josephs-wigs.com
Reviews:

1,679 total reviews   116 reviews in the last 12 months

Review summary

Customers consistently praise the overall quality, professionalism, and reliability of the support service. Many highlight the staff's kindness, patience, and willingness to provide helpful advice and support. Fast, prompt, and reliable delivery is frequently noted as a positive aspect. Customers also appreciate the wide selection and variety of wigs and styles available. The website is generally regarded as easy to use. The compassionate, respectful, and sensitive approach of the team, particularly for those experiencing hair loss due to medical reasons, is highly valued. Some customers suggest improvements for visualizing wig colors on the website and would prefer clearer order confirmations. While most find the wigs comfortable and natural, a few have reported issues with fit and limited color availability.

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Reviewsjosephs-wigs.com

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Community member 
1 Reviews
 Verified
Following hair loss due to preventative meds after cancer I went along after reading good reviews I wasn’t sure what to expect as the front of Joseph’s doesn’t look that open . Clare is very welcoming and you are invited in to a room at the back . It is discreet and unfussy but she knows her stuff and there’s no over fussing or forcing you to buy a wig so there is no pressure which is nice . A great choice and all the main brands and up to date styles . I did go somewhere else also and although it was a pretty salon and more fuss was made over teas biscuits etc which to be honest isn’t what you are there for … the price there was a lot more and for exactly the same wigs but also being talked into other things which I was told I would have to pay for but weren’t needed .. I went back to Joseph’s and was very happy to .The care and wig advice for aftercare was great and also from Stuart in my many e mails . I highly recommend going to Joseph’s for wigs suitable for all ages after your treatment . I am so happy with my wig … I did buy 2 but ended up with a favourite . Huge thank you and I apologise for the delay in my review !

Reply from josephs-wigs.com

Thank you Faith. We’re pleased you felt comfortable and supported during your private consultation with Claire, as we understand how important sensitive hair loss support is, especially following treatment. Thank you again for your recommendation.
Community member 
1 Reviews
 Verified
Josephs has a very large selection of wigs and a lovely lady to advise and fit. Having discussed what style and length of hair I was looking for, I was presented with 5 wigs to try. They were all possibilities for me but one stood out which I purchased and am delighted with.

Reply from josephs-wigs.com

Thank you for your lovely feedback Pamela. We’re so pleased you enjoyed the experience and found the right wig during your consultation with Claire.
Community member 
1 Reviews
 Verified

Nervous ordering a wig online!

I was very nervous to order a wig online . I was worried that if i didnt like it , returning it would be an ordeal.It turned out I didnt like the colour but returning was so easy. I ordered two other wigs which were in a sale and ended up keeping both. Joseph wigs were so patient with me and I will definately order from them again.

Reply from josephs-wigs.com

Thank you so much for your lovely review Jennifer. We completely understand how nerve-wracking ordering a wig online can feel, so we’re delighted that the return process was easy and stress-free for you. We look forward to helping you again in the future.
Community member 
1 Reviews
 Verified

Joseph's for your perfect wig

The welcome, help, advice and support from Claire at Joseph's Wigs is wonderful. I bought my first wigs last year and returned to buy another one recently. I wouldn't go anywhere else! There is a huge selection of wigs to choose from where you can take your time and choose your perfect style! A big thank you to Claire!

Reply from josephs-wigs.com

Hi Debbie, Thank you so much for your lovely review. We’re delighted to hear you had such a positive experience, and I’ll be sure to pass your kind words on to Claire 😊 We really appreciate your continued support. Kind regards, Stuart
Community member 
1 Reviews
 Verified

Good product

This wig which I have received is really lovely. It has longer layers and the pads on the side are a lot softer, it fits me really well, the texture and colour are also lovely. It is strange the 3 wigs I have are of all the same code number, but so differently styled. This one is the best. My family have commented on it how it shapes my face so much better. Thank you to you both for your help. My dermatologist has remarked on my wig and asked where I get the wig from I have recommended you.

Reply from josephs-wigs.com

Thank you so much, Carol. It’s lovely to know your family have noticed how beautifully it frames your face. Wig styles can vary slightly even under the same code, so we’re really pleased this one feels just right for you. Your recommendation means a great deal to us and please pass on our thanks to your dermatologist as well. We’re always here to help whenever you need us. Kind regards, Stuart and Claire.
Community member 
1 Reviews
 Verified
I now have 3 Joseph wigs from the Gem collection bought over the last few years. I love to change with each style. Since I discovered this hidden gem Joseph's, I have never been disappointed. Claire is always very helpful. When you have aloepicia or any hair loss it can be a challange to find the right place and feel comfortable. Joseph's wigs are always high quality and easy to wear, and with all the compliments I receive I know this to be true.

Reply from josephs-wigs.com

Thank you so much, Marcia. We’re delighted that you’ve always felt supported and comfortable with us and that’s exactly what we hope to provide for anyone experiencing alopecia or hair loss. Claire and I are so pleased to know our help has made a difference. Your compliments and continued trust truly mean a lot. Best Wishes, Stuart and Claire.
Community member 
1 Reviews
 Verified
Extraordinary amazing people in Josephs would go above and beyond to make sure your needs on it with these hairpieces I’ve just experienced that and I couldn’t be more grateful for the compassion they have inside for us girls that wear them so I thank them from my heart for the kindness

Reply from josephs-wigs.com

Thank you for your beautiful review Joy. We’re so grateful you felt supported and cared for — it’s always our aim to go above and beyond for every customer.
Community member 
1 Reviews
 Verified

Easy website, helpful advice, prompt sending wigs out

Joseph’s wigs have been good at helping me find a wig that suits me at a personal fitting. Since then ordering wigs has been easy and quick. To improve: I would appreciate the website showing bigger clips of the wig colours, and better still photos of people wearing each shade. It is really hard at times to work out what the shades will really look like. I realise this is a big ask though. Otherwise it is an easy website to use.

Reply from josephs-wigs.com

Thank you, Deborah. We’re delighted to hear that your personal fitting helped you find the right wig and that your ordering experience since has been easy and quick. We really appreciate your suggestions about larger colour swatches and photos of each shade being worn and we agree and are looking into ways to improve the clarity of colour options on the website. Thank you again for your kind words and helpful insights. Thanks, Stuart and Claire.
Community member 
1 Reviews
 Verified

Quality service

Very helpful when I visited last year for a wig fitting also purchased other goods from them and a very prompt service also answer a question I had regarding with no problems would definitely recommend them

Reply from josephs-wigs.com

Thank you Valerie. We’re delighted to hear this - thank you so much 😊
Community member 
1 Reviews
 Verified

Cannot recommend this company enough

Cannot recommend this company enough. I wear a wig for medical reasons and always treated compassionately. Service is amazing with my wigs being delivered within 2 to 3 days.

Reply from josephs-wigs.com

Hi Sue, Thank you so much for your kind words. We really appreciate you taking the time to share your experience. We’re so pleased you’re happy with your purchase and our service. Kind regards, Stuart
Community member 
1 Reviews
 Verified

I feel like myself again!

My experience at Joseph’s was much better than I had expected. Having lost my hair so suddenly I was met with empathy and understanding. The consultation was very private and I didn’t feel rushed into purchasing a wig. I now feel confident to go out wearing my new ‘hair’ and am grateful for the support and kindness shown throughout the process.

Reply from josephs-wigs.com

Thank you so much, Josephine. Your words mean a great deal to us. We’re truly glad that you felt supported, understood and never rushed during your visit. Hearing that you feel like yourself again and confident in your new hair is exactly why we do what we do. We’re always here for you, and we really appreciate your trust in us. Kind regards, Stuart and Claire.
Community member 
1 Reviews
 Verified
Excellent service, friendly and efficient. The wig is first class. People are always admiring my hair and asking me where I go to the hairdressers. I always say ‘Oh it’s not near here’. Of course only a few old friends know my secret!

Reply from josephs-wigs.com

Thank you for your wonderful review Carol! We’re so pleased you’re loving your hair and enjoying all the lovely compliments.
Community member 
1 Reviews
 Verified

The service from Josephs is great

The service from Josephs are great. Customer service is the best.

Reply from josephs-wigs.com

Thank you for your 5 star review Mrs Howe.
Community member 
1 Reviews
 Verified
Good service and very professional, will use again Dawn

Reply from josephs-wigs.com

Thank you for your lovely feedback and 5 star rating Dawn.
Community member 
1 Reviews
 Verified
Company is genuine lots of styles to choose from, but would like to see more styles of short cropped wigs I've been happy with my purchases

Reply from josephs-wigs.com

Thank you for your kind review - it’s always lovely to hear such positive feedback.
Community member 
1 Reviews
 Verified
They understand style and comfort is vital. For certain wigs that means they may have a shorter shelf life. Just so grateful that Joseph's are here. We will be back. Thank you so much.

Reply from josephs-wigs.com

Thank you so much for your kind words Irene. We truly understand how important both style and comfort are, and you’re right — some styles can have a shorter shelf life depending on wear and care. We’re very grateful for your support and delighted that you feel confident coming to see us. We look forward to welcoming you back again soon.
Community member 
2 Reviews
 Verified
Community member 
1 Reviews
 Verified

Reply from josephs-wigs.com

Thank you Shirley. Hope you're well.
Community member 
1 Reviews
 Verified

Reply from josephs-wigs.com

Thank you Linda.
Community member 
1 Reviews
 Verified

Reply from josephs-wigs.com

Thank you.

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