Dr Fox Pharmacy- Logo - reviews

Dr Fox Pharmacy
Reviews:

4,986 reviews in the last 12 months49,732 total reviews  

4.93
Excellent

Trustmark
Valid

Includes Buyer Protection
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Most relevant positive review

13 Mar 2024
 Verified review
Can not fault this company. Although we had problems with the delivery, the fault was solely with Royal Mail's delivery person, who obviously couldn't be bothered to walk a further 200 yards round the corner to post the package through my door, instead took a photo of a house door at another address as proof of delivery and we had to go back numerous times before some one was in, before i could accept my package. When I spoke to someone at Dr Fox, they were very helpful and tried to sort it for me, but all Royal Mail told them was, that it had been delivered.

Most relevant negative review

24 Aug 2024
 Verified review
It was all a bit of a farce really. Items packaged in the cheapest Jiffy Bag...the type you can get from Poundland: 10 for £1. So while in transit from Scotland offered no protection for the contents, so arrived damaged and crushed. This was not the fault of Royal Mail. Reached out and spoke to Customer Services, who were great, yet they were let down by the Dispensary and the Dr. I was sent 2, yes 2 replacement tablets but on this occasion Royal Mail failed to follow simple instructions. So I did not have adequate Medication to take the full course and as a result had to seek help while overseas. I did get a refund but all too little too late. The Dr I was in communication with at Dr. Fox suggested that I could just call my GP and get a prescription all within a day: Not exactly the reality of the current situation within the NHS.... I would not use this Pharmacy again.
MP
MARTIN P.
Peterborough
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Dr Fox Pharmacy

Sort by  
Latest first
3 Sept 2024
 Verified review
Report review
MP
MARTIN P.
Peterborough
24 Aug 2024
 Verified review
It was all a bit of a farce really. Items packaged in the cheapest Jiffy Bag...the type you can get from Poundland: 10 for £1. So while in transit from Scotland offered no protection for the contents, so arrived damaged and crushed. This was not the fault of Royal Mail. Reached out and spoke to Customer Services, who were great, yet they were let down by the Dispensary and the Dr. I was sent 2, yes 2 replacement tablets but on this occasion Royal Mail failed to follow simple instructions. So I did not have adequate Medication to take the full course and as a result had to seek help while overseas. I did get a refund but all too little too late. The Dr I was in communication with at Dr. Fox suggested that I could just call my GP and get a prescription all within a day: Not exactly the reality of the current situation within the NHS.... I would not use this Pharmacy again.
Report review
Answer by Dr Fox Pharmacy
28 Aug 2024
Thank you for your review and very sorry about the problems you experienced - these are very unusual (as shown by other reviews). Your case will be reviewed by our governance team to identify areas that can be improved.
30 Jun 2024
 Verified review
Tablets no google this time !!!!
Report review
Answer by Dr Fox Pharmacy
2 Jul 2024
Sorry to hear this medicine has not worked well for you. All our medicine is genuine, UK licensed and approved, and posted from our registered UK pharmacy. If you have a generic brand preference please let us know. Best regards
27 Mar 2024
 Verified review
Ordered generic sildenafil 100mg x8. Zero effect anywhere! I suspect these are fake pills, as 50mg generic from my gp works no problem at all. Won’t be using Dr Fox again.
Report review
Answer by Dr Fox Pharmacy
27 Mar 2024
Hello. Thank you for your review. Sorry to hear this medicine has not worked for you. If the medicine did not work, please consult your regular doctor as you may need tests and alternative treatment. All our medicine is genuine, UK licensed and approved, and posted from our registered UK pharmacy. Whilst all brands are clinically identical, some patients do report a preference. We will contact you directly regarding an exchange. Best regards
3 Feb 2024
 Verified review

Shop around.... Don't be a loyal customer!

When buying private medicines, Dr Fox claim that they are the best value, trust me they are not... I asked for a price match to which they agreed but am I am still waiting for the difference to be refunded.... My advice shop around... loyalty doesn't matter... remember you can be a loyal customer but the loyalty is rarely paid back!
Report review
Answer by Dr Fox Pharmacy
3 Feb 2024
Thank you for your review. I can confirm that the price match was honoured and the price you paid was adjusted to reflect this. Kind regards