Review summary
Customers consistently praise the helpful, friendly, and responsive service, with many highlighting the professionalism and willingness of staff to assist. The high quality, natural appearance, and comfort of the wigs receive frequent compliments, and customers value the expert, compassionate advice provided during fittings or online consultations. The wide selection of wigs and styles is appreciated, as is the easy and straightforward ordering process via the website and phone. Many customers with medical hair loss note the staff's kindness, empathy, and discretion, and prices are generally considered competitive and good value compared to other providers. Some customers suggest improvements such as even quicker delivery updates and refunds, expanding the range of certain types or colors of wigs, and making the ordering process even more user-friendly.
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Verified
HIGHLY RECOMMENDED!
I have made several purchases from Joseph's Wigs over the past few years and am absolutely delighted with each item from their vast range of toppers and wigs.
Stuart is incredibly knowledgeable and gives excellent advice without any 'sales pitch'!
I can heartily recommend this company and am looking forward to many more purchases from them.
Many Thanks Stuart.
Reply from josephs-wigs.com
Thank you so much for such a lovely review! It really means a lot that you’ve continued to come back to us over the years. It’s always a pleasure helping you find the right styles, and we're so pleased you’ve been happy with your purchases. We look forward to helping you choose your next wig or topper! Best wishes, Stuart.
Verified
Joseph’s Wigs are a great company. They are fast at delivering, great communication always. Stuart is a brilliant contact for me to order for a regular order. I have been a customer for many years and are so glad this business never lets me down. Please keep going👏🏻
Reply from josephs-wigs.com
We're so glad we're your go-to Susan, and we look forward to supporting your orders for many more years to come. Thanks for being such a valued customer.
Verified
Gabor Iced Cafe Lattr
I have purchased from Joseph's for many years and always receive excellent advice and service to help me choose the right products I need with the latest being a lovely Garbo iced cafe latte that fits perfectly
Reply from josephs-wigs.com
Thank you so much for taking the time to leave us some lovely comments and five star rating Mary. Your loyalty over the years is very much appreciated.
Best wishes, Stuart.
Verified
Always a pleasure
I have used Joseph's for years now and it is always such an easy and efficient process. They are on the end of the telephone for any questions. The quality of the products are excellent. An absolute pleasure.
Reply from josephs-wigs.com
Thank you so much for this lovely feedback Kim. Thanks for being such a valued customer.
Verified
Lovely wig and the customer service / communications I had from Stuart was really great. Responses to questions came quickly. Customer service is paramount and I will definitely be purchasing again.
Reply from josephs-wigs.com
Thank you so much for this wonderful feedback Melanie - it really means a lot. That's exactly what we're here for - quick responses, honest advice, and real support.
We're so glad you love the wig, and look forward to helping you with your next purchase.
Verified
Wide choice and all appropriate and well chosen
Personal appointment, great range of appropriate styles and prices. Not rushed and I came away with a style I hadn't considered before. Will make Joseph's my go to supplier.
Reply from josephs-wigs.com
Thank you for your lovely feedback and 5 star rating Sara. It was lovely to meet you. Hopefully see you again soon.
Verified
Following hair loss due to preventative meds after cancer I went along after reading good reviews I wasn’t sure what to expect as the front of Joseph’s doesn’t look that open . Clare is very welcoming and you are invited in to a room at the back . It is discreet and unfussy but she knows her stuff and there’s no over fussing or forcing you to buy a wig so there is no pressure which is nice . A great choice and all the main brands and up to date styles . I did go somewhere else also and although it was a pretty salon and more fuss was made over teas biscuits etc which to be honest isn’t what you are there for … the price there was a lot more and for exactly the same wigs but also being talked into other things which I was told I would have to pay for but weren’t needed .. I went back to Joseph’s and was very happy to .The care and wig advice for aftercare was great and also from Stuart in my many e mails . I highly recommend going to Joseph’s for wigs suitable for all ages after your treatment . I am so happy with my wig … I did buy 2 but ended up with a favourite .
Huge thank you and I apologise for the delay in my review !
Reply from josephs-wigs.com
Thank you Faith. We’re pleased you felt comfortable and supported during your private consultation with Claire, as we understand how important sensitive hair loss support is, especially following treatment. Thank you again for your recommendation.
Verified
Better communication about despatched wig once ordered, ss dont hear anything between order confirmation to Royal mail contact.
Reply from josephs-wigs.com
Thank you for your feedback Shelley - we always appreciate it. We aim to dispatch orders within 3 to 5 working days. Once your order has been dispatched, you'll receive an email with your Royal Mail tracking details so you can follow your order. Just give us a call or drop us an email.
Verified
Excellent customer service
Every purchase I've made with Joseph's Wigs, has been an easy and pleasant experience. Excellent customer service.
Reply from josephs-wigs.com
Thank you so much for taking the time to leave us some lovely comments and a five star rating Tracey. Your feedback is very much appreciated. Best wishes, Stuart.
Verified
Prompt response to my order. However, could possibly be quicker at depositing refunds of return items
Reply from josephs-wigs.com
Thank you for taking the time to share this feedback Linda.
We're glad our order response is working well for you. On the refunds side, we're currently working within a 5-7 working day window once we receive returns. That said, your point is fair - we'll look at whether we can tighten that time frame.
Verified
Great company. Fantastic service. Good prices. Friendly professional. Excellent all rounders
Reply from josephs-wigs.com
Thank you so much for your lovely feedback and five star rating Christine.
Best wishes.
Verified
Excellent Personal Customer Service
Brilliant to talk to, a real personal touch. Thankyou for helping my mum put!
Reply from josephs-wigs.com
Thank you for your lovely comments and 5 star rating Dianne. We look forward to helping you again.
Verified
Excellent Service
Simplicity of ordering, quick response, competitive prices and free delivery.
Reply from josephs-wigs.com
Thank you for your lovely comments and five star review Sylvia. As always, your custom is appreciated.
Verified
Very quick delivery this time. Ordering is easy and communication good.
Reply from josephs-wigs.com
Thank you for your five star rating and positive feedback Denise. All the best.
Verified
Excellent customer service, quick delivery and beautiful wigs.
Reply from josephs-wigs.com
Thank you so much for your glowing feedback and 5 star rating Sarah. Best wishes.
Verified
Always helpful when I ring and speedy delivery of items
Reply from josephs-wigs.com
We're so glad to hear this Ruth, and we can't wait to help you with your next purchase.
Verified
Josephs has a very large selection of wigs and a lovely lady to advise and fit.
Having discussed what style and length of hair I was looking for, I was presented with 5 wigs to try. They were all possibilities for me but one stood out which I purchased and am delighted with.
Reply from josephs-wigs.com
Thank you for your lovely feedback Pamela. We’re so pleased you enjoyed the experience and found the right wig during your consultation with Claire.
Verified
Always at the end of a phone call for help...
Reply from josephs-wigs.com
Thank you for your positive feedback, Christine. Yes, you know where to find us whenever you need us. Have a good rest of your evening.
Verified
Nervous ordering a wig online!
I was very nervous to order a wig online . I was worried that if i didnt like it , returning it would be an ordeal.It turned out I didnt like the colour but returning was so easy. I ordered two other wigs which were in a sale and ended up keeping both. Joseph wigs were so patient with me and I will definately order from them again.
Reply from josephs-wigs.com
Thank you so much for your lovely review Jennifer. We completely understand how nerve-wracking ordering a wig online can feel, so we’re delighted that the return process was easy and stress-free for you.
We look forward to helping you again in the future.
Verified
I have always had outstanding service from you.
Reply from josephs-wigs.com
Thank you for your lovely feedback Lynda. Hopefully speak to you soon.
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They are not included in the overall rating. No verification measures have been taken.Contact
- +442086485541
- www.josephs-wigs.com
- sales@josephs-wigs.com
- Morden, Surrey, GBR
About
We offer a discreet and compassionate service and you have the option to visit us for a private consultation in our Surrey shop, order from our online store or call on 020 8648 5541 for mail order, he...