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Top positive review
6 Aug 2023
Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
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Reviews for fishdeal.co.uk
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11 May 2023
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Excellent service well in formed on delivery
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9 May 2023
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9 May 2023
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9 May 2023
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Always good prices and good quality items, delivery is also very fast
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9 May 2023
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The long wait for delivery over 5 days
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Answer by fishdeal.co.uk
10 May 2023
Hi,
Thank you for your review.
We are sorry to hear your order arrived later than expected.
Lately we and the couriers we work with have had some delays due to the busy times of this season.
We are working as fast as possible to send all orders as fast as possible to ensure the orders are delivered on time.
Kind regards,
Team fishdeal.
9 May 2023
Verified review
Listen to customers to improve your standards
Problems with order again.
Poor packaging with minimal effort resulting in boxes coming open and contents compromised.
Heavy contents should require more attention to sealing the boxes properly to protect the integrity of the contents.
Having to chase up missing or out of stock items on most orders to try and get a refund or redelivery, and longer than average delivery times.
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Answer by fishdeal.co.uk
10 May 2023
Hi,
Thank you for your review.
We are sorry to hear you have had problems with your order.
Unfortunately, after giving the parcels to the courier, they do not contact us if there are delays or problems with the parcels, therefore the only way for us to know the parcel is missing or delayed is hen the customer contacts us about it.
Regarding the packaging, we are already working in finding better ways to pack and send the orders to avoid damages during transportation, however, there is always a small chance that due to the lack of careless the couriers have with the parcels this ones suffer some damages.
If you decide to give us another opportunity in the future, we hope to be able to comply with your expectations.
Kind regards,
Team Fishdeal
9 May 2023
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9 May 2023
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9 May 2023
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9 May 2023
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Nothing
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8 May 2023
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Top job !
Luv it when an online order exceeds expectations.
I wouldn't hesitate to use these guys again.
thank you
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8 May 2023
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8 May 2023
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Shipment not delivered
I want a refund to my paypal. I bought a few times on your site but waiting three weeks for a stroller is too much.
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Answer by fishdeal.co.uk
9 May 2023
Hi,
Thank you for you review.
We are sorry you have had a bad experience with us.
From our side we do our best to ensure parcels are delivered on time and undamaged. However, we also depend on the couriers and when they have problems, then that affects our parcels as well.
When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible.
If you have mot yet connected our team, we invite you to send an email to our customer service team to fix this for you.
Kind regards,
Team Fishdeal
7 May 2023
Verified review
Maybe try lower p&p
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7 May 2023
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I like everything delivery but long but other than that very happy
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7 May 2023
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Fish deal are a great company to deal with I just wish they didn't use Evri to deliver in UK they are a terrible company
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7 May 2023
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Weatherproof jacket
Speed of order. Updates were good. Delivery was quick
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6 May 2023
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everything ok
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6 May 2023
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Fishing tackle trolly
Absolute first class piece of kit ordered on saturday afternoon not knowing it was coming from holland. It arrivedon the following friday morning first class effort chaps. Especially as you didnt open till 11.00 on the monday i was well impressed will definately be usin again
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