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Top positive review
26 Feb 2024
Verified review
Louis Moto's prices are competitive, and its telephone customer services advisers are helpful. its good service is let down by its choice of courier in the UK whose accounting team and local depot fall short of being totally useless! I had to pay VAT and other import duties, which Louis Moto repaid to me with a couple of days of me send it the relevant receipts. Parcelforce, then retained my order on the basis of me not having paid the necessary fees despite me having legitimate Parcelforce receipts proving that all import duties and VAT had been paid. It took several weeks, daily telephone calls and many formal complaints to Parcelforce before my order was released to me. Parcelforce tarnished my customer experience with Louis Moto but despite Parcelforce's negative impact on Louis Moto's brand with me I will continue to order from Louis Moto, but I will not be making any 'mega orders' if Parcelforce remains its UK courier.
The boots were never delivered
Parcelforce haven't sent me any letters and are refuse to email me a copy of the alleged letter etc, however I have sent you a photo of the parcel/sticker detailing the charges which is all that I have but you have failed to transfer the money by PayPal.
Nice & easy, very straightforward, great selection. Plenty of information & updates as & when needed from start to finish.
I'm in the UK, no import fees to pay, so door to door delivery.
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28 Mar 2024
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SNikolov
Excellent service to go with the great range of products on great price. Delivery was spot on,and the packing was good. I always buy something from their online store.Highly recommended.
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23 Mar 2024
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Great all round service
The fact that all taxes are included is good and prices and correspondence is good too. Shipping prices are sensible and delivery is quick. There’s nothing not to like.
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28 Mar 2024
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Could not fault.
Could not fault the service . Kept well informed and packaging was superb. Have not used the Droid helmet yet but have tried on. Brilliant fit . Yet comfortable.
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23 Mar 2024
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Yet again louis has given great service and value it was nice to see that my stuff had come from the shop in hamburg which I have been to great shop
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28 Mar 2024
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Hassle free experience
Good communications, order arrived well packaged and in reasonable time.Duties and charges (incorrectly charged by HMRC!) were refunded promptly.
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17 Mar 2024
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Product as described at great price with very fast delivery, will no doubt be using Louis again in the future and will recommend to friends
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28 Mar 2024
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Really good communication and quick refund of UK customs charges. Very pleased with the Klim waterproofs, fantastic quality 👌
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9 Apr 2024
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Customs charges refunded
My order was held up with a customs charge, Louis Moto provided a refund of all the charges within a couple of days. Thanks !
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16 Apr 2024
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My new up/down Puig Windshield was very well packed , Luis Moto price the items very fairly overall a very good service !
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7 Apr 2024
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Easy to order delivered in good time, packages well and products were not damaged and were what I needed. All is good
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21 Mar 2024
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.....GOOD SERVICE AND PRODUCT.....
Very pleased with my item thank you 😊......Good service and product from this company👌.....also quick delivery 👍✨️
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15 Apr 2024
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Excellent service all round
Excellent service. Goods were much better value than buying here in the UK.
Will certainly use again.
Thank you
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Imported Reviews
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