louis-moto.co.ukReviews:
867 reviews in the last 12 months6,398 total reviews
Excellent
Top positive review
26 Feb 2024
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Louis Moto's prices are competitive, and its telephone customer services advisers are helpful. its good service is let down by its choice of courier in the UK whose accounting team and local depot fall short of being totally useless! I had to pay VAT and other import duties, which Louis Moto repaid to me with a couple of days of me send it the relevant receipts. Parcelforce, then retained my order on the basis of me not having paid the necessary fees despite me having legitimate Parcelforce receipts proving that all import duties and VAT had been paid. It took several weeks, daily telephone calls and many formal complaints to Parcelforce before my order was released to me. Parcelforce tarnished my customer experience with Louis Moto but despite Parcelforce's negative impact on Louis Moto's brand with me I will continue to order from Louis Moto, but I will not be making any 'mega orders' if Parcelforce remains its UK courier.
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Top negative review
23 Oct 2023
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The boots were never delivered
Parcelforce haven't sent me any letters and are refuse to email me a copy of the alleged letter etc, however I have sent you a photo of the parcel/sticker detailing the charges which is all that I have but you have failed to transfer the money by PayPal.
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Reviews for louis-moto.co.uk
12 Apr 2024
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Quick simple to use website
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12 Apr 2024
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14 Mar 2024
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Good prices and stock, allow for customs charges to UK.
Good stock held and good priced, because I couldn't find the specific mounting plate in stock anywhere else. Delivery took 2 weeks to the UK but I had to pay just over £100 in customs charges before it was released to me in the UK.
I wasn't aware of this since I don't order stuff often and not really Louis motorrad's fault, although a warning of customs charges and rough estimate of costs would have been nice. For me I had to pay an extra 25% of the purchase price on customs charges so any money I saved on this site didn't matter anymore.
Products all as described, Givi topbox all mounted to the bike with no issues.
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4 Mar 2024
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Confusing policy for customs charges
Confusing policy regarding the refund of customs charges: sometimes Louis pays for them, sometimes they ask the customer to pay for them and then refund the customer. However, it's not clear which case applies when and it's not clear how long they will take to process the refund to the customer, if they ask the customer to pay.
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1 Apr 2024
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First Class Transaction
Well packaged, as described item. Communication excellent. Needs more precise delivery information. First class transaction. Thanks.
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16 Mar 2024
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Website easy to use good choice delivered as arranged.
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28 Mar 2024
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You didn't explain that I would have to pay an extra £65 for customs to Royal mail you need to make it more clear so people can make a decision very pleased with jacket
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Answer by louis-moto.co.uk
2 Apr 2024
Thank you for your review.
Basically, you only have to pay the customs fees for the release of the parcel, we will then process a compensation for these fees for the customers concerned.
We will contact you directly to clarify this matter.
Greetings from Hamburg - Your Detlev Louis Team
26 Feb 2024
Verified review
Great Service Let Down by Its UK Courier
Louis Moto's prices are competitive, and its telephone customer services advisers are helpful. its good service is let down by its choice of courier in the UK whose accounting team and local depot fall short of being totally useless! I had to pay VAT and other import duties, which Louis Moto repaid to me with a couple of days of me send it the relevant receipts. Parcelforce, then retained my order on the basis of me not having paid the necessary fees despite me having legitimate Parcelforce receipts proving that all import duties and VAT had been paid. It took several weeks, daily telephone calls and many formal complaints to Parcelforce before my order was released to me. Parcelforce tarnished my customer experience with Louis Moto but despite Parcelforce's negative impact on Louis Moto's brand with me I will continue to order from Louis Moto, but I will not be making any 'mega orders' if Parcelforce remains its UK courier.
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26 Feb 2024
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Had some issues with delivery but it was more down to DHL than Louis. Screen was great and the best price I managed to find at the time. The packaging however wasn't great as it wasn't sealed and the edges of the screen protruded at the sides of box. Screen was unaffected by this though. Communication was excellent however so overall I'm happy with purchase and service
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15 Feb 2024
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Very good communication from the Team. Delivery timelines were longer than I had hoped however this is a BREXIT issue. All import taxes were quickly refunded to me. I would use this company again.
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23 Feb 2024
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Still waiting arrival of the order 10 days after purchase, held in customs without being informed, waiting for customs charge refund as well. It depends on how long this will take to see if I buy from Louis again
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6 Feb 2024
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The panniers came very quickly thank you. But the carrying rack is still to come.
It would have been better if they all came together!
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Answer by louis-moto.co.uk
6 Feb 2024
Thank you for your review.
The saddlebag holders have to be delivered later, but the parts will probably not take longer than two to three weeks to arrive.
Logistically, it has proven to be a good idea to dispatch products that are already in stock.
We would like to apologise for the delay with the backlog.
Greetings from Hamburg - Your Detlev Louis Team
28 Feb 2024
Verified review
Why I still need to pay for custom fee is not included?
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Answer by louis-moto.co.uk
28 Feb 2024
Thank you for your review.
Unfortunately, in our order processing for the UK, it is often unavoidable that our customers pay the customs charges for the release of the parcel. If you provide us with proof of payment, we would arrange for the appropriate compensation.
We would like to apologise for the extra work involved.
Greetings from Hamburg - Your Detlev Louis Team
20 Jan 2024
Verified review
Ordered a Nolan B602R intercom.
Louis were very prompt with their acknowledgement of thr order and were quick to get it collected by their courier.
I had to pay £57.00 duty before Parcelforce would release the package.
So what I thought was an excellent price, turned out not to be so!
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16 Jan 2024
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Good customer service, including the management of customs repayment (I’m in the UK). Also quick to respond on a couple of quality issues I raised
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27 Jan 2024
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17 Jan 2024
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I ordered the goods & you delivered them
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2 Dec 2023
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UK Customers beware of import duties.
Service from Louis-Moto has been perfect and my goods arrived safely today.
I knock off a star because the Web address is www.louis-moto.co.uk and I specifically noted this point when ordering, however, Louis-Moto is in fact in Germany and this has resulted in me paying VAT both in Germany and in UK equalling an extra £46.23 plus a Clearance fee of £12.00. When you assume you are dealing with a company within UK an extra £58.23 becomes uncompetitive. i now understand the double taxation only applies on good valued in excess of £135 so not all purchases would be affected but UK customers should take such costs into account. I accept I should have been more careful but I do feel the .CO.UK web address gives customers a bum steer.
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15 Sept 2023
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I am a UK 11 EU45 is far too small…
I am a UK 11 but the boots that arrived were EU45 and were very tight. I could not get them on.I tried to fill out the DHL return form but it wouldn’t allow me to. I phoned you and got no advice that worked. I cannot return them and have had to give them away to someone with size 10 feet. May I suggest you make it clear that sizes are small and that customers should order 1 size bigger. I would probably be comfortable in a 46 or even 47. Your shop though was very efficient and the boots arrived on time with full invoice, tax, customs paid etc. However I did not expect to pay over £70!
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9 Nov 2023
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Range and price of products poor delivery
Range and price of products.
However the down side is the shipping to the UK. Item was shipped by DHL and a tracking number was given. I was able to track it to the local depot then it said "Delivery not possible." No explanation why it could not be delivered or where it was.
It was impossible to contact DHL and I mean IMPOSSIBLE.
After contacting Louis Moto it turns out the parcel had been handed over to Parcelforce. Moto did sort it out but it would make me wary of using them again
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