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Top positive review
6 Aug 2023
Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
Excellent price , great communication. Top quality product . And fully trackable shipping . What more can you ask for .
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13 Jun 2023
Verified review
Brilliant
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12 Jun 2023
Verified review
Communication was excellent. The product was as described and very well packed
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12 Jun 2023
Verified review
Been waiting for notification of when my order will be delivered for over two weeks
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
12 Jun 2023
Verified review
VFM
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11 Jun 2023
Verified review
Good quality service,no problems so far,delivery was on time.👍👍
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11 Jun 2023
Verified review
Prices are great, can't think of anything to better?!
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11 Jun 2023
Verified review
To many to list fast delivery great service
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11 Jun 2023
Verified review
dissapointing
ordered items on buy one get one free promotion, 3 days later got an email theyre out of stock, unable to contact them for another week, after this the advisor was unable to offer me any solution other than wait 2-3 weeks or get a refund.
Really dissapointing
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
9 Jun 2023
Verified review
Delivery times are too long.
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9 Jun 2023
Verified review
Great deals. Quick postage what more could you ask for.
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8 Jun 2023
Verified review
Product is a present but ordering was easy, delivered when stated and looks good quality.
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8 Jun 2023
Verified review
Didn’t have the item I had purchased in stock despite showing in stock on the website. They didn’t inform me of this until a few days later when I emailed them to ask where my order was. Also very slow to respond to emails. You get one reply a day. And don’t bother trying to call them, I was waiting for them to answer 45 min and no response.
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. Due to this, we also experienced delays in answering emails and phones were ringing non stop which made not possible to attend all the calls.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
We apologise for the stressing and annoying time you experienced.
Kind regards,
Team Fishdeal.
7 Jun 2023
Verified review
very poor dispatch time , tell lies about orders stating its been despatch even stating a tracking number . when it was still in there wearhouse.
then giving an excuss about the Rod being to big to ship to the UK, unbelieveable statement.
Will never use this company ever again .
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
6 Jun 2023
Verified review
Answer the bloody phone.. waited almost 2hrs…
Reply to emails.. that would be good
You said max 2-5 days.. mine took nearly ten..
No more of my custom
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. Due to this, we also experienced delays in answering emails and phones were ringing non stop which was not possible to attend all the calls.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
We apologise for the stressing and annoying time you experienced.
Kind regards,
Team Fishdeal.
6 Jun 2023
Verified review
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6 Jun 2023
Verified review
Quick Service Excellent all around customer service
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6 Jun 2023
Verified review
Very good communication. Good information about delivery time. Excellent product, very pleased with service .
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4 Jun 2023
Verified review
Communication about order and any delay expected. Keeping you aware of delivery
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