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Top positive review
6 Aug 2023
Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
They use an English name and have a .uk website but they are based in The Netherlands. Delivery times to the U.K. are derisory I ordered on the 22nd of April and am still waiting! (05/05/2023). If they were honest I might not be so scathing but they are not.
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Answer by fishdeal.co.uk
5 May 2023
Hi,
Thank you for you review.
We are sorry you have had a bad experience with us.
From our side we do our best to ensure parcels are delivered on time and undamaged. However, we also depend on the couriers and when they have problems, then that affects our parcels as well.
When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible.
Part of the process, is to contact the couriers and get more information regarding the parcel so then we can find the best solution. This sometimes take between 10-14 working days depending in the courier.
Of course we will always find a solution for you as we want our customers to be happy with their order and us.
If you have not already contacted our team, please do so so that they can start enquiring with the courier about your shipment.
You can also find all our information regarding where are we based in our terms that you read and accept before placing the order.
We apologise for any misunderstanding regarding our location.
Kind regards,
Team Fishdeal
3 May 2023
Verified review
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2 May 2023
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Answer by fishdeal.co.uk
2 May 2023
Hi,
We have noticed that you given us a low score. We would like to know the reason of this so that we can work on improving for the future.
Kind regards,
Team Fishdeal
30 Apr 2023
Verified review
My first ever order was damaged and my second order had parts missing. I think coming from Holland, I believe is too far and liable to interference/damage along the way.
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Answer by fishdeal.co.uk
1 May 2023
Hi,
Thank you for you review.
We are sorry you have had a bad experience with us.
From our side we do our best to ensure parcels are delivered on time and undamaged. However, we also depend on the couriers to deliver in good form.
If you decide to give a new opportunity in the future, please contact our team via email for a compensation for the inconvenience.
Kind regards,
Team Fishdeal
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