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fishdeal.co.uk
Reviews:

1,275 reviews in the last 12 months6,336 total reviews  

4.55
Excellent
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Top positive review

6 Aug 2023
 Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like. Despite all the negative feedback from other customers, I would buy from them again, without hesitation

Top negative review

25 Mar 2024
 Verified review
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
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Reviews for fishdeal.co.uk

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10 days ago
 Verified review
Extremely slow delivery times. Told them if i dont receive by the max delivery time then cancel order.. it then didnt show until almost a week after expected delivery time. This is common looking at other comments, shame as the prices an site seem good if your prepared to wait 2-3 weeks
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2 days ago
 Verified review
Items arrived pre owned and damaged. Do not recommend! Not uk based so delivery is always longer than stated. Long response times. Cheaper is definitely not better. Stick to reputable stores.
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1 May 2024
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Order took 25 days to deliver. My order was placed on 5 April for my husbands birthday which was 11th. When ordering it said 3 to 5 working days. I received the package on 30th April.
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5 days ago
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I placed an order on the 10th may which only finally arrived on the 24th may .

I placed an order on the 10th may which was only delivered
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3 days ago
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10 days ago
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11 days ago
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13 days ago
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8 May 2024
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14 Apr 2024
 Verified review
It is an issue with customer service. In particular beware if you need to return an item as it costs £6.95. I hit the wrong button when ordering and realised I had ordered the wrong item - immediately I emailed customer service to ask if my order could be amended. I heard nothing other than an automated reply with a 'ticket number'. The next day I received an email saying my order had been shipped so I again attempted to contact customer service. I finally received a reply at around 11.30am confirming my order had been shipped so it was not possible to amend, despite the fact I had originally made contact nearly 24 hours previously. I was told I could return the item but this would have cost £6.95. Not impressed.
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12 Apr 2024
 Verified review

First time customer terrible delivery Still not received my item

On their website it states they will try to deliver within 2 to 5 working days. I’m now two weeks in and I have still not received My item I have contacted them and they said they are trying to resolve the issue at this rate. Looks like I will be asking for a full refund and just wasted my time.
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14 Apr 2024
 Verified review
Fishdeal.co.uk? Sounds like they should be in the UK, but guess what my order was sent from the Netherlands also took best part of 3 weeks to arrive, also DPD delivery left in a bin, with box already open and rummaged through. Enough for me to realise I won't use them again
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14 Apr 2024
 Verified review
Website claims 2-5 days Max delivery... Been over 2 weeks and no movement on tracking info.... DO NOT USE THIS COMPANY, IF YOU DON'T BELIEVE ME... CHECK OUT THEIR FEEDBACK/REVIEWS.
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11 Apr 2024
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Still waiting after 2 weeks for my delivery
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30 Mar 2024
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Not enough boat fishing gear available, delivery times & delivery cost.
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20 Apr 2024
 Verified review
Product arrived with no connecting screws
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11 Apr 2024
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26 Apr 2024
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25 Mar 2024
 Verified review
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
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Answer by fishdeal.co.uk
28 Mar 2024
Cześć, Dziękujemy za recenzję. Przykro nam, że miałeś problemy z dostawą. Niestety, w przypadku niektórych produktów musimy je odzyskać, aby przetworzyć je w ramach gwarancji we właściwy sposób. Przepraszamy, jeśli uważasz, że zostałeś potraktowany nieprawidłowo. Pozdrawiamy, Zespół Fishdeal.
8 Mar 2024
 Verified review

Bad logistics

Took multiple working days to get item to courier despite customer service insisting it was already with the courier I have the PostNL tracking to show this. Package was damaged in transit no communication from the company left to investigate myself. Lost two and a bit weeks in the end didn’t get my item they were unable to ship a replacement. I have given 2 stars since at least the refund processed quickly after.
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Answer by fishdeal.co.uk
14 Mar 2024
Hi, Thank you for your review. We are sorry to hear you have had a bad experience with us. Since we are based in the Netherlands, some of our couriers work with third parties in the UK to deliver the parcels and their tracking informations might not be updated correctly. When a parcel is damaged, the courier will not let us know of this, leaving us with the idea that the parcel is on the way correctly and, unfortunately, the only way for us to know of this is when the customer contacts us about it. Most of the time we offer to send a product in case the parcel was damaged and returned to us, however, in some cases it is not possible due to unavailability. Our apologies for the inconvenience this has caused you. Kind regards, Team Fishdeal.