Review summary
Customers consistently praise the high quality and natural appearance of the wigs, as well as the comfort they provide. The professionalism, compassion, and helpfulness of the staff are frequently highlighted, especially in their sensitivity towards customers with medical hair loss. Many appreciate the fast and efficient delivery service, the wide variety of wigs and styles available, and the easy-to-navigate website. The returns and exchange process is also noted as straightforward and hassle-free. Some customers express a desire for an even broader selection of wig options. There are also occasional suggestions to improve product visuals on the website, and rare criticism regarding wig fit.
This text was automatically created by an AI system from user reviews.
Was this summary helpful?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsjosephs-wigs.com
(0)
(1)
(2)
(5)
(135)
Verified
Following hair loss due to preventative meds after cancer I went along after reading good reviews I wasn’t sure what to expect as the front of Joseph’s doesn’t look that open . Clare is very welcoming and you are invited in to a room at the back . It is discreet and unfussy but she knows her stuff and there’s no over fussing or forcing you to buy a wig so there is no pressure which is nice . A great choice and all the main brands and up to date styles . I did go somewhere else also and although it was a pretty salon and more fuss was made over teas biscuits etc which to be honest isn’t what you are there for … the price there was a lot more and for exactly the same wigs but also being talked into other things which I was told I would have to pay for but weren’t needed .. I went back to Joseph’s and was very happy to .The care and wig advice for aftercare was great and also from Stuart in my many e mails . I highly recommend going to Joseph’s for wigs suitable for all ages after your treatment . I am so happy with my wig … I did buy 2 but ended up with a favourite .
Huge thank you and I apologise for the delay in my review !
Reply from josephs-wigs.com
Thank you Faith. We’re pleased you felt comfortable and supported during your private consultation with Claire, as we understand how important sensitive hair loss support is, especially following treatment. Thank you again for your recommendation.
Verified
Josephs has a very large selection of wigs and a lovely lady to advise and fit.
Having discussed what style and length of hair I was looking for, I was presented with 5 wigs to try. They were all possibilities for me but one stood out which I purchased and am delighted with.
Reply from josephs-wigs.com
Thank you for your lovely feedback Pamela. We’re so pleased you enjoyed the experience and found the right wig during your consultation with Claire.
Verified
Nervous ordering a wig online!
I was very nervous to order a wig online . I was worried that if i didnt like it , returning it would be an ordeal.It turned out I didnt like the colour but returning was so easy. I ordered two other wigs which were in a sale and ended up keeping both. Joseph wigs were so patient with me and I will definately order from them again.
Reply from josephs-wigs.com
Thank you so much for your lovely review Jennifer. We completely understand how nerve-wracking ordering a wig online can feel, so we’re delighted that the return process was easy and stress-free for you.
We look forward to helping you again in the future.
Verified
Joseph's for your perfect wig
The welcome, help, advice and support from Claire at Joseph's Wigs is wonderful. I bought my first wigs last year and returned to buy another one recently. I wouldn't go anywhere else! There is a huge selection of wigs to choose from where you can take your time and choose your perfect style! A big thank you to Claire!
Reply from josephs-wigs.com
Hi Debbie,
Thank you so much for your lovely review. We’re delighted to hear you had such a positive experience, and I’ll be sure to pass your kind words on to Claire 😊
We really appreciate your continued support.
Kind regards,
Stuart
Verified
Good product
This wig which I have received is really lovely. It has longer layers and the pads on the side are a lot softer, it fits me really well, the texture and colour are also lovely. It is strange the 3 wigs I have are of all the same code number, but so differently styled. This one is the best. My family have commented on it how it shapes my face so much better. Thank you to you both for your help. My dermatologist has remarked on my wig and asked where I get the wig from I have recommended you.
Reply from josephs-wigs.com
Thank you so much, Carol. It’s lovely to know your family have noticed how beautifully it frames your face. Wig styles can vary slightly even under the same code, so we’re really pleased this one feels just right for you.
Your recommendation means a great deal to us and please pass on our thanks to your dermatologist as well. We’re always here to help whenever you need us.
Kind regards,
Stuart and Claire.
Verified
I now have 3 Joseph wigs from the Gem collection bought over the last few years. I love to change with each style. Since I discovered this hidden gem Joseph's, I have never been disappointed. Claire is always very helpful. When you have aloepicia or any hair loss it can be a challange to find the right place and feel comfortable. Joseph's wigs are always high quality and easy to wear, and with all the compliments I receive I know this to be true.
Reply from josephs-wigs.com
Thank you so much, Marcia. We’re delighted that you’ve always felt supported and comfortable with us and that’s exactly what we hope to provide for anyone experiencing alopecia or hair loss. Claire and I are so pleased to know our help has made a difference. Your compliments and continued trust truly mean a lot.
Best Wishes,
Stuart and Claire.
Verified
Extraordinary amazing people in Josephs would go above and beyond to make sure your needs on it with these hairpieces I’ve just experienced that and I couldn’t be more grateful for the compassion they have inside for us girls that wear them so I thank them from my heart for the kindness
Reply from josephs-wigs.com
Thank you for your beautiful review Joy. We’re so grateful you felt supported and cared for — it’s always our aim to go above and beyond for every customer.
Verified
Easy website, helpful advice, prompt sending wigs out
Joseph’s wigs have been good at helping me find a wig that suits me at a personal fitting. Since then ordering wigs has been easy and quick.
To improve:
I would appreciate the website showing bigger clips of the wig colours, and better still photos of people wearing each shade. It is really hard at times to work out what the shades will really look like. I realise this is a big ask though. Otherwise it is an easy website to use.
Reply from josephs-wigs.com
Thank you, Deborah. We’re delighted to hear that your personal fitting helped you find the right wig and that your ordering experience since has been easy and quick. We really appreciate your suggestions about larger colour swatches and photos of each shade being worn and we agree and are looking into ways to improve the clarity of colour options on the website. Thank you again for your kind words and helpful insights.
Thanks,
Stuart and Claire.
Verified
Quality service
Very helpful when I visited last year for a wig fitting also purchased other goods from them and a very prompt service also answer a question I had regarding with no problems would definitely recommend them
Reply from josephs-wigs.com
Thank you Valerie. We’re delighted to hear this - thank you so much 😊
Verified
Cannot recommend this company enough
Cannot recommend this company enough. I wear a wig for medical reasons and always treated compassionately. Service is amazing with my wigs being delivered within 2 to 3 days.
Reply from josephs-wigs.com
Hi Sue,
Thank you so much for your kind words. We really appreciate you taking the time to share your experience. We’re so pleased you’re happy with your purchase and our service.
Kind regards,
Stuart
Verified
I feel like myself again!
My experience at Joseph’s was much better than I had expected. Having lost my hair so suddenly I was met with empathy and understanding. The consultation was very private and I didn’t feel rushed into purchasing a wig. I now feel confident to go out wearing my new ‘hair’ and am grateful for the support and kindness shown throughout the process.
Reply from josephs-wigs.com
Thank you so much, Josephine. Your words mean a great deal to us. We’re truly glad that you felt supported, understood and never rushed during your visit.
Hearing that you feel like yourself again and confident in your new hair is exactly why we do what we do. We’re always here for you, and we really appreciate your trust in us.
Kind regards,
Stuart and Claire.
Verified
Excellent service, friendly and efficient. The wig is first class. People are always admiring my hair and asking me where I go to the hairdressers. I always say ‘Oh it’s not near here’. Of course only a few old friends know my secret!
Reply from josephs-wigs.com
Thank you for your wonderful review Carol! We’re so pleased you’re loving your hair and enjoying all the lovely compliments.
Verified
Company is genuine lots of styles to choose from, but would like to see more styles of short cropped wigs I've been happy with my purchases
Reply from josephs-wigs.com
Thank you for your kind review - it’s always lovely to hear such positive feedback.
Verified
They understand style and comfort is vital. For certain wigs that means they may have a shorter shelf life. Just so grateful that Joseph's are here. We will be back. Thank you so much.
Reply from josephs-wigs.com
Thank you so much for your kind words Irene. We truly understand how important both style and comfort are, and you’re right — some styles can have a shorter shelf life depending on wear and care.
We’re very grateful for your support and delighted that you feel confident coming to see us.
We look forward to welcoming you back again soon.
Verified
Excellent Company to deal with;
Excellent Company to deal with.Stuart was really helpful and understanding.After I had placed an order and received my wig unfortunately I had chosen the wrong colour, it was returned and Stuart emailed three options for me. I now have the Ellen Willie wig and I am delighted with the style
it is exactly the shade that i wanted and is a perfect fit.It was nice to deal with someone who was so helpful and efficient. I wouldn’t hesitate in recommending this company. Thanks again for your assistance and look forward to dealing with you in the future.
Reply from josephs-wigs.com
Dear Avril,
Thank you so much for your lovely message — I truly appreciate you taking the time to share your experience.
I’m really pleased we were able to find the right shade and style for you, and I’m delighted to hear you're happy with your Ellen Wille wig. It’s always our aim to make the process as smooth and supportive as possible, so your kind words mean a great deal.
Please don’t hesitate to get in touch if I can help with anything in the future. It was a real pleasure assisting you and I look forward to helping you again whenever you need.
Warmest regards,
Stuart
Verified
Personal advice welcomed. Especially rectifying my mistakes. Thank you
Reply from josephs-wigs.com
Hi Joan,
Thank you so much for your kind feedback. We’re glad to hear you felt well looked after - that’s always our aim.
Kind regards,
Stuart
Verified
Order 29699 Tab Wig (synthetic) in Salt and Pepper
After chemotherapy, I’d lost all my thick curly hair. I sent for my first Tab Wig as soon as I could and although it is just wavy, I was so pleased with it, I ordered another one. My own hair came back thin and wispy, so five years on, being an older lady, I now have two Salt and Pepper Tab wigs. I’ve had so many compliments and no- one knows its a wig! Really happy. Excellent quality and service.
Reply from josephs-wigs.com
Thank you so much for sharing your experience, Gillian! We're so happy the Tab wig have made such a positive impact for you. It’s truly wonderful to hear that you've received so many compliments, and that the quality and service met your expectations. We’re honored to be part of your journey, and we're here for you anytime you need us!
Kind regards,
Stuart.
Verified
Beautiful wig. Always buy from Joseph si helpful.
Reply from josephs-wigs.com
Thank you for your review Desi - we’re delighted to hear you’re happy with both the product and the service.
Verified
I have been using Ellen Wille wigs for a few years now and they have truly changed my life and confidence.
Reply from josephs-wigs.com
Thank you for your lovely comments and five star rating Margo. That’s wonderful to hear that these have given you confidence.
Verified
hair piece
there is nothing josephs could do better i have been using them for 22 years now i have a human hair piece the hair is fantastic
the service from stuart and claire is first class both always friendly polite very helpful
the pair of them are a pleasure to deal with i would like to finish with by saying an excellent service top marks all round and thank you
Reply from josephs-wigs.com
Dear Claire,
Thank you so much for your lovely reply. It really means a lot to Claire and I and we really appreciate you loyal custom and look forward to serving you again in future.
Warmest regards,
Stuart.
