peterhahn.co.ukReviews:
1,148 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
LW
Lyn W.
Suffolk
14 Jun 2023
Verified review
Still waiting for my parcel and no update as to why it has taken so long
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Answer by peterhahn.co.uk
15 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
7 Aug 2023
Verified review
Each item ordered this year has taken six weeks or more to be delivered
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Answer by peterhahn.co.uk
8 Aug 2023
Thank you for your review. We are so sorry to read of the delays at present, we are working around the clock to fix all system issues so our customers shopping experience can be an enjoyable one once more. Kind regards, your PETER HAHN Team.
BS
Bodile S.
London
15 Jul 2023
Verified review
No answer to emails and tel calls. No sweater. No return of money.
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Answer by peterhahn.co.uk
17 Jul 2023
Thank you for your review. We are sorry to hear that you have not yet received your refund, Please contact us on 0800 0542120 alternatively contact us via email at service@peterhahn.co.uk, so we can action your request we look forward to hearing from you, We apologise sincerely for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
20 Jun 2023
Verified review
Unreliable company
Four weeks since I placed order and has not even been processed yet.
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Answer by peterhahn.co.uk
20 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
3 Sept 2023
Verified review
Ordered 02/08/2023
Ordered on 2/08 not received yet rubbish will not shop there again
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Answer by peterhahn.co.uk
5 Sept 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and include in the subject 'Trusted Shops' to enable us to assist you quicker. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
29 May 2023
Verified review
still not received order after 29 days what can you say about that.
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Answer by peterhahn.co.uk
31 May 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
9 Jun 2023
Verified review
Been waiting for4 weeks for my order.Phones lines always busy.
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Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
2 Jun 2023
Verified review
Send too many brochures and delivery times are a complete joke
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Answer by peterhahn.co.uk
2 Jun 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible, however it is with regret that we cannot provide an accurate delivery date at this time. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
19 Jun 2023
Verified review
Haven’t received my order yet and I ordered it 3 weeks ago!!
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Answer by peterhahn.co.uk
20 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
10 Jun 2023
Verified review
I am still waiting for an order I place nearly a month ago.
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Answer by peterhahn.co.uk
12 Jun 2023
Thank you for your review. Please can you kindly email us at service@peterhahn.co.uk so we can chase this further for you? We hope to hear from you soon. Kind regards, your PETER HAHN Team.
3 Jun 2023
Verified review
I'm still waiting for my purchase which was made on 5th May
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Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
22 Jun 2023
Verified review
Order has still not been delivered, nearly a month later…
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Answer by peterhahn.co.uk
22 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
7 Aug 2023
Verified review
I still have not received my order - it's been 7 weeks!
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Answer by peterhahn.co.uk
8 Aug 2023
Thank you for your review. Please email us at service@peterhahn.co.uk so we can investigate this further for you. We apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team.
CO
Catherine O.
Melrose
8 Jun 2023
Verified review
Sort out your deliveries. You are taking far too long.
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Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
25 Jul 2023
Verified review
The shoes my wife ordered a month ago have not ariveds
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Answer by peterhahn.co.uk
25 Jul 2023
Thank you for your review. We are sorry to read this, please email us at service@peterhahn.co.uk and include ' TRUSTED SHOPS REVIEW ' in the subject and this will help us identify your query and track the order for you. We apologise sincerely for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
14 Jul 2023
Verified review
Have not had any update on order from six weeks ago
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Answer by peterhahn.co.uk
17 Jul 2023
Thank you for your review, We will pass your feedback back to our head office. Rest assured that we are working hard alongside our head office to ensure we are meeting every customer's expectations. Please contact us 0800 0542120 so we can action your request and update you on your order, we look forward to hearing from you We apologise for any inconvenience caused to yourself. Kind Regards, Your PETER HAHN Team.
MJ
Maudie J.
Co Antrim
31 May 2023
Verified review
I ordered trousers on 3rd May and not yet received
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Answer by peterhahn.co.uk
31 May 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
30 Sept 2023
Verified review
Very slow! getting my order and no communication
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Answer by peterhahn.co.uk
2 Oct 2023
Thank you for your review. We apologise sincerely for any long delivery time at present, and we will escalate your comments to our Head Office. Kind regards, your PETER HAHN Team.
22 Jun 2023
Verified review
Not received my items after 6 weeks of ordering.
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Answer by peterhahn.co.uk
22 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
18 Jun 2023
Verified review
Pay my refunds as you claim you have but have not
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Answer by peterhahn.co.uk
19 Jun 2023
Hello, thank you for your review. Please contact us on 0800 054 2120 or service@peterhahn.co.uk to discuss this further. We look forward to hearing from you. Kind regards, your PETER HAHN Team.