peterhahn.co.uk

Reviews:

My order placed 03 May has not yet been received. Peter Hahn did email to apologise for the delay and offered a £20 voucher off my next purchase but, unfortuately for them, we have all got used to 'quick' delivery on most online orders so waiting for weeks (rather than a few days) will not encourage future orders.

I have waited nearly a month for a delivery and have had no updates.

due to new computer system, they seem to have lost the way, just disappointing and saddening am hopeful that they will be able to fulfill my order shortly

delivery is extremely slow.

Promised delivery dates been and gone

I have shopped with Peter Hahn for years. Great choice of products but I have recently placed two orders at the beginning of this month that I still haven’t received! I called them last week and was told some story about them changing systems and things not going to plan but the orders have been sent. I still haveńt received them and I notice the system change didńt stop the money from being taken out of my account weeks ago!. For the prices I am paying I expect better service and I dońt regard a £20 voucher with a time limit of the end of the month and a minimum spend amount compensation! Why would I buy something else when I haveńt received the original orders? Also there is no tracking system to find out where purchased items are in the chain. Really disappointed!

Waited three weeks for a refund of return and still waiting.

No e mail acknowledgement of order or notification of dispatch and very slow delivery (more than 2 weeks for order to arrive despite being in stock). Wanted item for holiday in 2 weeks but didn’t order as couldn’t be sure it would arrive in time.

I am still waiting for my order. Where is it and when will it now finally be delivered?

Inform customers when parcel is despatched and MOST importantly put the CORRECT address on . I know stuff is dispatched from Germany but no matter how I put in my address and I've tried several ways the area of Leicester where I live is missed off so therefor the parcel finishes up travelling the length and breadth of Leicester and Leicestershire . I am still waiting for an order from April 30th . So much so that after quite a while of ordering with Peter Hahn I don't rhink I shall order again.

Painfully slow service. I ordered a pair of shoes on 29th April and to date (27th May) I have still not received them. According to Peter Hahn they have at least now been despatched but I wonder how much longer I will have to wait. I contacted them twice to find out what was going on and was fobbed off with automated letters. Needless to say I will not be shopping with this company again

Can never get the vouchers like today I have a voucher number50400118 valid until 19/06/2023 comes up invalid

Ordered on 28th April ,payment taken on 15th May,email to say it was on its way on 20th May ,more recent email to apologise for delay.I feel that the information that there would be a delay should have come sooner with the offer to cancel.It has not yet arrived.

I still have not received my cardigan. I was informed of the delay, but demand for the item (advertised at a reduced price in at least one magazine) should have been anticipated.

I returned the jacket on 2/05/23 through Post Office Ltd. The address the jacket was returne to is Woodview Road, TQ77SR. I have not had any communication from Peter Hahn about my refund. I tracked my return and it was delivered on 5/05/23. I think they have had more than enough time to refund my money. Post office bar code is QY261442824GB.

They don't make it clear how long the delivery will take. For the UK 8-10 days. Not a problem as long as you know.

Quicker delivery More of plus size

They advertise items with delivery dates more than a month hence then they delay again. Granted they don’t take payment until delivery is guaranteed but it’s disappointing service compared to comparable companies.