Kelvin Power ToolsReviews:
1,556 reviews in the last 12 months11,674 total reviews
Excellent
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Top positive review
1 Aug 2023
Verified review
Quick service, i had upgraded to 4ah batteries but they sent the standard 2.5ah out with it. An easy mistake to make has the box does not state the ah on them. An email on the evening of delivery was sent and i had a phone call the next morning at 7.45am with an apology. The correct ones where delivered the next morning and original ones collected. Fantastic service i will definitely be using Kelvin power tools in the future. Plus the prices are good, better service and prices than I.T.S who i normally use.
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Top negative review
19 May 2023
Verified review
Eddie is an outstanding member of your staff. Always happy to help and good sales guy.
Last visit I was made aware from a new guy that you won’t be taking any repairs in for 3 month. Very poor service. Back log is the reason. Start more staff or look at your holiday structure which I’m sure you’d aware there is an issue. You are going to loose a lot of custom with this decision but then I’m guessing you don’t care. Change in service since the buy out with isn’t a positive reveiw. Sad given the service I used to get.
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Reviews for Kelvin Power Tools
15 Aug 2023
Verified review
The requirement to be in and receive the package in person nearly caught us napping! We were due to be out. Luckily I picked that up on the courier's email and was able to delay delivery to the next day. So all was well.
However, it would be good if this requirement could be flagged up when placing an order for potentially dangerous products. I was taken by surprise!
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17 May 2023
Verified review
Good price, good product knowledge
Called to ask for clarification of info on the website. Got a clear explanation of the product (router) and the package contents from the sales desk. Price was very competitive - better than all other major tool retailers.
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13 Jun 2023
Verified review
Website very easy to use, however let down by the carrier as goods arrived a day later than supposed to. Apart from that, I'd fully recomend them - in fact I've since placed a further order!
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Answer by Kelvin Power Tools
20 Jun 2023
Hello. Thank you for your review. We're sorry that you had problems with our courier DPD.
21 Oct 2023
Verified review
Good value but the delivery was a pain - I think it was DPDs fault but it would have been helpful to have better communication from Kevin power tools
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Answer by Kelvin Power Tools
23 Oct 2023
Hello. Thank you for your review. On DPD's system it shows that your parcel delivery was delayed twice. We can only apologise for this. It shows that DPD sent you both a text and an email each time to let you know that your parcel delivery was delayed. Once a parcel leaves our warehouse, it's in the courier's hands, so we have no control over the delivery. This is why the courier send you updates about your delivery and not us.
23 Nov 2023
Verified review
You need a better delivery service
I only received my item a week after the order but it was what I wanted and I had not seen it anywhere else
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Answer by Kelvin Power Tools
27 Nov 2023
Hello. Thank you for your review. You chose Royal Mail's 4-7 working day delivery at the checkout, so that's why it took a week to arrive.
23 Jun 2023
Verified review
Everything was great about the process but just wish companies wouldn't ask for a review before we've received the product
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Answer by Kelvin Power Tools
26 Jun 2023
Hello. Thank you for your review. You placed your order on the 13th June, it was dispactched on the 14th and its showing on our courier DPD's system that it was delivered on the 15th. You were prompted to leave this review as it has been logged in our system that you have received your order. If you haven't received your order then please get in touch with us by emailing sales@kelvinpowertools.com
23 May 2023
Verified review
Good price, excellent prompt delivery.
Good price, excellent delivery, let down slightly by lack of communication about product registration/servicing etc.
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Answer by Kelvin Power Tools
25 May 2023
Hello. Thank you for your review. All information about warranty registration, servicing, etc. is on our product page before you bought the generator. It lets you know that we register your generator for its warranty. It's a 1 year warranty for commercial use and a 5 year warranty for domestic/leisure use, subject to an annual service. You also receive this information in the warranty booklet and user manual that's in the box with your generator.
12 May 2023
Verified review
you buy a set for £1000 and you still have to buy more, for example bag for guid rail
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11 Oct 2023
Verified review
Straight forward to deal with, quick delivery and reasonable delivery costs
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1 Sept 2023
Verified review
very good service ordered and was delivered very promptly will use again
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28 Jun 2023
Verified review
A good product at a good price, and easy to order.
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21 Nov 2023
Verified review
Great product.
Came with the wrong instructions
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Answer by Kelvin Power Tools
28 Nov 2023
Hello. Thank you for your review. We can only apologise that Ebac put the wrong instructions in the box with your dehumidifier. If they've given you the wrong user manual, then you can download the correct user manual on their website here: www.ebac.com/support/user-manuals. If it's the correct user manual but it has the wrong instructions, then just contact Ebac if you need help with anything. You can call them on 0345 805 0000 or email them at customer.services@ebac.com.
24 Oct 2023
Verified review
Quick, as described and good value. 👍
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21 Jul 2023
Verified review
Good price and quick delivery
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12 May 2023
Verified review
Swift service and delivery
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28 Nov 2023
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28 Nov 2023
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17 Oct 2023
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13 Oct 2023
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11 May 2023
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