louis-moto.co.uk

Reviews:

Thank you for your review. In accordance to the dhl-package-tracking, the Delivery-Process is still in motion - we will watch the delivery. If nothing concrete happens in this week, we will start a package-investigation together with DHL. We keep inform you. Update: We have seen that the goods have now been delivered to you as of 30.01.2024 and hope you enjoy your order. If, contrary to expectations, this is not the case, please do not hesitate to contact us (Kundenservice@louis.de), Thank you very much! Best regards. Your Louis Team

Thanks for your opinion . we apologise for the inconvenience caused by this information ,unfortunately it goes automatically .

Thank you very much for your feedback. Your concern has been forwarded and still is in progress. But it probably will not be possible to pay the custom charges for you. You would need to wait for the return, if you want a refund for the goods which you ordered. this approximately takes up to six weeks due to parcelforce. I am afraid.

Dear Mrs. Sorry that you received a customs bill. Please send us a photo or scan of the bill. With a photo of the bill with the detailed information about Customs Duty, Import VAT and clearance fee we can pass your case on to our accounting. We will then give you a full refund of the expenses to your credit card or PayPal account. Thank you in advance for your help. Your Louis Team

Thanks for your opinion We have forwarded your request on 13.07.23. You will receive the refund this week.

Thank you very much for your rating. We will gladly reimburse customs duties for your customers from the UK. If you had to pay customs duties for the release of the parcel, we only need proof of payment (you could provide this to us with appropriate instructions via email). We apologise for any inconvenience and extra work caused. Greetings from Hamburg - Your Detlev Louis Team

Thank you very much for the review. The product description and the accompanying illustrations convey more at first glance than you then get. There is a brief note in the description that could be clearer. We will pass this on to the colleague responsible and, if necessary, the product presentation will be optimised. Greetings from Hamburg - Your Detlev Louis Team

Dear sir , Thank you for your message. The parcel was shipped the next day, We have attempted to deliver your parcel and it has now been returned to our depot where it is being held securely. Our driver will have left a card explaining what to do next. ParcelForce has attempted to deliver it. https://www.parcelforce.com/track-trace?trackNumber=CA036633027DE 12/7/202312:40Gatwick DepotDelivery attempted If you have any further questions, please do not hesitate to contact us via e-mail or under the telephone number you find below. Thank you in advance. Best regards Besma Loucif / Servicecenter Detlev Louis Motorrad-Vertriebsgesellschaft mbH Rungedamm 35 21035 Hamburg Managing Directors: Nico Frey, Joachim Grube-Nagel Register court: AG Hamburg HRB 134260 --------------------------------------------- From: martin.lking@hotmail.com To: martin.lking@hotmail.com Subject: Channel review (louis-moto.co.uk) Date: 24.07.2023 MARTIN.LKING@HOTMAIL.COM MARTIN.LKING@HOTMAIL.COM Seller rating 1 I have paid and you have not delivered… I have paid and you have not delivered and tou won't refund till you receive the item back. I am out of pocket and tou ate relying on the same delivery company to.return to.you. send another or refund me. It feels like theft at the moment Current comment from MARTIN.LKING@HOTMAIL.COM, 24/07/2023 14:27 Review details Created at 24/07/2023 14:27 Edited at Channel louis-moto.co.uk Reference 0017196-841633 Transaction date 24/07/2023 14:25 Event

Thanks for your opinion . We are sorry for the delay, if you track the parcel number you will see that it is hanging at parcel force, we will send you an email with further information . wallan15tl@icloud.com wallan15tl@icloud.com Seller rating 1 No goods received & no tracking updates! Since placing my order almost 2 weeks ago, the goods have not been delivered and the tracking appears to provide no update since the goods were allegedly dispatched. So, I’m am currently unimpressed by the service thus far Current comment from wallan15tl@icloud.com, 20/04/2024 20:32 Review details Created at 20/04/2024 20:32 Edited at Channel louis-moto.co.uk Reference 9476061-783947 Transaction date 20/04/2024 20:26 Event

Hello, we are sorry that you received a customs bill. This should not happen and we apologize for this mistake. Please pay the customs bill to receive the goods and send us a photo or scan of the bill. With a photo of the bill with the detailed information about Customs Duty, Import VAT and clearance fee we can pass your case on to our accounting. We will then give you a full refund of the expenses to your credit card or PayPal account. Thank you in advance for your help. Warm Regards.

Thank you for your review. Delivery is made from Germany, usually directly from the main warehouse in Hamburg. A delivery time of around one week results from customs clearance, in your case it only took 5 days. The final price is calculated from the value of the goods with the postage costs directly in the shopping basket, which works quite well in our online shop. Only in the case of extra customs duties do our customers from Great Britain have to contact us once to settle them. Greetings from Hamburg - Your Detlev Louis Team

Thanks for your opinion . We are sorry, as you have seen in the past, we have always answered your mails . Unfortunately, your last email went to the wrong department and they did not send a respond.

Thank you for your review. Unfortunately, a crucial message did not go out to you during the processing. On 07.07.23, the customs fees that you laid out for the release of the package were refunded. We would like to apologise for the bumpy handling and inconvenience (normally things run more smoothly). Greetings from Hamburg - Your Detlev Louis Team

Thanks for your opinion . Sorry for the inconvenience . We will do contact you by email.