louis-moto.co.ukReviews:
914 reviews in the last 12 months6,445 total reviews
Excellent
Top positive review
26 Feb 2024
Verified review
Louis Moto's prices are competitive, and its telephone customer services advisers are helpful. its good service is let down by its choice of courier in the UK whose accounting team and local depot fall short of being totally useless! I had to pay VAT and other import duties, which Louis Moto repaid to me with a couple of days of me send it the relevant receipts. Parcelforce, then retained my order on the basis of me not having paid the necessary fees despite me having legitimate Parcelforce receipts proving that all import duties and VAT had been paid. It took several weeks, daily telephone calls and many formal complaints to Parcelforce before my order was released to me. Parcelforce tarnished my customer experience with Louis Moto but despite Parcelforce's negative impact on Louis Moto's brand with me I will continue to order from Louis Moto, but I will not be making any 'mega orders' if Parcelforce remains its UK courier.
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Top negative review
23 Oct 2023
Verified review
The boots were never delivered
Parcelforce haven't sent me any letters and are refuse to email me a copy of the alleged letter etc, however I have sent you a photo of the parcel/sticker detailing the charges which is all that I have but you have failed to transfer the money by PayPal.
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Reviews for louis-moto.co.uk
11 Jul 2023
Verified review
I haven't received my order after 2 weeks and on top of this I got an invoice from the customs in the UK. Nothing was communicated to me that it was stuck there
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Answer by louis-moto.co.uk
13 Jul 2023
Thanks for your opinion .
Sorry for the inconvenience .
We will do contact you by email.
30 Oct 2023
Verified review
Not very happy. Rear mini indicators were not supplied with the longer bolts as shown or the cable covering. Front came with all correct parts.
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Answer by louis-moto.co.uk
30 Oct 2023
Thank you for your review.
Unfortunately, we cannot finally understand the comments regarding the product details that make you unhappy.
We will contact you directly and we are sure that we will find a suitable solution.
Greetings from Hamburg - Your Detlev Louis Team
7 Oct 2023
Verified review
I have still not received the goods as yet. They were delayed in UK custom for a week. Hopefully the helmet will arrive soon
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Answer by louis-moto.co.uk
9 Oct 2023
Thank you for your review.
Your package is currently in delivery. You should receive the package in the next few days.
20 Oct 2023
Verified review
The whole experience was a total disaster, all in all I wasn't able to use the helmet I bought for 10 weeks after ordering it
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Answer by louis-moto.co.uk
20 Oct 2023
Thank you for your Trusted Shops rating.
We very much regret the delivery of the helmet which is not in perfect condition.
In this case, the required spare part unfortunately had to be delivered later, which could not be organised any faster.
Regarding the long waiting time, we had already arranged a compensation for you, and the spare part in question has recently arrived.
The helmet could have been used even without the part in question.
Greetings from Hamburg - Your Detlev Louis Team
15 Jun 2023
Verified review
Got charged £129.00 import duties
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25 Sept 2023
Verified review
I have not yet recieved my parcel,look on dhl website and its going through uk customs on 19/09/23 and no updates since then?
Updates frequently would be good
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Answer by louis-moto.co.uk
25 Sept 2023
Thank you for your rating.
You will certainly receive a letter shortly regarding the customs clearance of the parcel.
In that case, we would ask you to lay out the customs charges. Afterwards, please send us the proof of payment via e-mail and we will immediately arrange the settlement with the means of payment you originally used.
We would like to apologise for the additional waiting time and the extra effort.
Regards from Hamburg - Your Detlev Louis Team
24 Aug 2023
Verified review
Never received items despite DHL stating they were.
No refund given.
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30 Dec 2023
Verified review
Still waiting on delivery of item ordered on the 18th Dec.
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Answer by louis-moto.co.uk
5 Jan 2024
Thank you for your review.
We apologize for the delay in delivery.
According to DHL parcel tracking, the parcel has now been delivered to you as of 03.01.2024.
We hope you enjoy your order and send our regards!
Your Louis Team
21 Jul 2023
Verified review
The product was not as described and useless
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Answer by louis-moto.co.uk
21 Jul 2023
Thank you very much for your feedback. Please contact us by email: service@louis.de
13 Aug 2023
Verified review
Ordered one month ago and still waiting
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Answer by louis-moto.co.uk
15 Aug 2023
Thank you for your review.
We will contact you directly about your order in particular.
Kind regards,
your Louis Team
8 Dec 2023
Verified review
Still waiting for delivery -
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Answer by louis-moto.co.uk
11 Dec 2023
Dear Sir, Your shipment has been successfully delivered on Sat, 09.12.2023, 12:53. Greetings.
30 Jun 2023
Verified review
Slow on updates
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Answer by louis-moto.co.uk
3 Jul 2023
Dear Sir
Please excuse the long response time. We have forwarded your request and will deal with it as soon as possible.
Your Louis Team
11 Sept 2023
Verified review
Not received
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Answer by louis-moto.co.uk
12 Sept 2023
Dear Sir ,
Thank you for your message.
Your order arrived in the UK on the 5th already,
https://www.dhl.de/de/privatkunden/pakete-empfangen/verfolgen.html?piececode=CA037379343DE
https://www.parcelforce.com/track-trace?trackNumber=CA037379343DE
The british post are slow.
Wecount on your understanding and thank you for your trust.
If you have any further questions, please do not hesitate to contact us via e-mail or under the telephone number you find below.
Thank you in advance.
Best regards
Besma Loucif / Servicecenter
Detlev Louis
Motorrad-Vertriebsgesellschaft mbH
Rungedamm 35
21035 Hamburg
Managing Directors: Nico Frey, Joachim Grube-Nagel
Register court: AG Hamburg HRB 134260
---------------------------------------------
From: williamparrott17@hotmail.co.uk
To: williamparrott17@hotmail.co.uk
Subject: Channel review (louis-moto.co.uk)
Date: 11.09.2023
williamparrott17@hotmail.co.uk
williamparrott17@hotmail.co.uk
Seller rating
1
Not received
Not received
Current comment from williamparrott17@hotmail.co.uk, 11/09/2023 11:04
Review details
Created at
11/09/2023 11:04
Edited at
Channel
louis-moto.co.uk
Reference
0204214-093464
Transaction date
11/09/2023 11:04
Event
14 Sept 2023
Verified review
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