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Top positive review
6 Aug 2023
Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
Fast delivery with lots of information throughout tge ordering process
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18 Jul 2023
Verified review
Very good rod holdall for price
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18 Jul 2023
Verified review
Unhappy
Order took to long. No communication unless I followed up. Package came and rod wasnt even properly packaged against breakage. Reel box was so damaged from improper packaging i had to throw it away. Fishdeal also stick with Evri couriers which is a total disaster. Again my package was delivered to the wrong address and I had to go look for it
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for you review.
We are sorry you have had a bad experience with us.
From our side we do our best to ensure parcels are delivered on time and undamaged. However, we also depend on the couriers and when they have problems, then that affects our parcels as well.
When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible.
Of course we will always find a solution for you as we want our customers to be happy with their order and us.
If you decide to give us a new opportunity in the future, please contact our team and they will fix something for you for the inconvenience.
Kind regards,
Team Fishdeal
18 Jul 2023
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Good web site. Good prices and Delivery to UK was good.
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18 Jul 2023
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Easy too order delivery on time,great product.
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17 Jul 2023
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Fast delivery excellent service
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17 Jul 2023
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Possibly more information on posting as I had to ring to find out when it was being sent ! But apart from that fantastic 👍
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17 Jul 2023
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Still waiting…
Ordered from them online specifically as stated fast shipment 3 to 5 days. Still haven't received items even after chase up and a second promise of items being with me by end of week (last week!) Evri still saying they haven't even received them yet.
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
16 Jul 2023
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16 Jul 2023
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Purchased several times, never let me down. The only company that sells Sensas stuff for adequate price. Very recommended.
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16 Jul 2023
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16 Jul 2023
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16 Jul 2023
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Great Service
I have used Fishdeal on many occasions and have found them prompt efficient and very easy to deal with .
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15 Jul 2023
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15 Jul 2023
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14 Jul 2023
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Shocking service
State 2-5 days delivery, but state delays when order placed, and it was much longer, and missed a birthday because of this; customer service defended timing because "I'd been informed with the order acknowledgement' - no apology though. Site gives the impression they're in based UK but are actually based in Holland. Packaging literally 3 times bigger than it needed to be. Very poor
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Our apologies for the stressing and annoying time you have experienced as consequence of this inconvenient.
Kind regards,
Team Fishdeal.
14 Jul 2023
Verified review
Spot on 👍
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14 Jul 2023
Verified review
Steph is amazing...
ordering and delivery is spot on....and customer service is quick thanks to steph who help me.
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