electricfence-online.co.ukReviews:
249 reviews in the last 12 months1,186 total reviews
Excellent
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Top positive review
11 May 2023
Verified review
Ordered two earth rods, these were at a good price and were speedily delivered. However, one of them was missing the screw to connect the earth cable so only 4 stars - I didn't get around to reporting this as family matters took priority and it was a triviality anyway.
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Top negative review
27 Apr 2023
Verified review
l received the Cat Watch Ultrasonic Deterrent in good time. Unfortunately l received it from the Post Office in one of their clear plastic bags saying how sorry they were that the parcel was damaged. On inspection l found that it wasn't their fault rather it was the company which had put this expensive plastic cat deterrent in a VERY thin cardboard box which had split open so that the object could have just fallen out, or worse, broken or lost.
l suggest as an improvement you could send out your parcels in substantially stronger cardboard.
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MG
Michele G.
Bedford
Reviews for electricfence-online.co.uk
4 days ago
Verified review
Poor Service and Zero Communication
Bad experience with this company. I ordered electric fence supplies with delivery in 2-4 business days.
Nothing had arrived by 6th business day so I emailed a query.
They then sent a standardised email saying they had cancelled the order due to no stock.
Why could they not have sent this when I placed the order? Had I not chased would they have contacted me? Inconvenient and disappointing customer service.
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Answer by electricfence-online.co.uk
4 days ago
Dear customer, thank you for your feedback. In your email you asked to cancel your order if fit had not yet been dispatched. That is the reason we cancelled your order. As we explained in the email to you, we had a technical issue that caused your order not being processed. Unfortunately, we did not receive a notification about this and were, therefore, not able to contact you about it. We strive to deliver good service and have this investigated, so that this will not happen again in the future. We apologise for the inconvenience caused. If you have any further questions, please do not hesitate to contact us. Kind regards, your Electric Fence Online-Team
12 Apr 2024
Verified review
It does NOT work. I have adult Fox + 4 cubs daily in my garden - and your unit is NOT a deterrent
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Answer by electricfence-online.co.uk
10 days ago
Dear customer, We're sorry to hear that our unit didn't deter the foxes in your garden.
We offer a 90-day trial period on this product, and if you're not satisfied, you can get a full refund. While many customers have found this product effective, we understand every situation is unique. Please contact our support team for assistance.Kind regards, Team Electric Fence Online.
8 days ago
Verified review
I have still to receive my order so nothing to rate. Very disappointed.
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8 May 2023
Verified review
consult with your costomers
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Answer by electricfence-online.co.uk
9 May 2023
Dear customer,
Thank you for taking the time to leave us feedback. We always strive to provide excellent customer service and we would like to understand more about your experience. Could you please provide us with additional details about your concerns so we can address them promptly at info@inavata.co.uk? We value your feedback and hope to have the opportunity to improve your experience with us in the future.
Best regards,
Electric Fence Online
28 May 2023
Verified review
The product doesn't work
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Answer by electricfence-online.co.uk
30 May 2023
Dear customer,
Thank you for taking the time to leave us feedback. We always strive to provide excellent customer service and we would like to understand more about your experience. Could you please provide us with additional details about your problems with the product so we can address them promptly at info@inavata.co.uk? We value your feedback and hope to have the opportunity to improve your experience with us in the future.
Best regards,
Electric Fence Online