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Top positive review
16 Apr 2024
Verified review
Very quick to turn around an order and get it delivered. Also very good at picking up and answering queries could perhaps give a little more detail on the website about detailed differences between switches in the same range e.g. wifi glass switches all have selectable gang position light except for dimmer switch which doesn’t. However, I’ve had several light switches now over a few orders and will probably be back for another few. Due to these switches and customer service, what started as an intention to change a couple of switches to see what they’re like, has quickly become a replacement of most switches in the house.
There was a fault with a light switch, so I followed the instructions on the website and sent an email with photos detailing the fault. The e-mail just bounced back - the address does not exist. So then tried phoning the company. I’ve left 3 messages and still no response. The products are hit and miss, the service is non existent. I feel like I’ve been scammed. Avoid at all costs.
I ordered two dimmer switches, which look really good; as on the picture. However, unless on full brightness or very low levels of dimming the light starts flickering heavily. I tried emailing them but the email bounced; I then tried submitting a message through the 'Contact us' section on their website but they never got back to me.
Good products, ordering, & delivery, but no response from email address or website question form.
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Answer by Wifi Smart Home
19 Oct 2023
Hi
Sorry you you struggled to get an answer , the email (sales@wifi-smart-home.co.uk) is back up and running now if you want to get in touch.
Thanks
Chris
Wifi Smart Home
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