peterhahn.co.ukReviews:
1,189 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
7 May 2023
Verified review
Takes too long for ordered items to arrive.
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Answer by peterhahn.co.uk
12 May 2023
Thank you for your review. As we have upgraded our systems, we kindly ask you to allow up to 14 working days for delivery at present. Please accept our apologies for the delay at this time. Kind regards, your PETER HAHN Team.
5 May 2023
Verified review
Communication! You aren’t advised when order has been despatched. No tracking available and customer service can’t give true information on where order is and if it’s been sent. A tad frustrating, when you pay £4.95 for delivery order took 20 days to arrive.
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Answer by peterhahn.co.uk
12 May 2023
Thank you for your review. Please be advised our orders are trackable via Royal Mail, we are more than happy to provide this information for you. You pay £4.95 delivery as we dispatch from Germany, however we do offer a free return label inside every parcel so a return will always be free. We have upgraded our systems and we hope to be able to offer a better service for our valued customers. Please accept our apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
GH
Gabrielle H.
London
5 May 2023
Verified review
Slow delivery, difficult to place order online. Somewhat overpriced.
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Answer by peterhahn.co.uk
5 May 2023
Thank you for your review. We are sorry to read you had an issue making an online order, you can always call our free number on 0800 054 2120 and we will be more than happy to take the order for you over the phone. Our prices reflect the materials used to manufacture our items as we only use the best materials for our garments. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
SM
S. M.
Cambridge
4 May 2023
Verified review
delivery is very slow, where is my order promised for 30/4/23?
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Answer by peterhahn.co.uk
5 May 2023
Thank you for your review. Please contact us at service@peterhahn.co.uk so we can chase your order for you. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
JW
John W.
Birmingham
3 May 2023
Verified review
The products are first class. Delivery takes at least 2 weeks but payment is immediate.
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Answer by peterhahn.co.uk
4 May 2023
Thank you for your review. Please be advised we charge when we dispatch your goods. As stated in our T&C's we kindly ask to allow 8-10 working days for the delivery. Kind regards, your PETER HAHN Team.
29 Apr 2023
Verified review
I was a bit disappointed. The system charged me full price for a couple of items, even although my screen showed that 40% discount had been applied before I paid. Interaction with customer services was disappointing in relation to getting the overcharge refunded. I had to wait until my order arrived to see if I was going to keep the two items and then it was to be resolved. I kept one item and returned the other, but of course the amount refunded wasn't correct which meant yet another interaction with customer services. Disappointing overall.
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Answer by peterhahn.co.uk
2 May 2023
Hello, thank you for your review. We are sorry to hear that the discount did not apply for you. Please be advised we always ask our customers to wait until the items are received before issuing a refund to ensure any returns can be processed without issues. We apologise sincerely for the inconvenience this has caused you. Kind regards, your PETER HAHN Team.