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Top positive review
6 Aug 2023
Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
Not enough boat fishing gear available, delivery times & delivery cost.
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29 Mar 2024
Verified review
Everything went okay order came on time no problems
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28 Mar 2024
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I purchased a rod bag for my son birthday on the 14 March,they said it would arrive in 2-5 days and it’s the 28 th and it’s not here and my son birthday has gone I’ve mailed the company a couple of times and no luck,
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Answer by fishdeal.co.uk
28 Mar 2024
Hi,
Thank you for your review.
We have looked into this and we see that we received an empty message from you in the 25th, to which we replied asking how could we help you. We are still expecting a reply our message to you.
We suggest to contact our team of customer service to help you accordingly.
Kind regards,
Team Fishdeal
26 Mar 2024
Verified review
Dont gurantee 2 to 5 days for delievery on website when it took 14 days
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Answer by fishdeal.co.uk
28 Mar 2024
Hi,
Thank you for your review.
Our delivery times are 2-5 working days. However, in some cases, the couriers may suffer some delays that are out of our hands.
In this cases we have a process to follow to enquire with the courier and find the correct solutions for the customer.
We apologise for the delay your parcel had suffer.
Kind regards,
Team Fishdeal
26 Mar 2024
Verified review
Very expensive postage, doubling the price of goods.
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25 Mar 2024
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Warehouse staff to inform packers when it is a set of items l had a very good bargain from ur company but have had to spend a extra £55
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25 Mar 2024
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Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
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Answer by fishdeal.co.uk
28 Mar 2024
Cześć,
Dziękujemy za recenzję.
Przykro nam, że miałeś problemy z dostawą. Niestety, w przypadku niektórych produktów musimy je odzyskać, aby przetworzyć je w ramach gwarancji we właściwy sposób.
Przepraszamy, jeśli uważasz, że zostałeś potraktowany nieprawidłowo.
Pozdrawiamy,
Zespół Fishdeal.
22 Mar 2024
Verified review
Rod I ordered was lost in transport and they don't care. Using UK domain but they are NL. Hopefully PayPal will help me recover my money.
To reply below. (Fishdeal deleted it their answer now).
They are not telling the truth then as I even had answers from them with tracking number, (once through email and 2nd time via PayPal). Shame I can't add screenshots here.
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20 Mar 2024
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Price delivery time
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19 Mar 2024
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Good
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18 Mar 2024
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7 Mar 2024
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Ordering was very easy and delivery was excellent, but when I opened the packets, it looked like somebody wearing the closing as it was dirty
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6 Mar 2024
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Good range of products and fairly easy to order and purchase.
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5 Mar 2024
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Everything you need to improve!!! Every second order which i do was problematic. Always Missing some products, then you must refund. Or you just forgot to pack some of the items. Like last time. The very special was when they send me empty box from NED to UK. They send netherlands air to england. Do you need more?
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Answer by fishdeal.co.uk
14 Mar 2024
Hi,
Thank you for your review.
We are sorry to hear you have had a bad experience with our shop.
From our side we do our best to ensure the parcels to be delivered in good form and with all the products ordered.
In some cases, parcels might be opened during transport and loose products on the way. We are already taking action to fix this situations in our warehouse and with our couriers to avoid from happening in the future.
Our apologies for the inconvenience this has caused you.
Kind regards,
Team Fishdeal.
3 Mar 2024
Verified review
I hadn't factored in the delay with nlpost and customs so the order took a bit longer to get to me, but it was all as described and happy with that
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3 Mar 2024
Verified review
Great bivvy I bought but hard to set up but great service
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