SOLETRADER OUTLET- Logo - reviews

SOLETRADER OUTLET
Reviews:

1,507 reviews in the last 12 months20,079 total reviews  

4.66
Excellent

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Top positive review

12 Nov 2023
 Verified review
Liked that the site was able to determine automatically that I was in the USA and adjusted prices, shipping details, etc., for USA. Great prices. I also liked the ability to select Express Delivery to the USA for such a reasonable cost ($3 USD). Transaction was seamless, product was quickly readied for transit, and delivered within three days and one hour of order (ordered online 20231105 @ 1627 local time and was delivered to my door on 20231108 @ 1715 local time) - faster than many Amazon deliveries - and this was from across the pond, across the USA (Los Angeles, CA area), through customs and to my door in less than three days and one hour! Product was found to be exactly as ordered! With performance and prices like this (especially including the great Express Delivery price and speed), I will definitely be a repeat customer (this was my first purchase from Sole Trader Outlet) and will be one of the places I shop for my upcoming Christmas gift purchases! Still can't believe the shipment made it to me faster than an Amazon order I put in the same day on a different item!

Top negative review

13 Dec 2023
 Verified review
I popped into the Ashford store and spotted a pair of Simon Carter Byrd 2 Chukka blue shoes which I really liked. They didn't have the shoes in stock but were able to order them to my home address which I did so. I left the store after purchasing the shoes and soon received an email with my invoice. However, the invoice presented a black version of the shoes so I popped back in to discuss with the staff member that the wrong shoes had been ordered. The staff member was apologetic and realised their mistake. I asked if this order could be amended and changed to the blue version which I originally purchased or get a refund and reorder the correct ones. However, I was then informed that they would not be able to carry out this request in store and that I needed to contact the web based team to correct the order or to obtain a refund, as it was a web based purchase. Even though I ordered in store. I left the store and came back as I was unsatisfied with the service presented. I was then informed by another member or the team that the shoes are actually listed black but look blue and that the invoice is correct and will be blue on arrival. I said that there are two colour options on the website being blue or black and they corrected me and said that the ones ordered will be blue on arrival. I received the shoes in the post and found the shoes to actually be black and then had to raise a return via the website. I chatted to the web chat which was really helpful and arranged a collection of the wrong shoes. However, I was unable to exchange the shoes for the blue version as they were now out of stock and had to then request a refund instead of an exchange. I found the service to be quite poor from a system point of view but also how the situation got treated. I believe a system should be put in place that when "web based" purchased has been carried out in store. A review of the order can be carried out by the customer, as they can double check the order being made to make sure the correct items are being ordered. If a purchase has been made within store, provide the option to be able to alter the order or give a refund to rectify the error, or at least show willing to correct an error rather than dismissing all errors onto the customer to resolve themselves by the website. Also, be honest to your customers. I feel that I was purposely misinformed about the colour of the shoes to remove me from the store as that was the easier option.
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Reviews for SOLETRADER OUTLET

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3 days ago
 Verified review
Both members of staff who were in on Friday 15th March are lovely. Very helpful and nice to chat to. I returned wellie boots snd collected new ones they were brilliant. Please tell them both.
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4 Mar 2024
 Verified review
Great range of products at great prices, quick delivery, and various options to pay Have purchased a few items and never been disappointed, would definitely recommend,
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25 Feb 2024
 Verified review

Check here first!

Lots of great styles at significant discount over regular stores. I always check here before I buy any footwear, particularly trainers.
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5 days ago
 Verified review

Excellent

Just excellent. Boots arrived the next day. Perfect and half the price. brought from them before and never disappointed.
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28 Feb 2024
 Verified review
Ordered Wednesday late afternoon arrived Friday lunchtime . Excellent boots well packaged . Brilliant seller
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Answer by SOLETRADER OUTLET
29 Feb 2024
Hello, thank you for your 5 star review! We are so glad to hear that you enjoy shopping with us. Kind regards, SOLETRADER
2 Mar 2024
 Verified review
The package arrived quickly Exactly what i want The size is good also I really recommend on this place
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3 days ago
 Verified review
From the time of ordering everything was straight forward, great price, great delivery.
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2 days ago
 Verified review
Accurate description, good fit and well packaged and delivered within time indicated
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27 Feb 2024
 Verified review
Was the best bargain online, quick delivery, very happy with my order, thank you
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Answer by SOLETRADER OUTLET
29 Feb 2024
Hello, thank your for your review. We are very glad to hear that you are happy with your order. Kind regards, SOLETRADER
5 Mar 2024
 Verified review
It was easy to order and we received the items in just a few days. Very quick.
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4 Mar 2024
 Verified review
Was a prompt pickup. I liked that I was kept informed of delivery to shop.
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5 days ago
 Verified review

All good!

Can’t fault the whole experience. Perfect condition and swift delivery
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29 Feb 2024
 Verified review

Always worth a look

Great prices and very fast delivery. An easy, enjoyable experience.
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26 Feb 2024
 Verified review
You get what was promised, asy and arrived on time, great service.
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26 Feb 2024
 Verified review

Dune Shoes

Good price Good service Fast delivery Will definitely use again.
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22 Feb 2024
 Verified review
Paid for next day delivery but didn't arrive till 3 days later
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Answer by SOLETRADER OUTLET
23 Feb 2024
Hello, we are very sorry that the delivery was late. We can confirm that a refund has been issued for the delivery charge paid. Kind regards, SOLETRADER
21 Feb 2024
 Verified review

Efficiency

Quick and easy, great price would definitely shop here again. 👍
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Answer by SOLETRADER OUTLET
23 Feb 2024
Hello, thank you for your review. We are so glad that you enjoy shopping with us! Kind regards, SOLETRADER
3 days ago
 Verified review
The product was exactly as described and quality was good too.
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22 Feb 2024
 Verified review
Super fast delivery and received exactly what I was expecting.
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Answer by SOLETRADER OUTLET
23 Feb 2024
Hello, thank you for leaving us a 5 star review! Kind regards, SOLETRADER
MW
mark w.
St. Ives
24 Feb 2024
 Verified review
quick service, easy to use page, great options and promotions
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