world-of-bottles.co.ukReviews:
92 reviews in the last 12 months742 total reviews
Good
TrustmarkValid
Top positive review
23 hours ago
Verified review
These were the only people who were selling the jar that I wanted. Price was good, but was a little suprised that even though a co.uk website the items were being shipped from Germany but no custom charge, so that was good too. Best test for any business is how they engage if there is an issue, and there was... a couple of the jars were broken when recieved... but their customer services was EXCELLENT... they responded immediately and once we agreed that I'd like replacements sent out they did this without any question and no cost... so now I have all of the jars I need. Would recommend on price and top customer service.
Read more
Top negative review
29 Apr 2024
Verified review
We have not received any of SEVEN orders placed (first on the 15th April). Bottles we use are out of stock and when you look at your website, it says orders complete which they blatantly are not - most are still in Germany due to a web Customs issue with DPD apparently....
Read more
Reviews for world-of-bottles.co.uk
30 Apr 2024
Verified review
A couple of the jars were a bit greasy. Expect items to look new
Report review
29 Apr 2024
Verified review
Not one of SEVEN orders delivered
We have not received any of SEVEN orders placed (first on the 15th April). Bottles we use are out of stock and when you look at your website, it says orders complete which they blatantly are not - most are still in Germany due to a web Customs issue with DPD apparently....
Report review
Answer by world-of-bottles.co.uk
30 Apr 2024
Good morning,
Thank you for your comment.
Our colleagues have already contacted you. There is currently a problem with customs clearance, which is why there are currently delays in shipping to the UK.
Our colleagues are working hard to solve this problem.
Thank you for your understanding.
Your team from World of Bottles
19 Apr 2024
Verified review
Still awaiting my delivery and no communication of were my order/delivery is at.
Report review
Answer by world-of-bottles.co.uk
22 Apr 2024
Dear customer,
Thank you for your review. We apologise for the long delivery time and hope that you are still satisfied with the goods you have received. If you have any further questions, please do not hesitate to contact us.
Your team from World of Bottles
10 days ago
Verified review
All of the bottles came smashed and I had to refuse the delivery
Report review
Answer by world-of-bottles.co.uk
5 days ago
Good morning,
Thank you for your comment.
We are very sorry that your order was damaged.
Our customer service has already contacted you regarding this.
Thank you very much.
Your team from World of Bottles
5 days ago
Verified review
I never received my order..
Report review
Answer by world-of-bottles.co.uk
5 days ago
Good morning,
Thank you for your comment.
We are very sorry that your order has not arrived.
Our customer service has already contacted you regarding this.
Thank you very much.
Your team from World of Bottles
2 days ago
Verified review
Report review
13 Apr 2024
Verified review
High quality and strong bottles with ceramic swing tops. Shape and colour are excellent.
Shipping was rather slow and one bottle was smashed on delivery; I was surprised that more were not damaged as the packaging was not really up to international shipping and not marked fragile. A double box with some packing material would have been better.
Report review
6 Apr 2024
Verified review
Items shipped over 9 days ago & still haven’t received any of them.
Report review
Answer by world-of-bottles.co.uk
9 Apr 2024
Hello,
Thank you for your message.
We are very sorry that there has been a problem with the delivery of your enquiry.
Our customer service colleagues have already arranged for a new delivery.
Thank you for your understanding.
Your team from
World of Bottles
22 Feb 2024
Verified review
Customer service was great. I received some smashed jars, which were agreed to be replaced and despatched immediately
Report review
14 Feb 2024
Verified review
Good service all round. Lack of beong able to contact anyone is a negative
Report review
PC
Pauline C.
Godalming
4 Aug 2023
Verified review
Range of bottles but frustrating when they go out of stock
Report review
19 May 2023
Verified review
It would have been nicer if they packed more carefully.
Report review
17 Jul 2023
Verified review
Damaged bottle delivery.
Boxes rattle with broken glass, packaging was very poor, no protection with in the carton, bottles loosely packed and expected to transport ok
Report review
Answer by world-of-bottles.co.uk
19 Jul 2023
Good morning,
We are very sorry to hear that you have received damaged items.
You are already in contact with our colleagues and we are sure that this incident will be resolved in your favour.
Thank you for your understanding.
Your team from World of Bottles
18 Apr 2024
Verified review
Customer service seems non existent
Order still not arrived yet and still no reply to my email asking to combine my 2x orders together and refund one of the expensive delivery fees.
Report review
Answer by world-of-bottles.co.uk
18 Apr 2024
Dear customer,
we sincerely apologize for the delay. Your order is on its way and should arrive shortly. We apologize for any inconvenience caused and will be happy to answer any further questions you may have.
Kind regards
world-of-bottles.co.uk
2 Jun 2023
Verified review
2 bottles were damaged and I have emailed you for a refund with no response
Report review
Answer by world-of-bottles.co.uk
2 Jun 2023
Dear Customer,
Thanks for your review. The requested refund will be made within the next few working days. We apologize for the inconvenience caused and remain at your disposal for any further questions.
Your team from world-of-bottles.co.uk
7 Jun 2023
Verified review
The delivery was slow and some of the bottles were broken during transit.
Report review
Answer by world-of-bottles.co.uk
7 Jun 2023
Hello,
Thank you for your comment.
We are very sorry that your order was damaged during delivery.
Please always contact our customer service in such a case so that we can react promptly.
Our colleagues have sent you a message.
Thank you very much.
Your team from World of Bottles
11 Aug 2023
Verified review
I've not received my order or any information about it.
Report review
Answer by world-of-bottles.co.uk
14 Aug 2023
Dear customer,
we are sorry to hear that you have not received your order. The agreed refund will be made within the next business days. We apologize for the inconvenience and will be happy to answer any further questions you may have.
Your team from world-of-bottles.co.uk
14 Jun 2023
Verified review
Order nor rcved
Report review
Answer by world-of-bottles.co.uk
16 Jun 2023
Hello,
thank you for your comment.
We are extremely sorry that there has been a delay in the delivery of your order.
We are pleased to see that your order has arrived in the meantime and we hope you enjoy our products.
If you have any further questions, please contact our customer service team directly so that we can help you in a timely manner.
Thank you very much.
Your team from World of Bottles