peterhahn.co.uk

Reviews:

Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. We are sorry to read you find our voucher scheme difficult - Please email us at service@peterhahn.co.uk so we can discuss this further with you. Kind regards, your PETER HAHN Team.

Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.

Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.

Thank you for your review. We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock. Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible, however it is with regret that we cannot provide an accurate delivery date at this time. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.   On behalf of Peter Hahn, we would like to sincerely apologise to you!

Thank you for your review. We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock. Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you. On behalf of Peter Hahn, we would like to sincerely apologise to you!

Thank you for your review. We can confirm due to a system upgrade we experienced teething problems which were not anticipated. Sadly orders leaving our German warehouse have been delayed but we can confirm all orders started invoicing as of the 21.05.2023. We apologise sincerely for the delay at this time but we can confirm this is not usual practice here at PETER HAHN. Kind regards, your PETER HAHN Team.

Thank you for your review. We apologise for the inconvenience at this time and will of course pass your comments to our IT department. Kind regards, your PETER HAHN Team.

Thank you for your review. We can confirm due to a technical error with our new system we were informed our refunds were sadly not clearing. We are pleased to confirm this error has now been resolved and all refunds issued should clear by the end of this week. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.

Thank you for your review. We are sorry to read your delivery time was longer than anticipated, as stated in our T&C's we do kindly ask 8-10 working days for your order to arrive. Kind regards, your PETER HAHN Team.

Thank you for your review. We are sorry to read you have not yet received your order, please email us at service@peterhahn.co.uk with your name and address so we can chase this further for you. Kind regards, your PETER HAHN Team.

Thank you for your review. We can confirm due to a system upgrade, orders have sadly been taken slightly longer to be processed than normal. Please contact us at service@peterhahn.co.uk, and as soon as this is available, we will email your Royal Mail tracking information to you. Please accept our sincerest apology for the delay at this time. Kind regards, your PETER HAHN Team.

Thank you for your review. Please contact us at service @peterhahn.co.uk once you have received the order and confirmed you will be keeping this and we will then refund you the missed voucher. You will need to enter the code in your ' Shopping Bag ' before checkout online. We apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.

Thank you for your review. We can confirm that you will receive free postage and packaging. The postage is added to the total but is covered by the voucher. This is made up of £15.00, plus an additional £4.95 which covers the postage bringing the total voucher to £19.95. We apologise for the confusion caused. Kind regards, your PETER HAHN Team.

Thank you for your review. We are sorry to read if a payment made online has not been accepted, but please be advised we are never advised as to the reason why this has not been accepted. As stated in our T&C's we kindly ask to allow 7-14 working days for your refund to be processed, although at present we have implemented a new system, so we are kindly asking to allow an extra 7 days in these instances. We apologise sincerely for the delay at this time but be assured we are working hard to provide a better service for our valued customers. Kind regards, your PETER HAHN Team.

Thank you for your review. As we have upgraded our systems, we kindly ask you to allow up to 14 working days for delivery at present. Our Return Department are working hard to catch up on all returned orders at present, please accept our apologies for the delay at this time. Kind regards, your PETER HAHN Team.