Dr Fox PharmacyReviews:
4,791 reviews in the last 12 months48,578 total reviews
Excellent
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Most relevant positive review
13 Mar 2024
Verified review
Can not fault this company. Although we had problems with the delivery, the fault was solely with Royal Mail's delivery person, who obviously couldn't be bothered to walk a further 200 yards round the corner to post the package through my door, instead took a photo of a house door at another address as proof of delivery and we had to go back numerous times before some one was in, before i could accept my package.
When I spoke to someone at Dr Fox, they were very helpful and tried to sort it for me, but all Royal Mail told them was, that it had been delivered.
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Most relevant negative review
23 Mar 2024
Verified review
There was nothing wrong with the order, but I needed it urgently and ordered it on a Sunday. I paid for what initially appeared to be next day delivery. I accept that delivery is termed in working days, but I did not receive it until the following Thursday.
Having ordered several prescriptions from different companies in the past, this is the worst delivery service I have received.
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Reviews for Dr Fox Pharmacy
29 Jun 2024
Verified review
Good price but took too long to approve & dispatch goods
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Answer by Dr Fox Pharmacy
2 Jul 2024
Hello, sorry that you were unhappy with the speed of dispatch, order placed Friday evening, approved Saturday morning, sent Monday morning. Royal Mail do not collect from the pharmacy at weekends. Kind regards
14 Jun 2024
Verified review
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8 Jun 2024
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30 May 2024
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13 May 2024
Verified review
Annoying delivery process.
All deliveries come as “signed for” which means 2 weeks later my item is floating around with Royal Mail as I am always at work when try and deliver. Unfortunately despite being great value can’t recommend Dr Fox because you don’t actually get what you’ve paid for!
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Answer by Dr Fox Pharmacy
13 May 2024
Thank you for your review and very sorry you find the delivery process annoying. Signed-for delivery protects children and pets at addresses from potential harm. If you have neither you can request items are sent without requiring a signature. Items can also be posted to work addresses if preferable. Undelivered items are refunded or reposted whichever is preferred.
3 May 2024
Verified review
Probably won’t use again.
Unlike in a previous occasion we used Dr Fox this time we had to produce identity before receiving the Malarone. It seemed an unnecessary part of the order process and was cumbersome delaying the receipt of the medication. Probably won’t be using them again.
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Answer by Dr Fox Pharmacy
3 May 2024
Thank you for your review and very sorry for the inconvenience of the identity verification process - it is only required to be completed once. All online pharmacies will have some form of identity check procedure. Best regards
5 May 2024
Verified review
Quick delivery. Good product. More expensive to other pharmacie.
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1 Apr 2024
Verified review
Disappointing delivery times
I was disappointed in the delivery time. I placed the order on a Sunday and received the package on the following Wednesday. There’s other pharma services I’ve used which have had more efficient postage services.
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Answer by Dr Fox Pharmacy
2 Apr 2024
Thank you for your review and sorry you were not happy with the delivery time. The order was despatched on the Monday via Royal Mail Tracked 24 which aims to deliver next day, but on occasion can take longer.
12 Apr 2024
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23 Mar 2024
Verified review
There was nothing wrong with the order, but I needed it urgently and ordered it on a Sunday. I paid for what initially appeared to be next day delivery. I accept that delivery is termed in working days, but I did not receive it until the following Thursday.
Having ordered several prescriptions from different companies in the past, this is the worst delivery service I have received.
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Answer by Dr Fox Pharmacy
24 Mar 2024
Hello, the order number you have quoted was placed on 8th March, dispatched the same day and delivered the next day. Does your review perhaps relate to a different order?
SÓ
Stiofán Ó.
Belfast
9 Aug 2023
Verified review
I had a problem with a delivery. It took them far too long to admit that they were to blame. They sent me an item that I didn't ask for and then tried to insist that I pay for it and wasn't entitled to me money back. Completely unacceptable.
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Answer by Dr Fox Pharmacy
10 Aug 2023
Hello. Thank you for your review, we are very sorry to hear that you were not happy with our service. Your order (repeat) was placed on 25th July, despatched on the 26th July and delivered on the 27th. I have checked all our message points and unfortunately cannot find any correspondence from yourself. We will contact you directly to resolve any issue you have . Best regards
14 Jan 2024
Verified review
Reasonable Service
Nice website, good price.
Slow delivery even allowing for 1 day extra bank holiday in Scotland where pharmacy is based.
Apart from that a reasonable service.
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PH
Peter H.
Canterbury
29 Oct 2023
Verified review
Daily Meds
Unfortunately i swotched to Dr Fox from a mainstream chemist, the same type of meds provided did not work?
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Answer by Dr Fox Pharmacy
29 Oct 2023
Hello, very sorry to hear you are not happy with your order. Please be assured that all our medicine is genuine, UK licensed and dispensed by our UK registered pharmacy. We will contact you directly to resolve this for you. Kind regards
5 Sept 2023
Verified review
The last order didn't work out for me so I'll be reverting back to the original product
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14 Dec 2023
Verified review
I placed order. It was approved, later got emailed, cancelled. I think shortages.
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30 Sept 2023
Verified review
2 maybe 3 tablets out of each order of 16 haven't worked so very disappointing.
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Answer by Dr Fox Pharmacy
2 Oct 2023
Thank you for your review. We will make contact with you directly to resolve this issue.
16 Mar 2024
Verified review
Not good make not as good as proper brand
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27 Mar 2024
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Answer by Dr Fox Pharmacy
27 Mar 2024
Hello. Thank you for your review, we will contact you directly to resolve any issue you may have had. Best regards