasn’t and after waiting 4 weeks for it to arrive I’m very disappointed to say the least.
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26 Jun 2023
Verified review
Advised on 13th June order was dispatched. As of today, 26th June. Nothing received. Emailed company twice, still awaiting to be advised as to what has happened to my order.
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
20 May 2023
Verified review
Ordered a boilie table got email saying it was picked ready for dispatch phoned after 2 weeks to find out Dutch courier had lost it now waiting for another to be sent
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Answer by fishdeal.co.uk
22 May 2023
Hi,
Thank you for your review.
We are sorry to hear you have had a bad experience with us.
Unfortunately, after we give the parcel to the courier, we no longer receive information from the courier in case something goes wrong with the parcel. Therefore, the only way for us to know the parcel was not delivered is when our customers contact us asking about thee parcel.
We hope the new parcel to be delivered without a problem.
Kind regards,
Team Fishdeal.
3 Oct 2023
Verified review
Sizes are too small ordered 3xl and now as to loose weight to get into winter suit other than sending back and messing about he's only 2xl would need 4xl
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8 Dec 2023
Verified review
Order taken 2 weeks to arrive. Only half the order sent. Other half sent separately although 4 of the same items and no communication to advise of this.
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
Thank you for your review.
When an order cannot be sent in one parcel, we split the order in 2 or more orders to avoid damage to the products or parcel. When this is done, you receive an email for each parcel shipped and its tracking information.
We also ship them at the same time, however, it is possible the courier separates them during the shipping process, therefore, they could be delivered at different moments.
Kind regards,
Team Fishdeal.
9 Sept 2023
Verified review
Slow dispatch
It took them 4 working days to buy a tracking number. Poor packaging as well. I've had items coming from China arriving in a similar timeframe.
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25 Jul 2023
Verified review
Very poor, failed to deliver my order
Not a UK based company. My items were shipped twice from Europe, both times failing and were returned to sender. I gave up and got a refund.
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Answer by fishdeal.co.uk
26 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
13 May 2023
Verified review
Ordered item on the 5th May still no delivery and they don't know where item is ????? .so if your ordering items be prepared for a long wait
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Answer by fishdeal.co.uk
15 May 2023
Hi,
Thank you for your review.
We are sorry to hear the parcel ha snot been delivered yet.
When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible.
If the parcel is not with you after 14 working days from the date you place the order, pleas contact our team to start an enquire with the courier and look for a solution.
Kind regards,
Team Fishdeal.
21 May 2023
Verified review
You could give better information when asked where goods are 10 days all you said was its been shipped last purchase from me thats all folks
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Answer by fishdeal.co.uk
22 May 2023
Hi,
Thank you for your review.
We are sorry to hear you have had a problem in your order.
When our customers contact us for information about their parcels, we can only see part of the tracking information of the parcel. Once the parcel has left the courier's depo, w scan no longer see anymore data until it arrives in the destination country. Therefore, if the parcel takes longer than expected, we also do not see the whereabouts of the parcel.
From our side, we do our best to give the best and correct information regarding shipped parcels, however, only the courier has the system to check all this data.
Kind regards,
Team fishdeal.
5 Dec 2023
Verified review
My product was broken on delivery poor customer service.
My product was broken on delivery. I responding with email regarding a new product. No body has got back to me with my broken item.
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
Thank you for leaving us a review.
We have looked into the case of your order and we see that our team solved this by doing a refund of the damaged product.
We also see that you contacted us via our guarantee form. This messages are normally taken care off within 24-36 hours of filing the guarantee claim.
Kind regards,
Team Fishdeal.
7 Aug 2023
Verified review
Disappointing that the two fluorocarbon leaders/ traces were omitted from the advertised deal….. even though they were refunded.
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14 Oct 2023
Verified review
Haven’t received my order after 10 working days when it said it would take 3 to 5 working days hence the reason for 1 star
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8 May 2023
Verified review
Shipment not delivered
I want a refund to my paypal. I bought a few times on your site but waiting three weeks for a stroller is too much.
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Answer by fishdeal.co.uk
9 May 2023
Hi,
Thank you for you review.
We are sorry you have had a bad experience with us.
From our side we do our best to ensure parcels are delivered on time and undamaged. However, we also depend on the couriers and when they have problems, then that affects our parcels as well.
When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible.
If you have mot yet connected our team, we invite you to send an email to our customer service team to fix this for you.
Kind regards,
Team Fishdeal
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