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Dear jhon, After reviewing your case, we would like to address the issues raised in your negative feedback. Firstly, regarding the refund request, we would like to clarify that our company policy states that refunds are issued in cases where we fail to correct an issue within 48 hours of the initial complaint or notification provided by the customer. However, we understand that you encountered difficulties with your Windows 11 Pro key due to compatibility issues with your current Windows Home operating system. We want to assure you that our product descriptions clearly state the system requirements and compatibility information to ensure our customers are fully informed before making a purchase. We also offered to assist you remotely with upgrading your operating system to Windows 11 Pro to resolve the issue, even though it was not required of us. Unfortunately, despite our efforts to assist you and offer alternative solutions, it seems that you have chosen to file a case with PayPal. We respect your decision to seek resolution through PayPal, and we will fully cooperate with their investigation into the matter. Once again, we apologize for any inconvenience this situation has caused you. If you have any further questions or require assistance, please feel free to contact us. Thank you for your understanding.

Hi, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you've experienced regarding the processing of your refund. We understand the importance of timely resolution and want to assure you that we are working diligently to address your concerns. Please note that refunds typically take up to 15 business days to process. As it has only been three days since your request was initiated, we kindly ask for your patience and understanding during this time. Rest assured, we are committed to resolving this matter promptly and ensuring that your refund is processed as soon as possible. If you have any further questions or concerns, please don't hesitate to reach out to us directly. We value your feedback and are here to assist you every step of the way. Thank you for your understanding. Best regards,