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SOLETRADER OUTLETReviews

: 17,482Excellent

4.73

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certified since: 28/01/2016
updated on: 24/06/2022
SOLETRADER OUTLET is checked and certified according to the Trusted Shops quality criteria
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certified since: 28/01/2016
updated on: 24/06/2022
SOLETRADER OUTLET is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At SOLETRADER OUTLET, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for SOLETRADER OUTLET

1,257 verified reviews in the last 12 months

17,482 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


6 months ago
I ordered 2 timberland pro boots at my regular size they came up very big the two members who served me were very friendly and helpful I came back the next day to return them for a refund which was done in a friendly a polite way I reordered one size down on line, returned and collected them tried both on one pair felt tight so I kept one paired and requested a refund which again was done in a friendly an obliging way the refunds were returned in to my account fairly quick so very happy with the service a special mention to the young girl who requested both refunds I don’t know her name she was very helpful and quick at what she done, this was in contrast to timberland themselves who were totally useless did not respond to my email regarding sizes until I filed a complaint on their survey and then answered with totally irrelevant information about refunds which had nothing to do with my original email 10 marks sole trader 0 marks Timberland
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the most relevant critical review


8 months ago
This is about the customer service. When you buy online you are taking the risk .Now ,is the online retail to make you feel confident and take that risk.i had to return the item unfortunately and the retail made me pay for the return and also when I asked the refund they charged me the delivery as well (delivery not refunded) .Now honestly speaking!! Do you thinkni will buy again from your? I doubt.and please do not baling All the big online retail shops where the most people are buying from.when it come to return something they do not argue.this make the customer to go and buy again there because of the customer service. They may loose £3 for the delivery but on the next shopping they will get £100 .Good Luck!! So disappointed.
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Reviews for SOLETRADER OUTLET

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 Verified review
24 days ago
We saw the shoes in Cheshire Oaks, but didnt buy as had some other shoes ordered form another company, these were not as expected so went back to to Cheshire Oaks who had sold out of my size, so ordered on line. Parcel arrived quicklybut oh no, box said size 43,9, as ordered but contained size 12s. Rang other stores who told us they had same issues and no size 9 except Castleford store who had 1 pair a very friendly manageress agreed to hold them for us. We then travelled 101 miles to buy themfor my sons prom. Lovely staff but what a chore.
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 Verified review
1 month ago
There's were only 2 variations of Kicker so not much to choose from. However, one of the 2 was the one we wanted. The price point was also affordable. They were delivered when expected and had communication with the delivery driver prior to delivery. Thank you for good service. No real problems at all.
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 Verified review
1 month ago
Very efficient service on first delivery. Shoes too big so ordered a smaller pair which arrived almost by return! Easy returns admin but would like to have had free returns and I think that’s what could be done better. The shoes are good quality, fit well and are a pretty colour.
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 Verified review
7 days ago
Good choices but the trainers I ordered wasn't black although the description said metallic black which I hadn't noticed but they were grey so I returned them to the store and staff were extremely helpful and sorted my refund very quickly. would use them again.
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 Verified review
8 days ago
Great products at very affordable prices. Website is easy to navigate and delivery was extremely quick. Communication was good and accurate. Will definitely buy more from them. I found exactly what I had been looking for.
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 Verified review
12 days ago
I love it! This pair is so much more comfortable as compared to the Cat Reactor! Thank you for a pleasant online shopping experience!
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 Verified review
1 month ago
1st time in your shop and we had a fantastic experience. Our shop assistant was very knowledge and extremely helpful
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 Verified review
1 month ago
Lovely customer service! They were really quick to find the shoes in my size. A nice and smiley gentleman served me.
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 Verified review
18 days ago
I turned up at closing time due to been at work but they were still helpful even though they should be closed
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 Verified review
21 days ago
Couldn't see an assistant free but there were 3 talking by the till. Assistant was polite and courteous
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 Verified review
1 month ago
Ordered one day and to my surprise the trainers were with me the very next day. Good product and price.
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 Verified review
Yesterday
Found it easy to order and quick on delivery there isn't really anythink you could do better spot on
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Answer by SOLETRADER OUTLET
7 hours ago
Hello, thank you for your great review! We are pleased to hear that you are happy with our service. Kind regards. SOLETRADER
 Verified review
Yesterday
Reasonable prices and a large selection. (Purchased 2 pairs of Toms). Delivered on time.
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 Verified review
14 days ago
Staff very helpful and so pleasant. Sop well presented and tidy. Would shop there again.
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 Verified review
8 days ago
Order two pairs of saddles. Was kept updated Very pleased with the service provided
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 Verified review
7 days ago 
I liked that there was shoes for wide fit.👍🏻 And the staff were very happy to help
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 Verified review
1 month ago
These shoes are beautiful. Quick delivery. Excellent. Definitely shop here again.
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 Verified review
14 days ago
Excellent service from staff however not all stock was available to purchase
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 Verified review
14 days ago
Order arrived after the bank holiday no concerns delivery fine very pleased
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 Verified review
4 days ago
Great ranges of shoes at great prices. Staff were really nice and helpful.
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