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Most relevant positive review
13 Mar 2024
Verified review
Can not fault this company. Although we had problems with the delivery, the fault was solely with Royal Mail's delivery person, who obviously couldn't be bothered to walk a further 200 yards round the corner to post the package through my door, instead took a photo of a house door at another address as proof of delivery and we had to go back numerous times before some one was in, before i could accept my package.
When I spoke to someone at Dr Fox, they were very helpful and tried to sort it for me, but all Royal Mail told them was, that it had been delivered.
It was all a bit of a farce really.
Items packaged in the cheapest Jiffy Bag...the type you can get from Poundland: 10 for £1.
So while in transit from Scotland offered no protection for the contents, so arrived damaged and crushed.
This was not the fault of Royal Mail.
Reached out and spoke to Customer Services, who were great, yet they were let down by the Dispensary and the Dr.
I was sent 2, yes 2 replacement tablets but on this occasion Royal Mail failed to follow simple instructions.
So I did not have adequate Medication to take the full course and as a result had to seek help while overseas.
I did get a refund but all too little too late.
The Dr I was in communication with at Dr. Fox suggested that I could just call my GP and get a prescription all within a day: Not exactly the reality of the current situation within the NHS....
I would not use this Pharmacy again.
Up until recently I would of given 5 stars but desperately needing Ventolin and having been given it without problems overs the years by Dr Fox and now being refused saying Ventolin is only for Asthma which is untrue (I have COPD) I don’t like being lied to. So will never be using Dr Fox again.
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Answer by Dr Fox Pharmacy
8 days ago
Thank you for your feedback. We offer treatment for asthma at Dr Fox and the clinical assessment that you complete is to ensure it is safely prescribed for this condition. As you point out, Ventolin is also used in other conditions, however our assessments are not set up to prescribe for these. If you need urgent treatment as you have run out this can be done via the following site:
https://111.nhs.uk/emergency-prescription
4 days ago
Verified review
Would avoid, terrible experience. Need to chase them for any refunds.
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Answer by Dr Fox Pharmacy
3 days ago
Hello, We are sorry to hear you are not happy with our service. Refunds can take 3-5 days to show in your account. The refund process was followed correctly and in a timely manner.
3 Oct 2024
Verified review
I think you should be able to order multiple items
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Answer by Dr Fox Pharmacy
3 Oct 2024
Thank you for your feedback. We offer the ability to order multiple items when safe prescribing allows for this, following best practice guidance for the conditions we offer treatment for. Kind regards
8 days ago
Verified review
Horrible experience, would stay away
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Answer by Dr Fox Pharmacy
7 days ago
Thank you for your review and sorry you were not happy with the experience. Service was declined due to repeated incorrect GP surgery details supplied and over-ordering of medicine.
2 days ago
Verified review
Decent
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9 Oct 2024
Verified review
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13 Sept 2024
Verified review
The tablets were not good they are weak and when I told them they just say I should have told them which manufacturer?
I wasn't clearly offered a replacement and have had to buy some elsewhere.
Something must be wrong in the dosing of the tablets because some are okay.
I much preferred the Dr Reddy one's which I thought I'd receive however sent these garbage one's 😞
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Answer by Dr Fox Pharmacy
16 Sept 2024
Hello. Thank you for your review, we are very sorry to hear that you were not happy with the medication that you received. We are regulated by the Care Quality Commission and our medication is dispatched from a NHS regulated pharmacy. This ensures that only genuine medication is sent. Whilst all generic medications have the same active ingredients, the formulation and appearance can vary and some patients do report a preference. If you would like to return we will happily exchange for this or another brand if not available. Best regards
3 Sept 2024
Verified review
I could not unsubscribe after realising some how i have subscribed without knowing
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Answer by Dr Fox Pharmacy
3 Sept 2024
Thank you for your review. We believe there is some confusion as Dr Fox does not operate a subscription service. Patients buy medicine as and when they need it. Our customer support staff will reach out to explain.
12 Sept 2024
Verified review
Poor experience with delivery. Unreliable courier.
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Answer by Dr Fox Pharmacy
12 Sept 2024
Hello, We are disappointed to hear the courier has let us both down on this occasion and are very sorry for the inconvenience caused. We have arranged for a replacement parcel to be dispatched tomorrow.
It was all a bit of a farce really.
Items packaged in the cheapest Jiffy Bag...the type you can get from Poundland: 10 for £1.
So while in transit from Scotland offered no protection for the contents, so arrived damaged and crushed.
This was not the fault of Royal Mail.
Reached out and spoke to Customer Services, who were great, yet they were let down by the Dispensary and the Dr.
I was sent 2, yes 2 replacement tablets but on this occasion Royal Mail failed to follow simple instructions.
So I did not have adequate Medication to take the full course and as a result had to seek help while overseas.
I did get a refund but all too little too late.
The Dr I was in communication with at Dr. Fox suggested that I could just call my GP and get a prescription all within a day: Not exactly the reality of the current situation within the NHS....
I would not use this Pharmacy again.
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Answer by Dr Fox Pharmacy
28 Aug 2024
Thank you for your review and very sorry about the problems you experienced - these are very unusual (as shown by other reviews). Your case will be reviewed by our governance team to identify areas that can be improved.
14 Aug 2024
Verified review
Fees on Repeat Prescription
I have previously submitted a positive product commentary. The supply process was also very efficient. However I am not sure why repeat consultation fees should be applied for supplying repeat prescriptions.
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25 Aug 2024
Verified review
Good service
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31 Aug 2024
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7 Aug 2024
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24 Jul 2024
Verified review
I’ve still not received my order as I’m at work and the post office just won’t post without a signature!!
Will not use DR Fox again sadly
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Answer by Dr Fox Pharmacy
25 Jul 2024
Sorry to hear you have been dissatisfied with the delivery service from Royal Mail. Upon request, we can arrange for delivery without a signature, providing we have confirmation that there are no children or pets at the property. Please do get in touch if you would like us to arrange this for you.