SOLETRADER OUTLET- Logo - reviews

SOLETRADER OUTLET
Reviews:

1,493 reviews in the last 12 months20,098 total reviews  

4.66
Excellent

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Top positive review

12 Nov 2023
 Verified review
Liked that the site was able to determine automatically that I was in the USA and adjusted prices, shipping details, etc., for USA. Great prices. I also liked the ability to select Express Delivery to the USA for such a reasonable cost ($3 USD). Transaction was seamless, product was quickly readied for transit, and delivered within three days and one hour of order (ordered online 20231105 @ 1627 local time and was delivered to my door on 20231108 @ 1715 local time) - faster than many Amazon deliveries - and this was from across the pond, across the USA (Los Angeles, CA area), through customs and to my door in less than three days and one hour! Product was found to be exactly as ordered! With performance and prices like this (especially including the great Express Delivery price and speed), I will definitely be a repeat customer (this was my first purchase from Sole Trader Outlet) and will be one of the places I shop for my upcoming Christmas gift purchases! Still can't believe the shipment made it to me faster than an Amazon order I put in the same day on a different item!

Top negative review

13 Dec 2023
 Verified review
I popped into the Ashford store and spotted a pair of Simon Carter Byrd 2 Chukka blue shoes which I really liked. They didn't have the shoes in stock but were able to order them to my home address which I did so. I left the store after purchasing the shoes and soon received an email with my invoice. However, the invoice presented a black version of the shoes so I popped back in to discuss with the staff member that the wrong shoes had been ordered. The staff member was apologetic and realised their mistake. I asked if this order could be amended and changed to the blue version which I originally purchased or get a refund and reorder the correct ones. However, I was then informed that they would not be able to carry out this request in store and that I needed to contact the web based team to correct the order or to obtain a refund, as it was a web based purchase. Even though I ordered in store. I left the store and came back as I was unsatisfied with the service presented. I was then informed by another member or the team that the shoes are actually listed black but look blue and that the invoice is correct and will be blue on arrival. I said that there are two colour options on the website being blue or black and they corrected me and said that the ones ordered will be blue on arrival. I received the shoes in the post and found the shoes to actually be black and then had to raise a return via the website. I chatted to the web chat which was really helpful and arranged a collection of the wrong shoes. However, I was unable to exchange the shoes for the blue version as they were now out of stock and had to then request a refund instead of an exchange. I found the service to be quite poor from a system point of view but also how the situation got treated. I believe a system should be put in place that when "web based" purchased has been carried out in store. A review of the order can be carried out by the customer, as they can double check the order being made to make sure the correct items are being ordered. If a purchase has been made within store, provide the option to be able to alter the order or give a refund to rectify the error, or at least show willing to correct an error rather than dismissing all errors onto the customer to resolve themselves by the website. Also, be honest to your customers. I feel that I was purposely misinformed about the colour of the shoes to remove me from the store as that was the easier option.
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Reviews for SOLETRADER OUTLET

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29 Feb 2024
 Verified review
Link for return via Royal Mail didn’t work despite trying several times. There was no phone number to contact anybody. Eventually managed to access the returns page via the website more by chance anything else.
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8 Feb 2024
 Verified review
Website isn’t kept up to date. It let me order something which they didn’t have in stock then they cancelled it the next day and refunded. Waste of my time.
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20 Feb 2024
 Verified review
I have informed you to cancel the order and you’ve sent to return the item as well I have to paid That’s absolutely shameful
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7 Feb 2024
 Verified review

Dissapointed…

I ordered shoes size 6, I received size 7... how is that possible?
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4 Jan 2024
 Verified review
To much to do at check out. Can’t see the address at check out. Email confirmation is poor Keeps on asking to create account
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2 Jan 2024
 Verified review
Parcel arrived smashed to pieces. Contacted the company providing images and no response.
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7 Jan 2024
 Verified review
Poor customer service at pick up shop
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26 Jan 2024
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14 Jan 2024
 Verified review
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2 Dec 2023
 Verified review

Wrong opening times & broken boots

The shop's opening hours were incorrectly listed online and so ehrn I went to collect they were closed and at first refused to open even though it was only to pass me a delivery and the staff were there. Then the boots themselves broke as soon as I tried thrm on and will have to go back.
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15 Dec 2023
 Verified review

Order cancelled

Ordered boots that were a good price. I received an email for my order. My order was then refunded to my account days later but I never received any email to say they could not fulfil my order and were going to refund.
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18 Nov 2023
 Verified review
It was advertised that we could have 10% off on the McArthur Glen website at Sole trader. Inside the store we were told this didn't apply today! We asked whether some boots were leather, Jeep. My son wanted them. We were told they were leather, when in fact getting home we have checked on the website and they are not leather.
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23 May 2023
 Verified review

Poor packaging and returns

I ordered 5 pairs of shoes to try, and they all came in separate packages. As you have to pay to return unwanted items, this means that you have to pay per item, or try to fit them in one bag, which didn't work. The shoes and speed of delivery were good. I kept two pairs, but returning the 3 that didn't fit was not easy.
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8 May 2023
 Verified review
I didn't receive my order. A few days after making it I was sent an email saying the order couldn't be fulfilled and that it would be refunded. The refund was quick but it was frustrating nevertheless
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1 Sept 2023
 Verified review

Inaccurate description meant return

Inaccurate description meant I returned item, incurring costs. Disappointed and out of pocket 😕
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23 Sept 2023
 Verified review
Ordered and paid for a pair of Cartago sandals for holiday but they cancelled order
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12 Sept 2023
 Verified review
Had to pay additional 35 euro.
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Answer by SOLETRADER OUTLET
19 Sept 2023
Hello, thank you for your review. We do advise all customer's in the EU to order from our EU website where taxes are all included in the cost. Kind regards. SOLETRADER