I tried to cancel this order within 3 minutes of placing it, as I hadn't expected it to take the payment straight away without even checking my order, or where the payment came from, and the delivery address. this was not even responded to.
and having checked I found that the items I ordered I could of got at half the cost, and in fact we did order these items and got them the following day from another supplier, be very carful ordering from this site.
The face cleanser I ordered had obviously leaked. The bottle was only 2 thirds full and the packaging was soaked. Even the Evri courier had said it had run everywhere. Not happy, poor delivery. Why send a bottle that’s not properly sealed!! I’ve paid for the full product.
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Answer by myshop.co.uk
10 Sept 2024
Thanks for your feedback. We’re sincerely sorry to hear about the condition your order arrived in. We do our best to ensure our products are packed securely for transit, however, on this occasion, it seems to have been handled roughly on its journey. We will be reinforcing our packing efforts of this product to prevent this from happening in the future. We have messaged you privately to resolve this matter.
Best wishes,
myShop Customer Support
27 Sept 2024
Verified review
WASTE OF TIME
NOT GOOD. THE ITEM I ORDERED WAS NOT WHAT WAS DELIVERED. THEY TRIED TO TELL ME THIS IS THE NEW VERSION - ABSOLUTELY NOT
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Answer by myshop.co.uk
30 Sept 2024
Thanks for the feedback. We’re truly sorry for any disappointment. The branding has indeed been updated, and it’s never our aim to mislead our customers. If an error on our part is identified, we always take responsibility and work to resolve the matter. We've updated our listing to prevent any confusion, and issued you a partial refund when you initially contacted us.
Best wishes,
myShop Customer Support
4 Sept 2024
Verified review
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Answer by myshop.co.uk
5 Sept 2024
Thanks for your review. We're sorry to see you didn't enjoy your shopping experience. We have messaged you privately to resolve this matter.
Best wishes,
myShop Customer Support
24 Aug 2024
Verified review
It’s the only place I can source Henry Goode Liquorice , I live in the south of Ireland and you don’t deliver there , but then it is not big problem as I have a relation in Northern Ireland and I get it posted there.