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Top positive review
13 Mar 2024
Verified review
Can not fault this company. Although we had problems with the delivery, the fault was solely with Royal Mail's delivery person, who obviously couldn't be bothered to walk a further 200 yards round the corner to post the package through my door, instead took a photo of a house door at another address as proof of delivery and we had to go back numerous times before some one was in, before i could accept my package.
When I spoke to someone at Dr Fox, they were very helpful and tried to sort it for me, but all Royal Mail told them was, that it had been delivered.
On the past 2 months. Past 2 occasions .
Been given substandard pill's .
Normally delivery in 3 days .. they came in 2 day's.. substandard pills ..
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Answer by Dr Fox Pharmacy
15 Jun 2023
Hello. Thank you for your review. We are very sorry to hear the latest tablets supplied did not work for you. All medicine supplied is genuine, UK licensed and approved, batch tested by quality controllers after manufacture, sourced through regulated supply chains, and posted from our registered UK pharmacy. Unwanted medicine can be exchanged for a different/preferred generic brand or a refund, as required. Patients with a generic brand preference can request this when ordering and a note will be added to their Dr Fox account for future orders. Best regards
11 Jul 2023
Verified review
Despite ordering and packing meeting the published shipping deadline, my order wasn't picked up when said to be ready, so this delayed attempted delivery by 24 hrs to a day I couldn't be at home and i then had to chase after it. Not very pleased about that. Otherwise ordering processes were fine.
I had a problem with a delivery. It took them far too long to admit that they were to blame. They sent me an item that I didn't ask for and then tried to insist that I pay for it and wasn't entitled to me money back. Completely unacceptable.
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Answer by Dr Fox Pharmacy
10 Aug 2023
Hello. Thank you for your review, we are very sorry to hear that you were not happy with our service. Your order (repeat) was placed on 25th July, despatched on the 26th July and delivered on the 27th. I have checked all our message points and unfortunately cannot find any correspondence from yourself. We will contact you directly to resolve any issue you have . Best regards
14 Jan 2024
Verified review
Reasonable Service
Nice website, good price.
Slow delivery even allowing for 1 day extra bank holiday in Scotland where pharmacy is based.
Apart from that a reasonable service.
Unfortunately i swotched to Dr Fox from a mainstream chemist, the same type of meds provided did not work?
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Answer by Dr Fox Pharmacy
29 Oct 2023
Hello, very sorry to hear you are not happy with your order. Please be assured that all our medicine is genuine, UK licensed and dispensed by our UK registered pharmacy. We will contact you directly to resolve this for you. Kind regards
5 Sept 2023
Verified review
The last order didn't work out for me so I'll be reverting back to the original product
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