fishdeal.co.uk

Reviews:

Hi, Thank you for your review. We are sorry to hear the parcel was not delivered on time. We see the you have already contacted our team and they have solved this for you in the best way possible. Please concat our team once again if you happen to have any issues in the future. Kind regards, Team Fishdeal.

Hi, Thank you for your review. We have looked into your order and see that it was placed on the 29th of January and delivered on February 10th. During the time you place the order the delivery times were 8-10 working days due to our company moving to a new working space and warehouse. By the end of last week, our services went back to normal and now delivery times are 2-5 working days if couriers do not suffer delays. Kind regards, Tem Fishdeal.

Hi, Thank you for your review. We have looked into your order and found that the courier returned the parcel to us due to incorrect address. We also see that our customer service team has already fixed this for you by refunding the order. If you decide to place a new order with us, we suggest to contact our team and confer the address is correct. Kind regards, Team Fishdeal

Good afternoon, You have ordered a so-called Crossdock product. This means that you could buy the product cheaper than anywhere else because it comes directly from the supplier's warehouse. This results in a delivery time of 6 to 10 working days. This was indicated when the order was placed. Therefore, the order was shipped later. We see in the tracking that your product has been delivered in the meantime. Our apologies for the inconvenience. We hope it will be clearer in the future.

Good day, That's annoying to hear! We always make every effort to pack and ship every order as quickly as possible. The majority of all orders are therefore delivered to the customer nicely within the specified time. This is also the reason why we state "1 to 3 working days" as the expected delivery date. You placed your order with us on 31-12-2023 and we shipped it to you the following day. So we have done everything possible to ship this order as soon as possible. We see that your shipment has unfortunately been delayed at dpd. Unfortunately, there is nothing we can do about this and we are dependent on dpd. Of course, we are responsible for this shipment and sincerely apologise for the delay. We hope to serve you better in the future.

Hi, We are sorry to hear the parcel has not been delivered. We have looked into our inboxes and we have not received any email from you regarding this situation. Please contact our team via info@fishdeal.co.uk wiht your order number and they will fix this for you. Kind regards, Team Fishdeal.

Hi, We are sorry to hear the parcel has been delivered in this state. After looking into this, we found that our customer service sent you an email on the 3rd at 14:51 asking what was the desired solution, to which there is no reply from you at the moment. We invite you to look in your inbox for the message from our team so that they can fix this right away. Kind regards, Team Fishdeal.

Hi, Thank you for your review. We have looked into this case and we see that your address was in the USA. Since we do not ship to that country, our customer service sent you an email about this and placed the refund for it. Kind regards, Team Fishdeal.

Hi, We are sorry to hear you received a defective product. When you apply for the return labels via our Guarantee department return labels have no cost given that you have provided pictures or video of the problem with the product. We have looked into this case and see that no picture nor video was provided, therefore, we cannot void the returns costs until we receive the parcel and confirm the product's fault. If the product is indeed faulty upon inspection, then you will receive a full refund of the order. Kind regards, Team Fishdeal.