peterhahn.co.ukReviews

: 10,068Good

4.35

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certified since: 29/08/2013
updated on: 27/06/2022
peterhahn.co.uk is checked and certified according to the Trusted Shops quality criteria
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certified since: 29/08/2013
updated on: 27/06/2022
peterhahn.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At peterhahn.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for peterhahn.co.uk

1,635 verified reviews in the last 12 months

10,068 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


9 months ago
I have recently bought lots from Peter Hahn over the last few months - having ‘grown out of’ many items during lockdowns and also becoming fed up with shoddy quality from other suppliers. The clothes of the latter look fabulous in photographs on gorgeous models online but in reality the fabrics mostly turn out to be shoddy and unflattering. My Hahn purchases are the reverse - they look good, feel good, and are wearing well. Also having had too much experience of returning unwanted items to other suppliers, orders that were delivered crammed into horrible chunks of plastic, the Hahn packaging is brilliantly simple and elegant and could not be more customer friendly - thanks! Jacky Harrogate
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the most relevant critical review


5 months ago 
Wrong colour cardigan delivered. I sent it back the following day, enclosing an order for the red cardigan originally ordered and a cheque. I have received no confirmation that the parcel has been received or confirmation that a further order has been received and is being processed and an estimate of when I might receive the new order. This is routine for Peter Hahn. Other mail order firms provide a delivery date a few days beforehand. This enables the recipient to be at home . Parcels from Peter Hahn just arrive unannounced. This is a shame, as their clothes are lovely. I provide an email address, so communication would not be difficult.
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Reviews for peterhahn.co.uk

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(96)
 Verified review
2 months ago
I was sent the wrong item. Now it will be another ‘long’ wait before the ordered item arrives. I would order more goods, but the delivery times are just too long. Sorry!
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Answer by peterhahn.co.uk
2 months ago
Thank you for your review. We are sorry to hear that you are disappointed with our service. Please contact our team at service@peterhahn.co.uk or call us on 0800 054 2120 if you wish to discuss this further. Kind regards, Your PETER HAHN Team.
 Verified review
2 months ago
Incredibly slow service. The culottes I ordered took 3 weeks to arrive. I didn’t like them and returned them the same day. The refund appeared a week later.
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Answer by peterhahn.co.uk
2 months ago
Thank you for your review. We are sorry to hear that you are disappointed with our service. Please contact our team at service@peterhahn.co.uk or call us on 0800 054 2120 if you wish to discuss this further. Kind regards, Your PETER HAHN Team.
 Verified review
2 months ago
I am still waiting for my shoes. 😡 It is a shame. The money was taken from my account but still no shoes.
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Answer by peterhahn.co.uk
2 months ago
Thank you for your review. We can confirm your order was dispatched from Germany on 23/04/2022, and orders usually take 8-10 working days for delivery, so your order should be with you soon. Please accept our apologies for the delay and any inconvenience caused to you. Kind regards, your PETER HAHN Team.
 Verified review
2 months ago
1 month since order , still no delivery, no response to any of our emails, the worst company ever.
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Answer by peterhahn.co.uk
2 months ago
Thank you for your review. We are pleased to confirm your order was dispatched from Germany on 29/04/2022. Please allow 8-10 working days for delivery. You can track your order by following this Royal Mail link: https://www.royalmail.com/track-your-item#/tracking-results/JD450836021GB. We apologise for the delay and any inconvenience caused to you. If we can be of any further assistance, please get in touch. Kind regards, your PETER HAHN Team.
 Verified review
2 months ago
Cannot review until I have received my order.
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Answer by peterhahn.co.uk
2 months ago
Thank you for your review. Please see your tracking here - https://www.royalmail.com/portal/rm/track?trackNumber=JD450844442GB Your order reached the Greenford MC yesterday and will be out for delivery this week. We hope this helps and we thank you for your patience. Kind regards, your PETER HAHN Team.
 Verified review
1 month ago
My order has not arrived.
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Answer by peterhahn.co.uk
1 month ago
Thank you for your review. Please email us at service@peterhahn.co.uk so we can chase this further for you. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
 Verified review
3 months ago 
This was the first time I had used Peter Hahn. The quality of their goods is excellent. You pay for what you get. I ordered a wedding outfit and some wide fit shoes and am really pleased with the materials used and the quality of the goods. The only reason I am not giving 5 stars is that the company give no indication of delivery dates when you place an order, and I had to ring up to find out about them. Having said that, customer service was excellent and the clothes turned up beautifully packed.
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 Verified review
3 months ago 
I purchased a top which turned out to be a size too small. I returned the top and requested a size larger. I received a refund but my request for a larger size was not acknowledged, so I had to reorder via customer services following my enquiry phone call. If I had known I would have reordered at the time of returning my original purchase. Then it would have arrived in time for the event it was purchased for.
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 Verified review
3 months ago 
Good Quality clothes ,would be helpful to send an email when goods dispatched,and also get the right address on the parcel , the invoice inside the parcel has the correct address on but the outside of the parcel always has the village name missing despite my always putting the correct address on, which consequently means the parcel takes an extra 3 or 4 days to arrive
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 Verified review
3 months ago
Great selection and quality. Some sizes differ so it’s trial and error but returning goods is simple, As more high street shops close I depend on this type of service as the only stores seem to cater for the young and most poorer quality goods
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 Verified review
3 months ago
Large selection of fashions - great styles/fitting of Peter Hahn ‘ Sylvia ‘ jeans. Would like to have FREE postage for merchandise over £50 - postage is charged for items over £100 at a cost of £4.95 which is costly to the customer-
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 Verified review
3 months ago
I have ordered with you before and have been very pleased with the quality of your clothes. My reason for not giving you 5 stars is the delivery time is quite slow .However you did inform me before hand that this was the case.
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 Verified review
3 months ago
Just wish the details of the item purchased were on this, rather than just the order number... then I could be sure of making the right comments about the right order.
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 Verified review
3 months ago
Ordering is easy. Website is good. Products are good quality. Best of all deliveries are getting a bit quicker
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 Verified review
3 months ago
The item took a time to arrive, but the parcel was very neatly packed.
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 Verified review
3 months ago
Loved my top. Good quality and comfortable to wear. Size is true toi
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 Verified review
3 months ago 
Some purchases excellent and some disappointing. e.g. dress unlined
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 Verified review
3 months ago
The article was described exactly and delivered in reasonable time
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 Verified review
3 months ago
Too long waiting for delivery Overall happy with Peter Hahn
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 Verified review
3 months ago 
From ordering to despatch and receipt could be quicker.
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