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Top positive review
6 Aug 2023
Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
Sorry to give a mean score, but two times out of two I have had rather disappointing experiences.
The first time, I had specifically ordered (and even paid for) a chair, only to be told this wasn't actually in stock. Another item in the same order was also very low quality and broke right away.
More recently, I decided to give another chance (I like the products and prices) but again there was an issue. I was surprised at how weak the packaging was- or the couriers had been very rough! The box was broken and some items had fallen out- and while they were replaced, this meant I got my goods very late. I am amazed the rod survived, given that the box was very badly damaged! I really hope there is no hidden damage because I don't want to have to ask for a replacement.
Again, I like the products and prices, but from my experience the packaging is suspect and some of the items have either not been offered as shown.
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Answer by fishdeal.co.uk
14 Mar 2024
Hi,
Thank you for your review.
We are sorry to hear you have had bad experiences in our shop.
From our side we do or best to ensure orders are fulfilled and delivered correctly. However, sometimes we run into stock errors causing products not being in stock in the location of our warehouse but in stock in the system.
Regarding the damaged parcel, we are now taking this directly to the couriers we work with. Normally if you receive a damaged parcel, we suggest to contact us right away with pictures so that we can log it into the system and place the correct claim. Also, if needed, we will solve any problem of missing or damaged products the best way possible.
Once again, our apologies for the inconvenience.
Kind regards,
Team Fishdeal.
9 Feb 2024
Verified review
It been 2 weeks since I placed my order and I still don't know when it will be delivered as all I've had so far is an email confirming the order.
Would not recommend and will never use again
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Answer by fishdeal.co.uk
15 Feb 2024
Hi,
Thank you for your review.
We have looked into your order and see that it was placed on the 29th of January and delivered on February 10th.
During the time you place the order the delivery times were 8-10 working days due to our company moving to a new working space and warehouse.
By the end of last week, our services went back to normal and now delivery times are 2-5 working days if couriers do not suffer delays.
Kind regards,
Tem Fishdeal.
9 Feb 2024
Verified review
Im waiting more than 2 weeks for my parcel. Evri driver not even tried to deliver this package for me. Now its on the way to sender.....
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Answer by fishdeal.co.uk
15 Feb 2024
Hi,
Thank you for your review.
We have looked into your order and found that the courier returned the parcel to us due to incorrect address. We also see that our customer service team has already fixed this for you by refunding the order.
If you decide to place a new order with us, we suggest to contact our team and confer the address is correct.
Kind regards,
Team Fishdeal
9 Feb 2024
Verified review
Never on time.
I have had a couple of items from here and they have never been within the timeframe they state for delivery. I am actually looking to buy my items from elsewhere moving forward as the discount doesn’t outweigh bad delivery service.
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Answer by fishdeal.co.uk
15 Feb 2024
Hi,
Thank you for your review.
We have taken a look into your past orders and we see that not all you orders have arrived late. Our delivery time is 2 -5 working days if unexpected delays with the couriers do not occur.
The order you placed at the end of January was delayed due to our moving to a new warehouse, which is now completed.
From our side we do our best to send the orders as soon as possible and we hope the couriers have no delays. Your last order paced on February 13th was shipped early morning on the 14th and should be with you early next week.
Kind regards,
Team Fishdeal
27 Feb 2024
Verified review
Have not received my order yet
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Answer by fishdeal.co.uk
14 Mar 2024
Hi,
Thank you for your review.
We are sorry to hear you have had a bad experience with us.
We looked into this case and we see the parcel was delivered to you on the 29th of February.
If this is not correct, we suggest to contact our customer service team as soon as possible.
Kind regards,
Team Fishdeal.
12 Feb 2024
Verified review
Not turned up yet
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Answer by fishdeal.co.uk
15 Feb 2024
Hi,
Thank you for your review.
We are sorry to hear the parcel was not delivered on time. We see the you have already contacted our team and they have solved this for you in the best way possible.
Please concat our team once again if you happen to have any issues in the future.
Kind regards,
Team Fishdeal.
7 Feb 2024
Verified review
Only given 2 stars as I'm still awaiting delivery of my order🤔
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Answer by fishdeal.co.uk
8 Feb 2024
Hi,
Thank you for your review. We are sorry to hear the order has not been delivered yet.
We suggest to contact our customer service team via email to info@fishdeal.co.uk so that they can check this for you.
Kind regards,
Team Fishdeal.
Usually provide quick service at very competitive prices. Deliveries often received quicker than UK distributors (especially when they use Post Office!!
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1 Jan 2024
Verified review
I got what I ordered no complaints, just took a while to deliver, having said that it was around Christmas so not bad at all.
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11 Jan 2024
Verified review
Savvy shopper
I buy when they have what I need at the right price. Have spent quite a lot of money with them so l must need a lot !!
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2 Jan 2024
Verified review
i ordered a bit late for christmas, but my order arrived in time, great service .
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28 Jan 2024
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12 Jan 2024
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5 Jan 2024
Verified review
Ok, I was supplied with a defective product. The return possibility was accepted, though it will cost me £6.50. It won’t get back back to their warehouse for two weeks, so I can’t get my refund, less the £6.50, for sometime. And that in turn means I can’t buy an equivalent item elsewhere until I get the refund. I have had much better service from other companies
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
We are sorry to hear you received a defective product. When you apply for the return labels via our Guarantee department return labels have no cost given that you have provided pictures or video of the problem with the product.
We have looked into this case and see that no picture nor video was provided, therefore, we cannot void the returns costs until we receive the parcel and confirm the product's fault.
If the product is indeed faulty upon inspection, then you will receive a full refund of the order.
Kind regards,
Team Fishdeal.
14 Jan 2024
Verified review
Don’t trust your reputation to a delivery company like DPD.
My order has still not arrived ,having ordered before xmas
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Answer by fishdeal.co.uk
23 Jan 2024
Good afternoon,
You have ordered a so-called Crossdock product. This means that you could buy the product cheaper than anywhere else because it comes directly from the supplier's warehouse. This results in a delivery time of 6 to 10 working days. This was indicated when the order was placed.
Therefore, the order was shipped later. We see in the tracking that your product has been delivered in the meantime. Our apologies for the inconvenience. We hope it will be clearer in the future.
31 Dec 2023
Verified review
Order still not arrived.
Was not aware when ordered that the items were shipped from The Netherlands & was given a delivery time of 2 to 5 working days so gifts would have arrived in time for Christmas. Customer Service reacted quickly with a response but site should have reflected the issues with the NL postal service. I now have a disappointed husband :(
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