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Top positive review
26 Feb 2024
Verified review
Louis Moto's prices are competitive, and its telephone customer services advisers are helpful. its good service is let down by its choice of courier in the UK whose accounting team and local depot fall short of being totally useless! I had to pay VAT and other import duties, which Louis Moto repaid to me with a couple of days of me send it the relevant receipts. Parcelforce, then retained my order on the basis of me not having paid the necessary fees despite me having legitimate Parcelforce receipts proving that all import duties and VAT had been paid. It took several weeks, daily telephone calls and many formal complaints to Parcelforce before my order was released to me. Parcelforce tarnished my customer experience with Louis Moto but despite Parcelforce's negative impact on Louis Moto's brand with me I will continue to order from Louis Moto, but I will not be making any 'mega orders' if Parcelforce remains its UK courier.
The boots were never delivered
Parcelforce haven't sent me any letters and are refuse to email me a copy of the alleged letter etc, however I have sent you a photo of the parcel/sticker detailing the charges which is all that I have but you have failed to transfer the money by PayPal.
Items were fine and as described but there is nothing that mentions the £90 import duties we had to add on to the cost of the product.
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Answer by louis-moto.co.uk
3 May 2024
Thanks for your opinion .
We do not have this information in advance because this does not happen with all deliveries.
Please send us proof of payment for refund.
7 May 2024
Verified review
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1 Apr 2024
Verified review
Just a great seller!!!
After all the bad reviews left on trustpilot placed during the Brexit exit period where 90% of international shipments to UK were simply delayed and lost, decided to share my own experience with this seller. So. overall, seller as seller, you buy, they send you stuff, but most surprised I was, that I received my parcel from Germany to UK on second working day (ordered Friday, received Monday) where I actually expected weeks! Will buy again! Definitely a good seller! :) Thanks
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