peterhahn.co.ukReviews

: 10,085Good

4.35

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certified since: 29/08/2013
updated on: 30/06/2022
peterhahn.co.uk is checked and certified according to the Trusted Shops quality criteria
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certified since: 29/08/2013
updated on: 30/06/2022
peterhahn.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At peterhahn.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for peterhahn.co.uk

1,642 verified reviews in the last 12 months

10,085 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


9 months ago
I have recently bought lots from Peter Hahn over the last few months - having ‘grown out of’ many items during lockdowns and also becoming fed up with shoddy quality from other suppliers. The clothes of the latter look fabulous in photographs on gorgeous models online but in reality the fabrics mostly turn out to be shoddy and unflattering. My Hahn purchases are the reverse - they look good, feel good, and are wearing well. Also having had too much experience of returning unwanted items to other suppliers, orders that were delivered crammed into horrible chunks of plastic, the Hahn packaging is brilliantly simple and elegant and could not be more customer friendly - thanks! Jacky Harrogate
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the most relevant critical review


5 months ago 
Wrong colour cardigan delivered. I sent it back the following day, enclosing an order for the red cardigan originally ordered and a cheque. I have received no confirmation that the parcel has been received or confirmation that a further order has been received and is being processed and an estimate of when I might receive the new order. This is routine for Peter Hahn. Other mail order firms provide a delivery date a few days beforehand. This enables the recipient to be at home . Parcels from Peter Hahn just arrive unannounced. This is a shame, as their clothes are lovely. I provide an email address, so communication would not be difficult.
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Reviews for peterhahn.co.uk

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(95)
 Verified review
4 months ago
The top is lovely, very comfortable yet flattering and I love the colour. But I think it is overpriced. I bought it because I urgently needed a top to match a suit and couldn’t find anything suitable in the shops. I waited quite a long time for delivery with no updates on the progress or when I could expect to receive it.
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 Verified review
4 months ago 
Delivery took approximately 3 weeks. Returns were simple, not sure if I’ve been refunded yet. I ordered sneakers which were too tight so needed to be returned. Although the quality of the footwear is excellent, the waiting time is too great so I will probably think twice before reordering again
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. We are sorry to hear about the delay in delivering your goods, however we are pleased to confirm your refund was issued on 24/03/2022, please allow 3-5 working days for this to show on your statement. If we can be of any further assistance, please get in touch. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago 
I have corrected my delivery address on line many times and have contected the Company on several occasions by telephone requesting they sort out my delivery address to no avail. My village is missing from the address which means items take much longer to arrive
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. We are ever so sorry to read of this trouble please do email us at service@peterhahn.co.uk with your full address information. Please address the email F.A.O Kiera and she will pick the email up and correct the address on your account. Please do accept our sincerest apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago 
I was disappointed with the print and when tried on looked frumpy. A shame as it was a nice shape and the quality of the material was good
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. We are sorry to hear this particular garment wasn't suitable for you. Please visit our website www.peterhahn.co.uk to browse our collection for something more suitable. We look forward to being of service in the future. Kind regards, Your PETER HAHN Team
 Verified review
4 months ago
Postage needs to speed up. Confirmation of order would also be good
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review and your valued comments. Please be assured your feedback will be used to help improve our services in the future. If you'd like to discuss this further, please contact us on 0800 054 2120 or email us at service@peterhahn.co.uk. Kind regards, Your PETER HAHN Team.
 Verified review
4 months ago
very good but still waiting for one itm to arrive
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. Please call us on 0800 054 2120 or email us at service@peterhahn.co.uk and we'd be delighted to assist you further with your query. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago
Quality of goods are good.Delivery is very slow
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. We are sorry that your delivery was slower than expected. Please be advised we generally say all orders will arrive within 8-10 working days as all goods are dispatched from our warehouse in Germany. If you'd like to discuss this further, please call us on 0800 054 2120 or email us at service@peterhahn.co.uk. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago 
Slow delivery
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. As stated in our T&C's stock permitting, all orders will take 8-10 working days to arrive. We apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago
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 Verified review
4 months ago 
Sort out your payment system. Why are you not accepting Master Card? 5/6 emails saying my payment had not gone through. 4/5 phone calls calls to give my card number out again. On the 2nd or 3rd call ( only after asking a question if there was a problem on their side) I was advised that there was a problem with their payment system in Germany accepting Master Card. I was asked if I had a Visa card, which I do not have. I have given up with Peter Hahn now. Such a shame as I was buying two cashmere items. I have now bought elsewhere.
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. Due to English banks implementing a two factor authentication system to prevent fraud this is affecting Mastercard payments within our systems. Our German team are currently implementing this, and this problem will be resolved by the 14.03.2022. We sincerely apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago
Stop sending me reminders that my payment method has failed - and even though I have given the correct details 4 times now by call you, I had another reminder yesterday. I am about to cancel my order
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. We are very sorry about this. Sadly we have been experiencing issues with payments recently. Please contact us on 0800 054 2120 to discuss this further if you wish. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago
I still have not received this order. Please let me know when this will be received.
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. Please call us on 0800 054 2120 or email us at service@peterhahn.co.uk and we'd be delighted to assist you further with your query. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago
Still waiting for a refund for garment returned weeks ago.
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. We can confirm your refund was issued for you on the 01.03.2022 for the amount of £44.00. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago 
Clothes are very over priced and delivery is slow
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. We are sorry to hear of your disappointment. Please note our delivery timescale for in stock items is 8-10 working days as all parcels are dispatched directly from our warehouse in Germany. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago 
I have been waiting weeks for my order
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. We are sorry to hear this. Please contact us at service@peterhahn.co.uk or call us on 0800 054 2120 for further assistance. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. We are sorry to see that your experience was not satisfactory. Please contact us on 0800 054 2120 or email us at service@peterhahn.co.uk for further assistance. We look forward to hearing from you. Kind regards, Your PETER HAHN Team.
 Verified review
6 months ago
I contacted them twice on tracking my item, I must say that on both occasions they were very helpful and polite but on receiving the item which was a Day.Like sleeveless long jacket at sale price of £149 I was very very disappointed to find a split in the side seam,as it took a long time to arrive coming from Germany I had it stitched.i think it should have been inspected more closely as a card with it said packed and checked by a member of staff..
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Answer by peterhahn.co.uk
6 months ago
Thank you for your review. This is not the quality we endeavor to serve here at PETER HAHN and we sincerely apologise for this. Please do return the item and we will inspect this, and a full refund will be issued for you. We sincerely apologise for the inconvenience caused to you on this occasion. Kind regards, your PETER HAHN Team.
 Verified review
9 months ago 
Item arrived too late for my event. Dress was lovely and well made but a small problem was seen when the dress did not hang quite right and just needed a fastening adjusted slightly, which was impossible to do as the snap fastener was not stitched on, but was a fixed stud which could not be moved even a little bit without leaving a hole in the fabric! Beautiful dress had to be returned sadly.
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Answer by peterhahn.co.uk
9 months ago
Thank you for your review. Please do return the item back so our Customer Services Team can examine the item, and issue you a full refund. We sincerely apologise for the disappointment and inconvenience caused to you at this time. Kind regards, your PETER HAHN Team.
 Verified review
1 year ago
My last order took over 2 months to arrive. Had to phone customer service to chase it up. Was given a very terse 'stock' answer - it'll be with you in 10 days. If I had a problem I should speak to my local postman was suggestion when I said will now arrive when I'm away.??!!! Products are always good quality.The website search settings could be improved eg cannot search for wide fit shoes.
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Answer by peterhahn.co.uk
1 year ago
Thank you for your review. We are currently experiencing delays outside of our control, and this has sadly increased our delivery time scale to 15-21 working days at present, stock permitting. We sincerely apologize for any inconveniences caused. Kind regards, your PETER HAHN team
 Verified review
11 months ago 
I was not aware that goods have to be shipped from overseas. Delivery is consequently slower than expected. Also no email information is sent to warn of impending delivery. My item was left on the step outside my house for 24 hours and only discovered by accident when a relative called in. Fortunately it had not rained and the item had not been stolen. Better communication re delivery.
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Answer by peterhahn.co.uk
11 months ago
Thank you for your review. Please be advised our warehouse is situated in Germany and all deliveries take 8-10 working days. We apologise that Royal Mail left your parcel outside, we do ask them to bring our parcels back to their depots should customers not be available to take them in. We apologise for the inconvenience caused to you on this occasion. Kind regards, your PETER HAHN team.