Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
6 Aug 2023
Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
Prices are very reasonable and some excellent offers but doesn't inundate you with emails like some sites.
I'd prefer to have had it made clear that shipping was not from the UK though.
Report review
25 Dec 2023
Verified review
Quality kit at good prices. Quick delivery.
Report review
24 Dec 2023
Verified review
Honest staff
Report review
23 Dec 2023
Verified review
Report review
22 Dec 2023
Verified review
Must be better package
Report review
22 Dec 2023
Verified review
Delivery time takes too long
Report review
22 Dec 2023
Verified review
Good Products Poor Service
Delivery was very slow I know it is Christmas but the time the product spent in the Netherlands was excessive. There was no updates from Fishdeal until I started chasing. The only information was it had been shipped in the Netherland but not received by Evri over a period of 2 weeks. When i chased it came very quickly. Packaging was poor 4 bank sticks and a reel in its unprotected box in a low quality cardboard box with no packing not even some old newspaper. The outer box already had an hole in it I suspect from the bank sticks moving around its a wonder the whole thing had not disintegrated.
Report review
22 Dec 2023
Verified review
Mail order fishing site that fails to make order delivery????
Report review
Answer by fishdeal.co.uk
9 Jan 2024
Hi,
We are sorry to hear you have had issues with the delivery.
Unfortunately, couriers often send back parcels to us due to damage, missing labels lost in transport and/or other issues with the parcels. Sadly they do not notify us of this and we only know of this when you contact us.
We are already in talks with the couriers to find a way of them contacting us about this and clarifying the reasons for returning the parcel so that we can help our customers correctly.
Kind regards,
Team Fishdeal.
21 Dec 2023
Verified review
Not yet received my order , which was ordered on 9th December
Report review
Answer by fishdeal.co.uk
9 Jan 2024
Hi,
We are sorry to hear you had problems with the delivery of the parcel.
We see that you placed your order on the 7th and we gave to the courier on the 8th. Until that moment we did everything we could to ship the parcel for the delivery on time. Sadly, the courier was dealing with delays consequence of the Black Friday season and the parcel was tock at their depo.
When you contacted and started an investigation with the courier to find the best solution for you. However, this investigation is still open and the courier has not to given a solution yet.
We see that our customer service has helped you with a full refund of the order.
We are in constant communication with the courier and further measurements will taken in the future to avoid this from happening.
Kind regards,
Team Fishdeal.
17 Dec 2023
Verified review
Poor service by the courier.
Parcel was left with a neighbour for 3 days as no card was left for me by the courier. Goods were fine but I thought the packaging was a bit over the top! anyway, thank you for the glasses which fit well.
Report review
16 Dec 2023
Verified review
Broken ring because of poor packaging
Package your products correctly
Report review
Answer by fishdeal.co.uk
9 Jan 2024
Hi,
We are sorry to hear that your delivery was damaged.
Sadly, it is well known that couriers are not careful enough with the parcels during transport.
We see that you returned the parcel and we gave you a full refund for it.
We have also contacted the courier and raise a claim to try to avoid these issues in the future.
Kind regards,
Team Fishdeal.
16 Dec 2023
Verified review
Report review
16 Dec 2023
Verified review
I'm still waiting for my item. 2 weeks!!!
Report review
Answer by fishdeal.co.uk
9 Jan 2024
Hi,
How annoying to hear that your parcel was delivered with a delay.
You places the order on the December 2nd and we gave to the courier on the 3rd. Unfortunately, the courier had delays as consequence of the Black Friday season and this affected the delivery times.
Sadly we also depend on the couriers to deliver the orders and if they have delays, there is nothing we can do about this.
We will keep working to have a better a communication when this cases happen.
Kind regards,
Team Fishdeal.
14 Dec 2023
Verified review
Report review
14 Dec 2023
Verified review
Packaging was terrible when arrived.
Report review
12 Dec 2023
Verified review
Didn't have the stock this time although it was on the web site.
Been excellent before with previous purchases
Report review
11 Dec 2023
Verified review
because you said delivery was 2-5 days, its now nearly 3 weeks and its in Holland.
Report review
Answer by fishdeal.co.uk
9 Jan 2024
Hi,
Thank you for your review.
We have looked into this case and we see that your order was delayed by the courier due to the Black Friday season.
While our delivery times are 2-5 working days, unfortunately we also depend on the courier to deliver on time and if they have unexpected delays, then this affects the delivery times.
Sadly the couriers do not contact us t let us know of these delays and therefore w e cannot contact our customers with this information.
We of course will keep working on finding a solution to this and try to avoid in the future.
Kind regards,
Team Fishdeal.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.