Trotec online shop UKReviews:
16 reviews in the last 12 months57 total reviews
Fair
TrustmarkValid
Top positive review
2 Mar 2024
Verified review
Product looks fit for purpose (not used yet), the delivery arrived on time, with good communication throughout. Product pricing was competitive after the large freight cost.
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Top negative review
12 Sept 2023
Verified review
The Grinder was deliver in good time and in good condition. I live in England and when I opened the packaging to my dismay the plug is EUROPEAN two pin and we here in the UK use a three pin plug. I sourced an adapter but to no avail the grinder would not work, my wife sourced a further adapter and still the grinder would not work. Whilst I awaited an adapter I set about fitting a stone cutting disc to the grinder and button stop to enable tightening of the fitting did not work. So I have emailed TROTEK twice now, the first one on the day I received the grinder Friday 8th September and again today Tuesday 12th September as I hadn't received a reply from TROTEK at all. I am not at all pleased with the product or customer services as in no reply to my email to try and resolve the problem. Pictures taken but unfortunately cannot upload them.
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FG
Frank G.
Northshields
Reviews for Trotec online shop UK
FG
Frank G.
Northshields
12 Sept 2023
Verified review
Grinder does ' NOT ' work.
The Grinder was deliver in good time and in good condition. I live in England and when I opened the packaging to my dismay the plug is EUROPEAN two pin and we here in the UK use a three pin plug. I sourced an adapter but to no avail the grinder would not work, my wife sourced a further adapter and still the grinder would not work. Whilst I awaited an adapter I set about fitting a stone cutting disc to the grinder and button stop to enable tightening of the fitting did not work. So I have emailed TROTEK twice now, the first one on the day I received the grinder Friday 8th September and again today Tuesday 12th September as I hadn't received a reply from TROTEK at all. I am not at all pleased with the product or customer services as in no reply to my email to try and resolve the problem. Pictures taken but unfortunately cannot upload them.
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19 Jun 2023
Verified review
Very POOR customer service. There is no customer service in the UK. I had to call to their office in Germany .
Late delivery. Delay at custom. I had to pay Custom Duty by myself to receive my Air Conditioner from UPS. They promised to refund me this payment immediately But I have not received it Yet.
The received Air conditioner was Broken. I requested refund of my payment based on 14 days Consumer Act rights on their own website but they ignored my request.
Very Much NOT recommend .
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5 Apr 2024
Verified review
Failure to ship - lazy or incompetent?
A stock item ready for immediate shipment. I paid £175 for a pallet shipment ontop of the order cost and it is 11 days on and the item has still not left the warehouse.
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23 Jun 2023
Verified review
Damages to the outer body and hearing noise inside
I found damages to the outer body of the product, and after I turn it ON I hearing noise in side.
(I have video for the noise inside a product).
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